I had a good experience with CPS Energy today. I awoke to a poltergeist turning my lights on and off, my dryer not having enough uumph to run, and my cd player clicking on and off randomly. I called the CPS emergency line to report this, and they carefully took down my info and said they'd call when someone was on the way. Nobody called, but a pair of guys showed up in hardhats in a big truck. After asking me a few questions, they were in the panels, and on the roof. They diagnosed and repaired the problem promptly. They didn't do the best job of explaining what went wrong. I'm guessing that they didn't perform an exorcism. The problem seems to have been that the prior technician had misinstalled something, which was causing problems, possibly jeopardizing the safety of my home. Oh well, problem solved, and it didn't cost a thing. read more

I was surprised to see all the one stars. I guess time will tell but I'm reviewing my experience today and it was a good one. I worked with a gentleman named Steven and he helped me get all set up with my business account and he was very nice and helpful. Power was on when I got back to the space. Thanks Steven! read more

Ive provided this horrible company with thousands of dollars of additional fees due to their questionable practices. Beware. They will remove you from auto pay, not inform you, and charge you fees and interest for not paying a bill you did not know you had. After a one our wait I spoke to a young lady who only told me her name was Danielle and her supervisor was Andres Rodrigues. She would not give me his phone number but would only offer a random extension. Good lock dealing with this company and its questionable practices. I guarantee you will over pay by thousands read more

Terrible service! This electricity company will randomly shut off your electricity in the middle of the day and then turn it back on. This is extremely frustrating and unfortunate for people who are working from home. It knocked offline and off my work computer today I had to do a whole reset. I was down 45min. This happens all the time! It's not even raining outside. Get your stuff together it's ridiculous! Also it's frustrating because when they do this is messes with my appliances that are actively running!!! read more

This company is insane. They send me notices that come late. and to call them. It doesn't arrive til they are closed for the weekend and past a deadline. I've tried to get enrolled in the people first program several times with no help. No return calls or emails. I've never had such problems with utility company read more

I dont know why this is 1 star. I have been a cps user for 3 years. Rarely energy outages. Energy only goes out sometimes when there's a thunderstorm. Best Energy Company Ever. read more

CPS and it's employees are absolutely useless. How has my energy usage and bill almost doubled when no one is living at the house anymore??? Their response...idk....our system doesn't break. Really???????? How can we get another option here??? read more

The fact that this company charges at $24 late fee, on $300+ monthly bill, for something we planned to pay in full THREE days after the bill date........love the punishment towards ME a loyal customer regularly paying for years regardless of the quality of service, meanwhile CPS as a company, operates as a monopoly over the city, doing the bare minimum. But yeah, I am the problem and owe CPS more money. They want me to accept allllllll of their flaws but I cant pay 3 days late. I am actually more upset for the people who are truly financially challenged and experience this.....shame on CPS. read more

CPS really??!! So they are saying "weather permitting that electrical work for connecting electrical by running wires to a house." I thought for sure they were referring to rain and storms. Yes, it's very hot outside this time of year, but roofers, framers, mason workers and floor installers STILL WORK in this heat to get work done. CPS can only work from early morning until 12:00 pm??? I would understand better if they just say they don't have enough workers, but this is so unsatisfactory and the homeowner suffers all because they have to wait for CPS. read more

Called CPS Energy about wireless thermostat program. A gentleman asked what kind of thermostat I have and I told him it was a CPS Energy thermostat made by Honeywell. He told me they would come out and replace it for free with a new one. In fact he stated, since I was in an apartment building they would replace all of them at no cost. He did say I needed the managers permission. So, I got that permission and informed the manager of the program as well which she was delighted with. I called back at 0817 on Thursday 6 March and spoke for 9 minutes to a second representative who set an appointment for Monday between 10-12 for having someone come out and replace it. Nobody showed up. When I called I was told they had no such program and there were no notes in the account file since January. A supervisor said she could give me the Honeywell support website, but she had no answers and they would not replace the thermostat even though they installed it to start with. Really poor service. I asked for her supervisor and was told "He is not available" and when asked for the name of someone above her she gave me an email for "Feedback@" and when I reminded her this was not a name she said she would not give me anything else. REALLY poor service, but this is a monopoly with people who do not seem to be afraid of treating customers poorly. read more

I called to TRANSFER my service to a new location. They opened a whole new account and kept the other one open. After I noticed the payment withdrawal, they stated I requested a new account to be opened. The old apartments contacted them and said I wasn't even living there the whole month they charged me. They still did not refund me for that month. read more

Cps energy is absolute garbage. My wife and I are having to get our house siding redone so I call cps for a TEMPORARY disconnect.... It's now been 12 hours with no power. We have small children, cats and dogs but none of that seems to matter as we were told "sorry they'll get to you when they can". It's a shame people are forced to deal with this. The lack of respect or care read more

The worst customer service I've ever experienced. They provide no courtesy fee/charge removals even after ADMITTING it was their mistake they didn't realize I was using a service for 11 months and not charging me for it. Never sent any notifications or alerts either. One supervisor said they could backdate 6 months the other said it would be all months. No consistency in their escalations either. Look into a customer service workshop. No wonder y'all have 1.5 ratings out of 5. read more

Everyone I have ever spoken to with cps energy has always had excellent customer service! They are understanding and today was absolutely phenomenal! Much thanks & appreciation to Johana who deserves to be recognized for her unbelievable customer service & concern for humanity! After she gave it her all to address my issues she took the time to advise me of assistance & then allowed me to explain the situation that occurred to put me behind! She seemed sincere & truly understanding but I don't think she realizes how she makes the world a better place one phone call at a time! I prayed before I called & she was more than answered prayers!! read more

I tried to contact CPS Energy about an electrical problem and the person on the other line began attacking me, calling me a moron, and even began making offensive racial comments. I later talked to a manager, who seemed to not care at all and was even blaming me for not setting something up right when their staff was reluctant to assist me. Then about a week later, CPS hiked up my power bill. I cannot stand this company and I almost wish I lived in Bandera County because I hate the way CPS treated me. Shame on them. read more

CPS suuuuuuucks always an outage!!!!!!!!!! rain snow dry as hell, the wind blew, the clouds were out, kids were laughing I mean really. Then they know its a stupid reason everyone power is out when you call. They don't answer or put you on never ever hold. They don't deserve a star but thats not an option, this company is a joke anyone off the street should be able to work there they just switch on and off any button they can find read more

Worst energy company ever. Typical of a government agency, no one talks to anyone else for continuity for the customer. Employees don't know what's going on and no one cares to help. I would give zero stars if possible. They are as useful as any part of our government. CPS you suck. read more

I'm sure they try hard but every storm we lose power and it takes literally hours to fix meanwhile my food is going bad and being in a hot house in the middle of a Texas summer read more

Cps has horrible customer service. They are unhelpful over the phone and you have through go to 2-3 different people whenever there is any type of problem. They also will shut off your power to work on unplanned infrastructure and will only give you 12-20 hours notice. They have done this twice within the same week. I guess it doesn't matter to them that some people have to work from home because of the virus or have bulk loads of refrigerated food stored that could potentially spoil read more

CPS Energy - Public Services & Government Near Me - San Antonio, Texas

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The wait time both for phone and in person definitely need to be addressed. It's not called "customer service" if you have to wait three hours on the phone or 2 hours at an office. CPS PLEASE reevaluate the time that's being abused and waisted!!! ZERO STARS !!!!! read more

An absolute joke of a company. Can't keep the power on during the hottest part of the day. I hope to God some other power company moves in to compete with this trash company so they can go out of business like they deserve. read more

I wish I could give ZERO stars. I was without power for a week during the ice storm in San Antonio. I was charged DAILY for maximum usage every day that I was without power. When I called, they asked if I was "sure I didn't have power"... yes. I sat in the dark for 6 days, freezing. They then said that because it shows usage I am required to pay. My bill is 3x the highest that it has ever been, and I shouldn't be paying that much for a 600 sq ft apartment. RIDICULOUS. read more

I have been struggling for the past month to get my car fixed after being hit in a parking lot by a CPS work truck. I'm currently stuck at a Hertz since this is the only rental company they work with. Rental isn't set up and I'm now waiting for my information to be given to Hertz. This has been a horrible experience. Everything has been based off of CPS insurance company. I have had to take time off of work to have someone look at my car. Another day to find my own body shop and another day to drop my car off to get a rental. I hope no one has to go through this. The most upsetting thing is that their insurance is also going to be using after market parts on my car. The claim adjuster hasn't been the best person either Mrs. Davis has taken her time to call me and is now the reason why I'm still waiting for a rental. Good Luck to anyone that has their parked vehicle hit by CPS. read more

Yelp does not allow negative reviews so I had to give CPS a 1 star ratting. Here we go CPS along with ADT Solar have made it Dam near impossible for me to use the solar panels that I am currently making payments on for three months now. It started when my wife and I looked into getting solar March of 22 for our home and decided to go with Sun pro Solar at the time they were in the process of being bought out by ADT solar and CPS wanted there name on the letter head so after months of waiting we were scheduled to have our new dolor panels put on our house Sep 22, Well since CPS required there name on letter head the company that made the panels we were going out of business so that cost us more time since ADT had to redo the install with new diagram. So once that was done we finally had our panels installed in November of last year time came and then we had to wait on CPS in Jan to have inspector look at it inspector came and system was not correct ADT had to come out and fix and here we are waiting again another 4 to 6 weeks for an inspector to come out and look at it again. A hole year and the only thing either ADT/CPS can say is they are sorry about the situation. Well that's does not do nothing when you are paying for something you can't use. CPS has a monopoly since they are the only electric company in our area. read more

I have been a CPS Energy customer in good standing for over 28 years. I recently purchased a home and called CPS in advance in April 2022 to start service at my new address on 5/3/22 and cancel service at my previous residence on 6/3/22 to allow adequate time to move out.  After residing in my new home for 2 months I received  past due bills for months I had not lived at my previous residence.  The bills were mailed to the old address where the new tenant was residing.  The bills remained there for a while and were then forwarded to me.  As a result, I was not aware of the billing error until the end of July 2022.  I contacted CPS to obtain an explanation. I was informed by CPS that I needed to call back closer to June to cancel service because their system could not handle canceling service for a future date beyond 30 days.   As a result they stated that since I did not call back a 2nd time to cancel the service again that I would be responsible for paying the new tenants utilities for 2 months.   To make matters worse when I requested the cancelation during the call they stated that they could not cancel service  until 8/2/22, so I paid for additional days. This is a clear indication of an antiquated system that penalizes the customer for planning ahead and inconveniences them by requiring them to call back during a time when they are busy moving. read more

horrible service, rude people on the phone, and their phone system is a joke. This cuty needs an alternative or two for power. I would pay 25% more for a polite helpful person on the other side of the counter and a call center with enough people to keep the hold time under 5 minutes... on hold for an hour and a half just to have the jerk that answered say, "hold on im gonna transfer you to the right department" and I get transferred to the main phone system again. Seriously the worst Utility company I have ever dealt with. Didnt have issues like thos in Dallas because they compete with other companies to earn and maintain your business relationship. The day CPS has a competitor, will be a great day for this city. read more

A utility company can't get five stars until there is sufficient competition. However, normally people only review when they've had a negative experience. We have had CPS Energy in San Antonio for five years. I can only think of one day when the power was out and that's quite an achievement for a company dealing with the seventh largest city in the US that has frequent summer days of over 100 degrees and 2 Million air conditioning units running. Keep up the good work! read more

If your apartment complex should offer to replace your thermostat with a "smart" free version, my advice would be to say an emphatic 'no thanks'. The online interface is confusing and sending my user set schedule worked about one time in five attempts. Getting my apartment manager to re-install the old one took several frustrating weeks and the maintenance man no end of work to figure out how to reverse what CPS had done to the wireing. read more

cps tree contractors butchered my historic oak tree by going down 20 feet from cps power lines and the rest of the same species of trees - all oak trees on my block and my side are still all within 3 feet of cps power lines and cps poles to cause problems for power outages as the contractors did not perform the work correctly and cps is paying these contractor to goof off. the cps supervisor that came here on 9-20-2019 stated the tree contractors cps hires fails to maintain the trees all the time - my arborist also looked at my tree on 9-23-2019 to provide cps contractor went to far down on my tree as cps supervisor told me the same thing on 9-20-2019. cps supervisor failed to come yesterday 9-23-2019 to explain why the other trees are not maintained correctly from cps power lines which can cause power problems. cps contractors butchered my historic oak tree - cps does not care about the environment or trees. read more

I don't think CPS can spell Customer Service! How can you cancel a persons Friday appointment and rescheduled for a Tuesday that has been scheduled for over a month due to an employees illness? If I wanted a Tuesday I would've scheduled a Tuesday! If I wanted a Friday I would have to wait another month! . Is it the customers fault that a backup is not available...is this freaking customer service! read more

Cps Emergy home mgr has made our life horrible, the thermostat goes out and we had been freezing and then We reset it and heat strips come on and that is more expensive, we are doing away with the home mgr and using our thermostat , hate this crap!!! read more

Just spoke with the rudest customer service associate at CPS Energy. She was very mean and argumentative. I was put on an installment plan starting in February. I made the first payment online which was $211.31 on February 23, 2017 thinking that the first of the installment payments was included in this amount. Due date for first payment was for 02/24/2017 so I thought everything was fine. When I received my bill this month I noticed that the installment plan was cancelled. I asked her that I wanted to know why the total amount of the installment balance was added back to my account bringing my account to $264.85. She said I was late on paying my first installment payment and that I did not pay the correct amount. I told her that I paid the exact amount for the balance due online leaving me with a zero balance. I then questioned her asking if the installment plan is added to the online payment system because I paid the amount shown which was the $211.13 and it was paid on time and that is when she went wacko. She wouldn't let me explain my side and kept talking over me practically yelling on the phone saying that yes the installment plan is added to the balance online. I asked if she could please transfer me to someone higher up that could help me figure this out without being so rude. She was still trying to tell me that the balance shown online should have reflected the installment plan payment but I have proof that it did not. After a few more minutes of going back and forth with her she said she would transfer me and guess what she did, she hung up on me instead of transferring the call. I am still trying to figure out why my installment plan was cancelled. read more

CPS Energy is a joke. How can my bill for a 1 bedroom apartment that was built less than 3 years ago be $200???? And when I want answers I'm put on hold for hours, asked for a call back at the end of the day. Or the next day! If you're gonna charge this much I better be getting real customer service. Every time I've called I have had to deal with sassy employees stating "well that will increase your bill" to every sentence I say. This is ridiculous. You're greedy, energy shouldn't be treated like this. For profit. You should be helping the members of the community, not hurting them. I despise you. read more

My mother passed away on January 9th, 2017 - so I called CPS and asked them to please send the bill to me so that I could continue to pay them. The person that took my phone call was so rude and told me that they could not do that. They would have to turn the electricity off and turn it back on and that would cost. Not one word of "sorry for your loss" Nothing I am so glad that I no longer live in San Antonio, read more

My elderly father is now going on three weeks with no gas. His pipes were old and needed to be repaired so the initial shut off was justified. But the gas lines were fixed. They passed city inspection and the gas should have been turned on by the end of the day Friday. It is now Sunday evening and he is still without gas which means he has no hot water in his house and he cannot cook. These are major issues for someone like him-- a serious diabetic with kidney and liver disease. We have called several times a day since Friday, to no avail. At one point we asked to speak to a manager who appeared to understand the urgency of the situation. She prioritized his order and promised his gas would be on by the end of Saturday. It never happened. It is now close to 6pm on Sunday and his gas is still off. We were told it likely would not happen today either. They will not commit to a time frame. It seems that companies providing essential services such as gas should be held to 24 hour response times. If there is a journalist in Texas who is reading this, please consider looking into this story. I can only imagine how many more people like him there are---low income, in bad health and with nobody to speak up for them. This is a shameful situation that's been handled extremely poorly. According to its website, CPS Energy is a multi-billion dollar corporation. Their customers deserve much better than this, especially the vulnerable ones. read more