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Cozy Carriage Limousine

5.0 (6 reviews)
Open • Open 24 hours

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Tri State Coach Lines - Crestwood Bus Station!

Tri State Coach Lines

2.5(15 reviews)
5.8 km

I am reviewing their online reservation service, which has been inoperable for three days, that I…read moreknow of....website could be more user friendly. PayPal could be an additional option. Cumbersome to enter your state, city, destination, etc. on the initial page, then have to repeat the SAME EXACT INFO on the second page. After the fill in all your personal stuff to pay for tickets, the "processing your payment" just goes around and around....after 10 minutes, I called the terminal and they said "Oh yeah, they've been having trouble with that", and to "just be patient." I'm buying a ticket at the station.

AN HOUR AND A HALF LATE. I've been relying on this service for years with very few problems, but…read moretoday gets 1 star. The driver seemed very grumpy and was telling US to hurry and get loaded after several of us had been waiting since before 7:45 for what was SUPPOSED to be a 7:50PM pickup. This is Saturday night, not weekday rush hour, btw. I called the office twice; was first told the driver was 20 minutes late. When it was 8:30, I called back and was told the driver got stuck on the tollway (apparently she was actually struck by a car) and would be get another 5-10 minutes. 15 minutes later, at 8:45, a bus finally showed up at the Int'l terminal, but is now picking up from the rest of the airport. Of course half the people didn't/don't have their tickets (or don't know how to pull up on their phones) so he and the ticket woman had to do all that; then sit at the last pickup point until 9:15, but they are still trying to get all the tickets out of people. By the time we get out of here and on the road, we won't arrive at my station after 10PM, and I still have to get a ride from there. They really should have some kind of announcement system and backup plan available. I'm exhausted and this is just the last thing I needed. I will have spent 3 hours at the airport because of this added to the usual international arrival rigamarole. At least the driver and ticket lady could have been friendly and apologetic, but they are being neither. Have yet to hear any kind of apology or explanation. Not okay. We are finally leaving the airport. It is 9:22PM. For a 7:50 scheduled pickup. I am not a happy camper.

Cozy Carriage Limousine - limos - Updated November 2026

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