Had a really rough pregnancy but my care team was outstanding. The receptionists here are typically a lot friendlier compared to the receptionists at the Webster location. The OBGYN's here are knowledgeable and take their time in answering questions. My labor and delivery team was stupendous and adept at what they did. Shout out to Heidi Cruikshank and Nurse Toni and Nurse Ming for making me feel at home and listening to my delivery plan. It was rough but they made it as smooth as it possibly could have been and I'm forever grateful for them! Postpartum was a nightmare but three nurses in particular were so helpful and never made me feel like I was asking for too much. Donna, Alba and Mary! I hope you ladies get the recognition you deserve because I felt the kindness and warmth extended. I've had an abundance of friends give birth the same year and everyone who gave birth at this location can agree that CPMC is one of the best places to deliver. read more

I received assistance twice from Dr. Jorgenson's team at Sutter Health CPMC on Van Ness. I have a regular pain management specialist, and she has provided clear instructions to administer only specific IV pain medications, as others are ineffective due to my high tolerance and ongoing pain management regimen at home. During my initial hospitalization, Dr. Jorgenson promptly discontinued my pain medications and left me unattended for hours, which compelled me to plead for relief. His attitude was reminiscent of treating me as a street drug addict. I am highly responsible regarding my pain management and communicate explicitly with my pain specialist, Dr. Meredith Adamo, of the Tom Waddell Clinic. My subsequent hospitalization, immediately following the first, was markedly worse. Once again, I was treated as if I were a drug addict. Despite the explicit instructions documented in my chart, I was left without pain medication for five hours, during which my pain exceeded a level of ten. One aspect that Dr. Jorgenson handled well was delegating communication to his team's resident physicians and having them come with comments. However, they were unable to approve my medications. When I requested to speak directly with him, he declined to meet with me, and I was never able to speak with him after the first meeting. It was exceedingly frustrating to be treated as nothing more than a number. After five hours without medication, a resident doctor from Dr. Jorgenson's team approached me to inquire if I wished to transfer to the Davis campus. I consented but emphasized the urgent need for pain medication, having endured a prolonged period without relief. Although he refused to administer the medication, he provided the necessary paperwork for the transfer. I had to assertively state my intention not to sign the documentation to secure the medication, and even then, he offered the minimal possible dose, which caused me considerable distress. I again threatened to withhold my signature to obtain an appropriate dose that would facilitate ambulance transfer with manageable pain. It is profoundly disheartening to have to plead for pain medication that has been approved by my pain specialist, as if I were a drug addict. Healthcare professionals like Dr. Jorgenson undermine trust in the medical system. I only seek medical care when I am critically ill, driven by the fear of enduring unalleviated pain and being regarded as a mere number rather than a human being. Such treatment is unjust. I speak not only on my own behalf but also for others facing similar neglect. While many physicians are commendable, a small percentage, including Dr. Jorgenson, tarnish the reputation of the medical profession. Once again, this does not encompass all of the diligent nurses and doctors in the medical field who perform their duties wholeheartedly and dedicate themselves fully each day. I received assistance from Dr. Jorgenson in October and November of 2025. read more

Too many residents running around and saying things that aren't true. This hospital especially loves playing the telephone game, no message is ever delivered correctly or delivered at all. I came in with severe stomach pain and they found out that my gallbladder was infected and needed to be removed. I asked the residents can antibiotics help and they said yes but removal is recommended. They also told me it was urgent that I have treatment and surgery as soon as possible but I ended up laying in the hallway of the ER for 11 hrs without any antibiotics before I got admitted. After two days i had my gallbladder removed and thankfully everything went well but that's when all the mix messages started. The surgeon told me I can go home but 3 different residents said I should stay for one more day so I did. The day I was suppose to be discharged I had 4 residents come to my room at different times saying "everything looks great, you'll be going home at 12." But an hr before being discharge the main attendant told me I needed to stay in the hospital for two more days for antibiotics treatment because my blood had bacteria in it. I asked the attendant that they knew about this after the surgery so why did they stopped all antibiotics and kept telling me I can go home? All the attendant can say was "I make the final say after gathering all information." So I told him can they gather all information first so I don't hear different things and plan for different things. The attendant looked offended and left my room, when I asked to speak to the attendant again they only sent in a resident... Great surgeons here but the doctors and residents need to find a way to speak to each other before talking to the patients. I won't even go into detail how the nurses messed up my chart... read more

Typically I refrain from writing reviews about the healthcare industry. However both my daughter and I had recent outpatient procedures here. From registration to patient discharge, it was a seamless process And the staff was outstanding. Everyone was friendly and demonstrated professionalism in making sure we were comfortable and well tended to. There's a three level parking garage. If you park more than three hours you can request a voucher from the parking garage staff and receive a discount off your fee. I didn't qualify as I parked for 90 minutes and paid $12 picking up my daughter. Still it was convenient. Kudos to CPMC. read more

CPMC Van Ness Campus - Hospitals Near Me - San Francisco, California

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My brother found out he had cancer during the week of Thanksgiving. He was admitted on December 9th to the hospital and he began his first round of chemotherapy. The staff on the 9th floor are amazing. His quality of care is excellent and I along with my family are very happy that he is having his treatment here. Nurses do not get a tons of credit. I try to bring in snacks for them when I visit. read more

The doctors, medical staff, and both hospital and clinical facilities at CPMC are truly the best! They have taken incredible care of my husband and continue to do so. A special shoutout to Dr. Merriman and Dr. Rabkin and to the whole Hepatology Department staff (hospital and clinic) are phenomenal! I highly recommend them to anyone! read more

Cafeteria is nice. The food is the best in the world but the breakfast burritos are good and the calzones on every other Wednesday are pretty good too. read more

CPMC Van Ness Campus - Sutter Van Ness cafeteria hours as of 07/26/2025. The hours on its own website are incorrect as of this writing. - Hospitals Near Me - San Francisco, California

A great hospital with wonderful staff. They took great care of my father even after his passing. Thank you so very much for the services you provided. read more

Went to the CPMC emergency room but left jacket behind. Got the number to call, patient relations at CPMC Van Ness. Left number for patient relations to call back. NO Call back! CPMC finally called me back! Now we wait to see if they found my jacket or not. Latest update, got a call back from CPMC, no jacket :-(. Pretty incredible that I lost my jacket at CPMC emergency room! read more

I wanted to give a BIG hug to this Vascular Access Nurse in the Emergency room tonight at 7pm (ROBERT)...I'm a very hard stick he got a line in in like 1 minute! Facts!! Thank you so much Robert!! (thanks for staying overtimeLol!) read more

I recently had a kidney transplant at CPMC. The staff was amazing from the DRs & surgeon to nursing staff, to the people that clean the rooms & deliver meals. The whole hospital was extremely clean. State of the art equipment and were constantly giving me educational information. read more

I came here on Monday for a pretty bad GI bleed. It was caused by a complication with a colonoscopy. It was so bad that I passed out almost immediately after getting into the emergency room. The good: almost everyone here seemed genuinely trying to help... Not just reading from some script. They were courteous, they were understanding, they were friendly, they were professional and they were real. The nurses that had to deal with me had to deal with such disgusting things. I won't write them here. They did it without complaining and they didn't make me feel as disgusting as I felt. I had to stay in the ER overnight because there was no room in the hospital apparently. When I got up to the hospital, the nurses up there were also great. It felt like I could bond with them really quickly. The people that provided transport around the hospital on the gurney were pretty rad and so were the people that delivered the food. As I was leaving one of the nurses let out a little noise as if she was disappointed that I was going. It's little things like that that make you feel good about your experience. I'm a pretty extroverted guy, particularly when I'm in crisis. They seemed to react to that well and I'm so grateful. They consistently took note of the little details. The doctors were really knowledgeable and took care of me quickly and seemed to know exactly what they were doing. There was great bedside manner and they kept me at ease. I've got good faith in them. The facilities are beautiful and very well kept, extremely clean. The bad: there wasn't too much bad if I'm being honest. The only thing I could complain about was that it seemed like the communication between all of the various doctors whose faces kept changing throughout the time I was there was a little mismanaged. My procedure ended up being really late. And I was already on an empty stomach and no water for a long long time. The overnight in the ER was rough as I had to sleep on a gurney and my feet hung off. It was uncomfortable and kind of loud but it's an ER. So I guess what can I expect right? If I'm really objective about it, all of these problems really stem from one thing. I just don't think they have enough doctors... And even though it's a huge campus, it seems like space is pretty limited. Final thoughts: there seems to be a lot of complaints about the place, but I find that reviews about medical centers are usually made emotionally. People go there when they're sick or hurt and sometimes if things don't go right, just a compounding factor. I was on the verge of bleeding out and they kept me from doing so. It was a very serious moment in my life and they walked me through it pretty easily. And I feel like if I were to run into anyone that took care of me while I was there, I could just walk right up to them and give him a high five and they would know who I was. Pretty good place... I'm glad I chose it in my time of need. read more

Thank you so much to the incredible team at CPMC Van Ness for their expertise and kindness during my recent delivery and recovery. I am blown away by the efficiency of the nursing staff in particular -- Toni, Mary, Tristian, Renee, Susan (who used to be a doula!), Irene, and probably others who I cannot quite remember. The hospital itself was also beautiful and offers great resources like an L&D tour etc so folks can familiarize themselves with the space pre-pregnancy. Wonderful quality of care! read more

My 1st surgery, which was a brain surgery yesterday, at Sutter Health CPMC Van Ness Campus and this is specific reviews for ICU nurses post surgery. I had RNs Stephanie Brown overnight post op and Catherine Constantinesco all day after in ICU and if anyone could make you feel like your recovery is important were these 2 RNs. Each did everything, total care. Good patient relation, care, and you never felt like they wouldn't bend over backwards to get you anything you needed. NP Alex was part of this great team and he shared all info with our team of doctors that were monitoring me. After my surgeon gives me the news that they could NOT get all the tumor, it was refreshing to get this quality of care. I hope this review is shared with their nurse manager and them. read more

I GOT MY KIDNEY TRANSPLANT HERE! JULY 28,2023 aka ya girls new birthday!!!! My second lease on life thanks to my beautiful selfless Tia & the amazing care team at CPMC! You are all amazing human beings. After 3.5 years on dialysis, and 3 years on the transplant waiting list with UC DAVIS. I had an appointment over at UCSF, when I went and met with Dr Katznelson and he told me he doesn't see why I haven't already got a transplant if I'm the perfect candidate and have a donor... it brought tears to my eyes because I thought I'd be on dialysis for another 2-3 years. After UCDAVIS postponing surgery so many times and hearing what Dr Katznelson said, it gave me hope. I immediately told my Tia and she got on it immediately. UCSF managed to get most of my Tias test results and lab work, etc from UCDAVIS because they share the same network, "EPIC" they said they just needed to meet my Tia in person and if all is well, we can have surgery within the next month. My Tia flew down from AZ immediately and did the lab work and within the week they called her to let her know she passed with flying colors and set the date. I then got the call and my life changed forever. From every video visit, in person visit, pre-po, post-op I've had with UCSF I was treated so nicely and felt welcomed. I would like to thank everyone at CMPC from the security who showed us where to go when we arrived, nurses, doctors, surgeons, janitorial staff even the kitchen staff!! Everyone was so nice and helpful. All nurses made me feel comfortable and were sweet to me when coming in to help me, clean my Foley catheter, clean out my drain bag, I know it's sounding gross but they all helped me and made me feel comfortable and never once made me feel bad in anyway. Thank you all who helped me during my stay and for every appointment that led up to my discharge day. I love this hospital and I'm forever thankful to all the staff that helped me. read more

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Had to visit the emergency room and it went fine, the staff were polite and kept me updated. Would just ask nurse Rachel to practice her blood draw technique, I have really good veins and I don't know what she was doing, dropping vials and jabbing the IV with each vial change or something but left terrible bruising that I've never had with blood draws. Honestly the most painful part of the experience but overall as pleasant as could be under the circumstances. read more

CPMC Van Ness Campus - Terrible blood draw bruises from emergency room nurse Rachel - Hospitals Near Me - San Francisco, California

This is a good hospital in a beautiful new building. Great facilities and equipment. Doctors and nurses are like everywhere else, there are good doctors and nurses and there are not so good doctors and nurses everywhere. Overall it's a good hospital and I had a pretty good experience here. read more

I went to the Emergency Room at CPMC after taking a fall and hitting my head on the sidewalk. As I'm on a blood thinner, I worried about a brain bleed. The ER nurses and Dr. Timothy Duncan were extremely nice and more than competent. They quickly provided me with a CT scan and told me what to expect every step of the way at the hospital and later at home in recovery. They made sure I was comfortable. I was cleared to leave in two hours. I was very pleased by their considerate treatment and would recommend CPMC without hestitation. Thank you for your wonderful care! read more

I'm not sure why the reviews for this hospital are so low. My 99-year old grandmother checked in upon the recommendation from her senior home's doctor on Friday and I finally got to visit her on Sunday--there were COVID protocols that restricted the number of visitors someone in the emergency room could have. Security was good and I always felt safe. Once inside, it's very clean. I love the artwork as well--there's some bright and fun paintings to brighten up the space. However, my 5 stars are for the amazing nurses providing constant smiles and laughs. Susanne, Lidia, Merryl, and Quincey. (While we're at it, shoutout to Drs. Klonk and Ganeson as well--I wasn't sure if they'd take me seriously as the granddaughter when my mom was also there, but they did and they asked the right questions about my grandmother's life.) My adult tennis team has a higher-than-you'd expect number of nurses, yet seeing other nurses at work really made me appreciate their care, patience, and empathy. They have great resources, PPE, beds, and facilities, it's so clean and shoutout to the great staff who sanitize everything multiple times throughout the day and they're also so knowledgeable. The cafeteria was pretty good, I loved the bright and airy space and they had a nice selection of food to-go and drinks. We could fill out a survey to get free coffee too! There was a Starbucks outside the cafeteria that closed in the afternoon which was sad so I couldn't get my PSL (pumpkin spice latte.) I can't imagine better people taking care of my 99-year old grandmother, watching over her, helping her get up and go to the bathroom, feeding her, answering her many questions, and also comforting me and keeping me and my mom (her daughter) up to speed on happenings. read more

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If you need to go to ER, strongly recommend skip CPMC Van Ness, front desk staff is extremely rude. Waiting time more than 3 hours even if you are the only one in the waiting room . There is nothing about quality of care read more

First of all there is a guard posted outside the elevators of the hospital's main floor's elevator. This is the elevator you take after you park in the very very confusing, badly designed parking garage. The guard on duty on my last visit was so damn rude. He didn't even greet us or ask us POLITELY what we needed. Once we got out of the elevator we were trying to figure out where the MRI room was to check in. The instructions said through the double doors off the main lobby near the Emergency dept. This guard just rudely demanded to know if we have an appointment. We apparently disturbed him from doing nothing. After we said 'Yes' he just barked that he needed my ID. He never even said why. I had to just look at his actions: He looked at a printed list of appointments and patients' names then had to write my driver's license # on a Visitor's pass. After completing this task he just handed my license and the pass to me without a word. This is the sort of people they hire at this hospital-a PRIVATE HOSPITAL no less. Too bad he didn't get to go back to doing nothing as more patients appeared needing to go through the same procedures. Wow. He actually had to do his job. Next the MRI office personnel were another story-not a great one as well. The check in lady was surly to me. No 'Hello', nothing. She just printed off my paperwork and told me check if the information 'seemed like me' and to sign two pages. She never said 'please' nor 'thank you'. However, while waiting for my appointment there was a white male patient who she treated with so much respect. She greeted him with a smile and a lovely voice. She told him 'please' and 'thank you'. I accompanied my husband here a few months ago and she treated my husband in the same manner. She is racist it's obvious. Strange because she herself has a thick accent and looks like middle eastern. I thought the scan personnel next would be much more professional. No luck. My scan involved having an injected tracer. Firstly the woman who took me in kept staring at me while walking to the procedure room. Worse she had a sort of half smile/half smirk and kept staring at me. After she brought me to the procedure room another young woman just walked in and both she and the first woman stood there just staring at me with that half smile/half smirk look both of them. Then the guy who was charged with injecting me found the worst spot that was painful. Claimed it was the only spot available. It was so unsettling because no one explained why in the heck there were 3 people in the room with 2 of them just standing around staring at me as though I was an alien. Fortunately they were not the ones to perform the actual scan which was handled by a caring professional and assistant. My husband had told me that his experience was stellar. He said the technicians were all kind and nice even told him that he could use the restroom and his phone as you need to wait 30 minutes for the tracer to take effect. The people I got never told me anything. I had to ask where the toilet was located. To think these are the same people servicing Alzheimer's patients is unbelievable. Maybe and hopefully they're kinder with them. So if anybody has to use this campus of CPMC's hospital for scans good luck. It's hit or miss with personnel. And oh God hope you don't need to be admitted here. I had an operation and was admitted 3 years ago. The RNs are very very hit or miss. If you get a good one you're lucky. read more

Wish I could write a review directly to Sutter, cant figure out how. I was referred to the liver specialists due to a mass on my liver that could be a number of benign things, super grateful that they took such good care of me regardless and made sure we had all the answers. Huge thanks to Dr. Guy and Dr. Ward for making me feel comfortable and ensuring I understood everything happening. I had an eventual procedure there (minor liver biopsy, literally a tiny needle taking a sample, no cutting). The day was somewhat chaotic, I work in healthcare, I get it. Charge nurse Jamie immediately explained that there was an emergency ahead of me, understandable, then they figured they could squeeze me in by doing an ultrasound vs CT so i didnt need to wait longer. It was a little awkward being in a peds room with toys for my procedure but glad it was over with faster. When I got moved up to post-op the doctor never put orders in and the nurses were very confused (also don't blame him for having to run to another procedure). They were unable to give me meds or answers for an hour which was frustrating, finally got the OK to leave. I was told to read the AVS, when I didn't know a tiny detail, the nurse felt the need to read me every word front to back which felt excessive. I also shared that the "after-care" instructions didn't really apply to me as they discussed cleaning an open wound, taking antibiotics, etc. (none of which I had). I also pointed out that the doctor that did my procedure gave me the go-ahead to have alcohol in a couple days as my liver function was perfect (and unrelated to my issue), the nurse decided to pass judgement without reading my chart and asked if "I should be drinking" with my liver issues. It felt frustrating and judgemental, I will not disclose her name publicly for her privacy. Just wanting the nurses to spend more time reading a patient's chart to understand what is happening. read more

I have never been so damn disappointed and disgusted in my life for a hospital or er not to check id when going into an er if you did u would have noticed the person who used my name to see a doctor was in fact NOT me police report was made and so was the er informed that they had someone in there that wasn't me but to not check id is beyond me I wonder how many others have had identity theft with this hospital if I could I wouldn't even give it a star read more

Zip zip, in and out: I was scheduled for a radiology appointment and was out within 38 minutes. Intake was a snap, the building's brand new so every space has an ultra-bright, Stanley Kubrick feel. CPMC runs like a finely tuned machine, kudos to the nurses, doctors and staff. read more

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We were on the PICU. The staff were friendly overall. The doctors were amazing! The facility is clean with updated equipment. The city view is gorgeous! The only downside is parking. It's $35/day to park. Imagine paying $35/day when you're admitted for a week. INSANE!!! Secondly the 1 parent only policy when staying overnight is ridiculous. Children need both parents, especially when they're sick! In addition the parents need each other's support when dealing with a sick child. Lastly, what about people who live an hour or more away? It's not feasible to travel back and forth AND be expected to pay the astronomical parking fee. However, if you can get past the parking and can avoid the peds units, you're in good hands! The care is great! read more

We registered here for childbirth and are very glad that we did. The nurses are all top notch and extremely helpful, and there are so many different support staff that always check on your needs. You don't need to ask for a lactation specialist or birth certificate expert because they come to you on a set schedule. Rooms are also outfitted well, so you'll be comfortable as mom, dad, or baby. We felt extremely taken care of and would recommend this place to anyone. read more

I had a really positive ER experience here when I had abnormally high fever and other symptoms. I feel compelled to share because it's on the heels of a negative ER experience at UCSF Parnassus, where they couldn't care less if you're keeled over -- the nurses there justified being inattentive and cold with the hospital's long wait times and systemic inefficiencies. Meanwhile, at CPMC Van Ness I was treated with incredible care, got accurate diagnosis, treatment, and supportive care in half the time, everything felt clean and modern, and yeah, I guess I just don't know why we put up with the crap at Parnassus when we can go to CPMC. Thanks to the Van Ness ED for getting me better! read more

Really bad wait time. They didn't provide me with any estimated time. The didn't care much about patient.

My PCP had sent a referral to CPMC, and I called to discuss the next steps. So, I haven't met the real doctor yet. I just wanna share my experience. The tone of the admin staff I got on a call with was extremely off-putting. She spoke in a very cold, suppressed tone that was almost machine-like. This lack of warmth made the interaction feel very unwelcoming. Her communication style was far from conversational. It felt as though she was talking down to me, which was both uncomfortable and unnecessary. The conversation was particularly frustrating when she asked for my name. Despite her asking me to pronounce it, she still ended up mispronouncing it. Sure, this sounds petty and I'm usually lenient about names but in the context of what I described above, it didn't feel right. This lack of attention to detail in an essential aspect of customer service was very disappointing. I am genuinely taken aback by the rudeness and lack of professionalism displayed by the admin staff during our phone conversations. If you expect compassion and respect from healthcare providers, so far, that's not what I got from CPMC. read more

I had to go to the ER for strong abdominal pain and had never been to this facility before. Facility is new and clean, staff is very kind, efficient and empathetic and throughout the time I spent in the ER I felt well cared for and had complete confidence in the entire team. Communication was excellent, all tests done promptly with results that came through relatively quickly and with good support even following the ER visit when I had trouble with the prescription. Compared to other ERs and facilities in the city, this is a great center. read more

Everything here is beautiful, the medical staff and doctors are professional and friendly, and the hospital is clean and comfortable. I am very happy to choose this hospital to have a baby. They also prepared a celebration dinner for us, and it was sweet, thanks to all the staff in the hospital. read more

CPMC Van Ness Campus - Hospitals Near Me - San Francisco, California

Clean, caring staff, PARKING!!! Father had to have back surgery. Overall great experience. read more

I went there for a laparoscopic robotic assisted myomectomy. It was an outpatient procedure. I went home the same day. My experience as a first time patient undergoing surgery was amazing. The nursing staff who were assigned to me were exceptional, they explained to me every step of the way and minimized my fear of hospitals. If I had to do it again. I would pick this location read more

I half jokingly tell people that we're "quarterly subscribers" to CPMC Van Ness. I wish I wasn't a regular, but with 3 young kids we invariably wind up in the ER from time to time. We have "enjoyed" CPMC's services for the birth of my daughter, head injuries to my eldest son, and a 3-night stay for my middle son's pneumonia among other visits. In each case, the doctors, nurses and staff have been world class. All of the equipment is new (or new-ish) and state of the art, especially compared to the old campus on California St. Managing the logistics of a hospital seems crazy hard. Our daughter was delivered at CPMC Van Ness only a month or two after it first opened. Thankfully, CPMC does a very good job and has worked out some of the logistical kinks since its opening. ...and this wouldn't be a review for a business in San Francisco if I didn't mention parking which is easy and located in the garage underneath the hospital. :-P read more

I came here as a visitor to see a patient. The hospital is modern but the parking garage hourly rates at their underground parking are ridiculous even for San Francisco. read more

Over 40 min wait just to get registered. 4 people at registration, but only 1 actively helping patients. Very.. Very.. Inefficient. General appts area not much better. Major Cherry picking on the patients they allow to register. At end of day, I was told the Dr is accepting new patients, but then didn't allow me to register as a new pt.... And yes, I have private insurance... Double coverage even. Frustrating read more

I am motivated to write a review, after having had a terrible experience with pregnancy in a different city with a different medical facility. CPMC Van Ness is a newer, clean, functioning facility. The post-partum rooms are modern, have views, working tech to order food, and spacious bathrooms. The nursing staff were compassionate and helpful with one exception, and I was met with understanding when I requested to not work with this person again. Prior to delivery I came here for NSTs. Appointments were timely and efficient. read more

I have witnessed the medical staff provide compassionate, high quality care. The staff members also follow infection control protocols--very important considering my father was an organ transplant recipient. The nurses also have excellent bedside manner, and when I leave the hospital I know that my father is being well taken care of. Thank you for helping my father have a new lease on life CPMC. read more

Very nice hospital. They have a Starbucks in the lobby. They had a harpist during lunch time. The staff is friendly. The cath lab has great medical practices and are sticklers for procedure. Recommend getting procedures here lol read more

Not sure why I see so many negative reviews. I took my wife in for surgery yesterday and had a pretty positive experience. We parked and checked in pretty easily. The 4th FL staff got us checked in and after a short wait they came to get her for her pre op prep. Everyone I encountered from the nurses to any staff I had to ask random questions to were nice and professional. I didn't see her again for several more hours so in that time I made my way down to the cafeteria for lunch and enjoyed a reasonably priced self serve salad with great views of Van Ness (and the inevitable homeless problem). There was actually a harpist playing outside the cafe which was very pleasant. When it was finally time to pick her up, I was escorted to her recovery room. The attending nurse (we think it was Khin Ma if what we wrote down is correct) was wonderful. Very attentive and thorough and patiently explained everything and exhibited genuine care. Shout out also to Dr. Kartos who performed the procedure - my wife had a similar procedure done ~20 years ago and did not have a similar experience. She was in very bad shape post op and feared she would be this time also but she is not. This time her procedure was actually much more involved but Dr. Kartos pulled it off with expert precision and she is back on her feet walking around the next day. Truly amazing. She also called me (which I'm sure she does with all patients) as soon as she had completed the surgery to inform me that everything went well. It was so nice to get that call from her. The parking is expensive but I asked and received a partial validation ticket from the parking guys on the 1st FL of the garage. Better than nothing. I think people should expect what you might expect in a hospital - workers who may be a part of a semi bureaucratic system that may not always exhibit the same chipperness of someone working in a retail store, and let's be honest - hospitals can be depressing places. I think the folks that work in them tend to do the best they can with some obvious exceptions, however I am happy to report I didn't encounter any of them here. I think if you make an effort to be kind to the people working there you'll receive it right back. Be rude and you can expect the same. Kind of works that way in most places. I hope you the reader never have to go to a hospital but if you do and you actually have a choice I can recommend this one. read more