I set up an appointment online and the day of my procedure I was checked in right on time just like…read morethe instructions have read. The place itself was well kept and personnel were nice and friendly. They definitely have a nice system going with the setting up of the appointments and checking in online.

I have been coming to this facility for 10 years on a regular basis. This past visit was the…read moreabsolute worst visit EVER!! The front desk receptionist was RUDE not only to me, but all the other patients in there. These poor elderly people don't know how to work your stupid technology sign-in, & she made everyone feel we were bothering her. She had no manners, patience or decency towards anyone! The lady who came to get me for my exam called my name, did NOT introduce herself, body language, her tone, she moved slower than a turtle, but proceeded to ask me with the worst attitude if I was aware that I was to arrive 30 minutes before my exam. I told her that I was told to arrive at 8, I got there at 8:02, I checked in on my phone & I was not aware that I needed to check in when I got there as well, the only reason I did ask the rude front desk receptionist was because I over heard her telling people that they had to check in when we got there ALSO, (which is the stupidest thing I have ever heard of), so I checked in, so of course it looks like I'm really late. She says to me, "yeah, thats the problem, people don't know that, but here in the back, all we see is that you arrived late, and now we are behind" HOW IS THAT MY FAULT!!!??? I told her I did not appreciate the attitude! Mind you my 6 month old nephew crawls faster than this lady walked, maybe if she moved a bit faster, they wouldn't be behind! I don't know, just a suggestion. When we finally get to the MRI room, she tells me to lay down on the table & scoot up, offered absolutly NO assistance, I may not look disabled, BUT I AM, & I do need assistance, but even if I didn't, she should still offer! It is freezing in those rooms, I have always been offered a blanket, not this time, so I asked for one, she got annoyed and just kind of tossed one over me. I have been a nurse for 20 years, and a disabled patient for the past 7 years, I have seen a lot, but this kind of unprofessionalism is uncalled for. I was literally crying during my exam. She should not be allowed to treat people (sick, hurting people) this way. Now I will say, the lady sitting behind the computer running the MRI, was nice & professional! I was so relieved to see her come in at the end of my exam. She DID help me up & off the table. I will NEVER come back to this facility & I will NEVER recommend it to anyone!