This company can be unprofessional. I started working with them and they got into a dispute with…read morethe insurance company that was really a breakdown in communication. I got the company president, the insurance company, and myself on a conference call to discuss the situation. The company president was rude, impatient, and unwilling to work with the insurance company. He was not even willing to discuss the situation due to his anger with them. It was so bad, I could not even get a word in to help defuse the situation and discuss the issue. He then told me I needed to find someone else to get my work done. I was dumbfounded by his actions as the company president. Frankly, I would not recommend this company. The staff is young and immature and I do not think they can be trusted. I'd recommend you work with someone else.

We hired ROC Cleaning after my mother's basement flooded due to a sump pump issue. They were very…read morequick to respond to my initial call and came to assess the situation that same day. The following day, the hot water tank leaked and flooded the basement a second time. I called Tom to explain what was going on and he immediately came over and got all the standing water out of the basement. We are very pleased with not only the service and the quality but how communicative he was throughout the entire process. Would highly recommend them.

I contacted Comprehensive Mold Management to obtain information regarding mold we had in our home…read more We had another company come and do an assessment but their assessment showed excessive readings and gave us an extensive estimate for resolution. Ken Bird came to our home and showed me how false readings can occur when you put the meter near metal. He found no high readings in the area where I was told was excessive moisture. He gave us honest feedback and resolutions that would be a fraction of the original estimate. I teach "Creating an Exceptional Customer Experience," and Ken met all the criteria. His honesty was refreshing and saved us thousands of dollars.

The team of Andrew and Ed did the job of 5 or 6, traveling up and down the stairs. They attached…read moreour bathroom exhaust vent, and systematically cleaned and treated mold in our attic. They also added much needed insulation, as we were losing all our heat on the 2nd floor! Mark & I would gladly recommend CMM!

I cannot say enough about how happy I was with the service I received from A-Plus. After only…read morebeing in my new home for 2 weeks and having problem after problem arise, I got hit with a water leak that damaged walls, floor and ceiling. A-plus came out immediately to fix the damage - they were professional, responsive, clean and - most importantly - kept me informed during every step of the process. I have worked with no less than 5 other contractors during my home renovations (both planned and unplanned....), A-Plus was by far the most professional and pleasant to work with. They took over the dealings with my insurance company and cooperated with the contractors that were already in the house - when everyone else I was dealing with was stressing me, A-Plus (primarily Scott) went out of their way to DECREASE my stress levels.

From the owner: We are a locally owned and operated small business. Woman and Veteran owned with 20+ years…read morecombined experience. IICRC Certified technicians. What separates us from other cleaning/mitigation/restoration companies is that we will not only mitigate the damage to your home but rebuild it to be better than ever. We take any call big or small 24 hours a day/7 days a week. We will work for you and/or your insurance company. We will walk you through the insurance claim process if necessary and work directly with your insurance agent and adjusters. We work with all insurance companies. We work with the greater Rochester area including the surrounding counties down to the Southern Tier.

Blue Bear came recommended by our plumber after we had a leak in our 2nd floor Bathtub due to a…read morepinhole sized hole in the copper pipe. Blue Bear was very responsive, professional, and explained the entire process to us each step of the way. If you're unfortunate enough to suffer waste or water damage, I would highly recommend Blue Bear Restoration.

From the owner: If your home or business has sustained damage during a natural disaster or another incident, work…read morewith a team that will provide the compassionate service you deserve during this sensitive time. Blue Bear Restoration, Inc. in Rochester, NY, is a family-owned disaster recovery business that works with residential and commercial clients throughout Monroe County. These experienced and highly trained technicians can handle any sized restoration project, including full demolition and reconstruction services. They value continuing education to ensure they're always providing customers with the best service possible. Committed to fostering lasting relationships with clients, they provide reliable 24/7 service, as well as insurance consultations. Whether you've experienced flooding during a storm or due to a sump pump failure or burst pipe, Blue Bear Restoration is here to help. They'll remove any standing water, pull up carpets so the flooring can dry, and disinfect the site to eliminate bacteria and mold growth. These technicians also do everything they can to restore electronics and appliances to pre-damaged conditions. If you've experienced a fire at your property, call this crew to have them perform a safety inspection and complete the needed fire damage repairs. They'll repair smoke and fire damage, eliminate odor, and perform a complete restoration...

everyone I dealt with was very cordial, helpful, and knowledgeable. I would absolutely recommend…read morethem.

The best out there hands down great company great employees and Tom is very good at his job takes…read moreyou through every step and so does there techs

They say they are carful with your things and they know what not to throw out but they are not…read more They threw away alot of sentimental things. My senior pictures from high-school, both of my kids senior pictures from high-school, a ziplock bag I had with my dead mother's hair in it. All (undamaged) things I can't replace that they could see would be impoortant. Who would throw someones photo albums away!? There are also things that went to their storage that i never got back. It's been years and I still think about how mad I am that I lost so many important memories.

I was happy with Servpro and would recommend them for future work…read more They were courteous, and hard working

I highly recommend On The Spot Cleaners! Laundry wasn't drying and when checked the outside vent…read moreit didn't appear blocked. Fortunately a technician was able to come the morning I called and they cleared a significant blockage of accumulated lint. The technician was prompt, arrived at the time stated; very conscientious of not making a mess and cleaning up afterwards. He also provided good advice on how to avoid issues going forward. The office was quick to return my call and follow up with information. The service cost was very reasonable especially given the quick response. I will use their services again!

Excellent job, carpet looks brand new Highly recommend…read more Very responsive Professional and knowledgeable staff

I contacted Edward at Baran's Air Duct Cleaning to have a dryer vent cleaned. The vent had not…read morebeen cleaned in a long time, and it was not an easy job at all. Edward went above and beyond to clean the vent, spending much more time than he anticipated. It turns out that there were items in the vent pipe causing a significant lint buildup. This not only caused the dryer to take a long time to dry clothes, but also presented a significant safety issue. Edward was courteous, professional, and provided a valuable service for us and our home. His pricing was better than some of the larger companies I contacted, and I always like to support small local businesses when I have the chance. Give Edward a call!

Showed up promptly, provided excellent service with before and after photos! very reasonably priced…read moreas well! I would definitely recommend if you are looking for air duct cleaning!