If considering Ryder Roofing for a job, do yourself a favor & read this entire review. The poor…read morecraftsmanship & service provided by this company is just unbelievable.
Jay came & gave a quote 8/18. We discussed the work to be done & agreed 2 soffit supports & the surrounding trim needed replaced. I showed him pictures & explained in detail what it looked like on the inside. I was assured that the work to be done would be of quality, & that they were going to remove rotted supports & replace them w/ new wood.
Jay arrived on the job 8/20 w/ 1 other employee (El?), they discussed the details of the job & Jay left to get materials. El began removing the rotted trim on the 1st support & cut the rotted end off of the support. When Jay returned w/ the materials. I noticed there were only various width 1"x's & a couple 2x4s, no 2x10s, so I decided to see what was going on. I noticed El was piecing together 1"x's like a game of tetris to get the width of the original support but not providing adequate support. I pointed this out & a piece of wood literally fell out of his assembly exposing rotted wood he was going to hide. He called Jay, & proceeded to remove the trim from the other bad support & cut its rotted ends off. When Jay arrived, I pointed out the covered up piece of rotted wood & stated that what was being done provided no support. Jay instructed El to cut out the small piece of rotted 2x4 & replace it w/ a new piece (approx. 8").
El moved onto the 2nd support where he had both 2x10s cut to equal length & was proceeding to use a staple gun to attach new 2x10 end to end, again providing no support for the 3' of roof overhang. When I pointed this out to Jay, he began to show frustration & took it out on El, then asking if I knew how to do this job why didn't I just do it? At this point I wish I had. They then cut one of the 2x10's shorter than the other & put a couple of screws in it, still not providing adequate strength to support. El worked for awhile putting up the trim. After he attached the two sides I mentioned that it was crooked & the bottoms were running together. Jay told me that "unless you're really looking for it you wont see it." Seems like something a professional would say, right? Jay told me I was making El nervous & hes not used to others watching him work. He also began explaining how the job was more technical now & that he would need to adjust the cost, but quoted "I wont beat you up too bad". Even though the agreed upon job of replacing supports was not being performed? I went inside for awhile allowing them to work. Shortly after, Jay went to get pizza & once they ate lunch, Jay left. El rushed to finish for the day; he completed the trim work, smeared caulking in the screw holes & slopped on some paint (getting it all over the soffit & fascia).
El cleaned up some of the materials & left for the day w/ no communication. When I noticed he was gone, I looked at the work done. I texted Jay, saying the job didnt look good & that there was paint slopped all over my house. When cleaning up after their mess, I also texted Jay & asked about the 2nd support just left open to the elements (as there was rain in the forecast). He responded an hr later asking if I wanted it tarped. In that time, I decided I didnt want my attic left open, so I closed it in myself. I received no other responses from Jay that evening, nor on Sunday. Monday, I texted him asking if we were going to come to a resolution w/ this all. To which, I got poor attitude & the insinuation that I owe him more money. I tried to explain that the poor craftsmanship was unacceptable & he should take accountability, he then replied "please stop texting me".
Since then I have had no contact w/ Ryder Roofing. On 8/25 & 26 I pulled apart their "repair" to find it worse than I thought. It came apart w/o much use of force at all, apparently staples arent very structurally sound. So I, the homeowner, redid the entire job, properly REPLACING the support 2x10s.
