Best service ever. Thank you So Much, Manny and all the…read morefolks Rock. Best Glass in Chicago!

I hate writing bad reviews but it's important for people to be aware of the type of businesses they…read morefrequent. As a resident of the downtown area, this shop was my go to for different odds and ends, typically every few months. Over the years, I've noticed the jump in prices but attributed it to the renovations made to the shop. With Covid slowing down business, I understood the money had to be made up somewhere, and so I let things slide. After all, neighborhood shops like this are at risk...which is why they should treat and charge their customers fairly. A few days ago, I visited the shop and was quoted 3x the normal price I've been paying for the item. I was flabbergasted and thought maybe I heard the rep incorrectly. I didn't. Needless to say, I left, drove up the street to another shop and found what I needed at a fair price. Later, after reading other reviews, I realized that I wasn't the only one with a poor customer experience. In closing, I'm ALL for supporting small businesses but not when they introduce tactics like price gouging. Their decision to do so could very well explain why the shop is seemingly always empty.

Very nice Clean Modern Sleek Designed Smoke Shop. With large inventory. Walk in Humidor. Extensive…read moreGlass Display. Many Unique Premium items. Quality tobaccos. 3 tiers of flower, suitable for your budget. Norths Geek Specials. Closed by 11pm. (Prices do change.)Just Ask. I found the Natural Hemp Wraps here; it's an excellent quality product. Good service. Nice people. In a very busy area. Parking is in the back, or West of Store Front. Entrance, there are 2. Large parking lot in back, West of Cicero Avenue is marked with signs for Shop. Bus terminal is just South of Shop. Many places to eat nearby ; shop, Casino Gambling Rooms and more.

Great value here! Usually you walk into a smoke shop and all the devices are double what they are…read moreonline. The atmosphere was chill

They don't give you pricing of products over the phone. They're firm on coming in to "find out…read morepricing" I'm not going to waste time and go to the store to find out I'm short of affording something. Bad business practice on their end.

Beware. This place has spoiled products and a strict no-return/no-refund policy. I bought some…read moregummies yesterday and discovered they were bad when I opened them last night. I took them back today with my proof of purchase and they refused to replace the product. They then directed me to the no return policy posted on the wall. They said that I should have opened the product and tried it before leaving the store yesterday. Do yourself a favor and shop somewhere else.

Its alright, service is Ok, they have anything you would want in a smoke shop and for Ok prices. I…read moretry not to go in anymore because the quality isnt all the way there.

Horrible integrity. They charged me for the wrong items. And then wouldn't even credit me for $5…read more After I proved thy made a mistake with the price. A Boyd's d percent not worth shipping here as a POC they don't care. $5 really ? Yall can't be broke.

This store is clean, professional, and well-staffed by friendly people. I spoke with one person (I…read morebelieve his name is Mohammad) who offered to show me different products. However, my disclaimer is that I was there to ask if the store would allow me to hang a flyer for a local school offering free IT classes. I don't smoke so I wasn't in the market for their products. I give them a lot of credit for a nicely laid-out store with a variety of products for those in the market. The lighting is great and the products are well-spaced apart.

Pilsen Smoke Hub is the ideal neighborhood tobacco shop, they have a wide selection compared to…read moreother places in the area and the staff there is incredibly friendly with customers. It's the only place I buy cigarettes in Pilsen!

Deliver method is a scam. Had us waiting 2 hours with a "minimum" purchase of $170. We had to…read morecontinue to follow up then they claim they were out of "stock" and having their warehouse in California ship more inventory to them which they could deliver tomorrow. They claim their "accountant" takes care of refunds and that in 2-5 business days they may refund us but for store credit.

Amazing knowledgeable staff. Kind, low costs al around good people. My man Henry always looks outread more

They're deceptive here. I went in here a few minutes ago to get an eighth of an ounce of sativa…read more When I open the pack after he was weighing it on their scale, this man gave me one small nugget. I wasn't paying attention to what he put on the scale because I thought he would give me what I asked for (AN EIGHTH). When I go back to the car I open the pack and it's a small ass nugget. If you're not paying attention here they will try to jip you. So I went in to ask for my money back. So bogus. It was 2 men probably 30+.

Awesome customer service. great selection of cigars. The cashier was super helpful. Ill definitely…read morebe coming back again.