I do not recommend this business. They were responsive before I hired them. However, once I booked an appointment with them and paid for their service, it took them weeks and months to reply me, and eventually they completely ignored my requests.
This is a lengthy yet truthful review:
I sent them a message to get a quote for family pictures. They responded very fast. Although they first told me they were fully booked, they were able to squeeze me in at the last minute.
Before I confirmed my appointment with them, they sounded very flexible and understanding which made me feel valued. Since I don't live in Hong Kong, I wasn't able to put down a photography deposit. They had no problem with it. They also told me if I wasn't satisfied with the photos, they could just give me the entire set.
After my photo session, I selected 18 pictures out of a 1000+ while I was still in the studio. I paid them for my package which just consisted 10 pictures and the extra 8 photos.
On the day of photography, they told me it would take a week for my final pictures. They LIED! I waited for a month to get my final pictures. The employees there also lacked communication. In the beginning, they were not aware that I already selected my photos while I was still in the studio. Instead, they emailed me 300+ fine-tune pictures with the company logo/ watermark on them.
Okay, I was thinking since they already sent me hundreds of photos, I would take my time to select 18 photos again. 2 photos were different from what I originally selected on the day of photography. I asked them to change to those 2 new ones but they refused.
So there you go. Once you hire them and they get your money, they won't be as responsive and flexible as they originally present to you. They told me it's their company policy and they cannot switch pictures for me. When they want to earn your business, they are flexible enough not to get your deposit. When you ask them for some changes, then they start to bring up "company policy" in order not to fulfill your request.
The bottom line is they don't care about after-sales customer support and service. Once you give them money, it will take them a long time to reply you or may not reply at all. If your request doesn't work out in their favor, they will ignore you. They really don't care if you aren't satisfied with your photos.
Please save yourself time, money, and headaches. Please do yourself a favor and find yourself another photographer who values customer service and wants return customers. If you still decide to hire them, I hope your experience won't be as painful as mine. read more