If you are looking for honest service, JTL Pool Services is the place to call. I received a very…read morereasonable quote and thorough explanation of what was causing issues with my swim spa. John offered alternative solutions to save me money while still achieving the same outcome. I will definitely call JTL Pool services for any future issues with my swim spa. Highly recommend!

Over 50 years in business and locally owned in Conover NC. You will not find, a more knowledgeable…read morepool company. These guys are on point in every way!

Great neighborhood pool company. They're always quick and honest. Have used them for several years…read morenow and they have been great! Will continue to use them as long as I have a pool.

Cameron is awesome and super knowledgeable. I would recommend him highly to anyone that needs a…read morepool service.

Cameron has been doing pools literally his whole life. His dad was a pool guru In The Thousand Oaks…read moreCA area for decades. He learned from the best and that's why he is so good! Give him a Try you won't disappoint!

Service is fast, responses are quick, my pool is sparkley and clean! Love the app feature to keep…read moretrack of services. Thank you!

Great experience! Needed a new pump for my pool. Mike was great, walked me through everything I…read moreneeded, picked up the pump, and had the new one installed within a day. Definitely my go to for anything in the future. Greg Denver, N.C.

Pelican Pools is that rare family business you tell everyone about. They built us a stunning pool,…read morepushed back on my bad idea (thankfully), and made sure we ended up with something we'd love for years. They help you think through options, challenge your assumptions, and make sure you don't screw up your dream yard. Absolute best in the region. Don't hire anyone else. We absolutely love our backyard pool. Thank you Pelican Pools.

POOL SERVICE PROVIDER!!! BUBBLES POOLS+ RECOMMEND WITHOUT RESERVATION!!!…read more If you need a reasonable and reliable Pool Service company, look no further than Bubbles Pools and ask for Adam at (980) 383-3768 - He was amazing. He came by our home and quickly assessed our in-ground pool pump. He had it up and running in 20 minutes, and it didn't BREAK THE BANK!! He was professional and kind and did NOT treat me like I was STUPID and shouldn't own a pool. He educated my husband and me on all the parts of the pump; we are new inground Pool owners. He truly BLESSED our home by coming so quickly to put my mind at ease. SAME DAY SERVICE CALL!!! I recommend ADAM without reservation!!! He has over 20 years of experience in pool servicing. He will help us switch our system to saltwater so our daughter can enjoy it with it; she is allergic to Chlorine.

Adam took a call in the PM on a Sat. and came out on Sun. after we had been out of town. The pool…read morewill need rehab this time. While our prepaid company had been awol previously, this time we were deserted and ghosted for 3 weeks. We were impressed with his knowledge and discoveries he made with our equipment. We have signed on to turn the pool care over to him and feel very good about it so far.

I waited over a month after our pool completion to write my reviews because I wanted to make sure I…read morecovered everything. Building a pool is stressful and a HUGE decision. I hope our review helps others and helps True North become better. So here was our experience with True North..... Overall, we are happy with our decision to go with True North and they did a great job building our pool. It is beautiful and was complete in under 4 months from dig date! BUT the process was not without hiccups and it was A LOT to take on. The biggest issue we had was communication and the "orientation" to our pool. If I could do it over again I would say research, research, research! I wish we would have known more about the equipment, process, and how it all works when it is done. We chose a salt water custom free form pool with a spa attached. There was a lot we did not know before making that decision and it was not presented in the sales meeting. Like, we did not realize the pros and cons of having a spa attached, or realize that you have to maintain the pool all winter in order to use the spa, and that the salt system doesn't make chlorine in under 60 degrees. We also didn't know that you have to use Chlorine for the first 30 days, no heat in the spa for 30 days, and no robot vacuum for 30 days due to the pebble setting. Those are the little things that, had we known, we would have been more prepared or made different decisions. Jim and Tami were amazing and any time that we had an issue, they were there. Jim came out and resolved all of our problems and literally has been on call 24 hours for us. Even now, we are able to call him anytime. Scott (our sales guy) and Mike (company manager) are there at the start and with the selling of the pool but then quickly disappeared. Their selling point was that we are hands on and will be here throughout the process. To date, neither of them have actually seen the final product. Great guys but definitely not the go to people to get stuff done or help the process along. Scott is there to sell, Mike is there to manage, Tami is there to schedule (she's amazing at it) and Jim is there to actually get stuff done! During the process, the crews that were on site were respectful and worked hard. There are several different crews they work with and NONE of them warn you before showing up. Some mornings people were out there at 7am and needed us to move cars but we had no idea they were coming. Our yard was a disaster for the four months that it was under construction. Lots of mud everywhere, dirty driveway, trash in piles, and materials everywhere. The process moves quickly in the beginning and then stalls out for a while. Near the end we had to push to get it complete before the end of summer. Jim was a huge advocate for us. We were quoted a 8-10 week completion from dig date and it took about 12 weeks to complete. I will say that was much quicker than any of our neighbors. The materials and stone caused delays and issues but in the end it all came together nicely. Highly recommend going to the actual stone yard and picking your pallets of stone in person. We were not thrilled with the electrician and had issues there. We ended up having our own come out just to make sure we were doing the right thing in hooking up the equipment. They changed paths after our guy came out. Our largest construction issue came in with the pebble installation. To this day the pebble is VERY spotty and we do not feel it was mixed properly. It really was a rushed job and we had to have them come back out just to clean it off stuff (we had a blue waterfall) and to even it out on the tile line. They were frustrated to come back out to just clean it up but really we should have drained the pool to have it redone. Lastly, our final pain point came with the pool company that does the orientation after the pool is complete. We really did not get an "orientation" on how to use the equipment or deal with the pool chemistry. We knew nothing about keeping the chlorine balanced in the beginning or even how to hook up the vacuum properly. Someone just came out and threw in some chemicals and was like we will be back in a couple weeks. Oh and here is how your turn on your cool LED lights..... Then when it came time to switch over to salt, I had to contact them and someone just came out and threw six bags of salt in and left. After a week of rain and a smelly pool, we finally called Jim and said hey what do we do when the pool is going to overflow. We quickly realized the pool company never installed our back wash hose. It actually still needs to be done to this day. In general, we have had to do a lot of research on how to use things, how to keep the water balanced, and how to maintain stuff. But I guess that is a part of pool ownership. In the end, thank you for building our pool and if we could do it again, we would still choose True North. We would just research a whole lot more beforehand.

*** Update. My husband, Erin, sent an email to you, Jamey and Jeremy on 5/24/26 at 2:03 pm. You…read moremight want to start there. I don't see an area to DM you directly. I would not recommend this company if they were building you a pool for free. They do not honor the warranty (only one year!) and do not return phone calls or emails. We have several items on a punch list that have not been addressed and a spa we can't even use! We have tons of drainage issues (patio drains into the crawlspace and the drains in the travertine decking aren't working) and two lights that have never worked. The base of our basketball hoop wasn't substantial enough to hold the weight of the hoop so the travertine was messed up. I could go on and on about how rude they were to me during the building process. Stay away!!!

We drive past three pool stores to buy at Bowman's. Romona is a pool expert and as long as you…read morefollow her very clear instructions, you'll never have an issue. She is the best!

Ramona has always been very helpful in perfecting the quality of our pool system. Her team are very…read moreknowledgeable and responsive.