Cancel

Open app

Search

Cozy Cats Cafe

5.0 (2 reviews)

Cozy Cats Cafe Photos

You might also consider

Recommended Reviews - Cozy Cats Cafe

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

2 years ago

Helpful 0
Thanks 1
Love this 2
Oh no 1

11 months ago

Helpful 1
Thanks 1
Love this 1
Oh no 0

Ask the Community - Cozy Cats Cafe

You might also consider

Verify this business for free

Get access to customer & competitor insights.

Verify this business

Brinstar - Onion Rings

Brinstar

3.1(24 reviews)
6.8 mi

The food is great, but unfortunately, the service and the way we were treated left a really bad…read moreimpression. I live in Midland and brought friends visiting from Kentucky, along with our kids (ages 6-9), specifically to Brinstar so the kids could enjoy the games. We were having a great time until, completely out of the blue, the owner approached us and told us that if the kids broke any of the games, we would be responsible for paying for them because they are 30 years old. I completely understand wanting to protect valuable, vintage equipment. That is reasonable. What was not reasonable was the way it was communicated. There is a right way and a wrong way to address customers, especially families who are there spending money and trying to enjoy themselves. I was so uncomfortable with the interaction that I went to our server, who was incredibly kind and sweet, and told her we were going to leave and simply pay for our drinks. She even offered to have the drinks put into to-go cups. At that point, the other female owner, who was sitting at the bar, commented that the games were 30 years old and that we should "parent our kids." Excuse me? We absolutely understand the responsibility of supervising our children. What we did not expect was to be spoken to in that manner by the owners of an establishment we were patronizing. As someone who was also raised in the hospitality industry, I understand that protecting your business and your property is important. But hospitality is also about how you communicate with your customers. A simple, friendly, "Hey guys, just a heads up--these games are vintage and we ask that the kids please be careful with them" would have accomplished the exact same thing without making your customers feel unwelcome or insulted. We came in excited to introduce our out-of-town friends and their kids to your establishment. Instead, we left embarrassed and disappointed. The food may be great, but unfortunately, great food doesn't make up for making your customers feel unwelcome. I sincerely hope this is something the owners take to heart, because there was a much better way to handle this situation.

Fun and video game themed ambiance. Incredible bar and fried foods with changing menu. Very…read morefriendly and prompt staff. Would highly recommend - even if you never wind up playing the arcade games (although - you should give those a try too).

Photos
Brinstar
Brinstar - Pinball

Pinball

Brinstar - Pinball

See all

Pinball

Cozy Cats Cafe - cafes - Updated October 2026

Loading...
Loading...
Loading...