If you're taking your service animal here, know that the indigenous woman who works up front is both intolerant and unwilling to even learn how wrong she is.
I have been staying here during an incredibly traumatic divorce. I am scared and unsafe. Most of the staff is incredibly nice, the indigenous woman with the ridiculous false lashes who works nights is incredibly rude. I have two service animals with paperwork that assist with my epilepsy. Legally, service animals are not pets. When you books a reservation, they ask if you have pets. I do not have pets. Upon entering the hotel, I asked if they wanted a copy of my paperwork. They said no.
A few days into my stay, one of my cats threw up some kibble on my bedspread. I brought it up to the woman working the desk, and said I needed a new bedspread. She demanded the old one back as if I were going to hoard it, and demanded to know the reason it was dirty (which, I've worked in hotels... maybe don't ask?). I told her my service animal threw up. She expressed verbally that she didn't think cats could be service animals in a nasty way. Whatever, be ignorant. They do and I don't have to prove that to you.
I brought her the blanket, which had a small orange blotch. She said she called the manager and they were going to be charging me 3 days of a pet fee. I should be thankful it wasn't the whole stay, she said, but they were going to charge 3 days for the blanket. I said well, these aren't pets. You can't charge a pet fee. That's why I offered you the paperwork at the beginning of my stay.
"Ma'am, that's how it's coded. It's a pet fee. You're getting it. Be thankful you're not getting the whole thing." And she just kept repeating herself and raising her voice and getting ruder and ruder. And I kept pointing out, in a variety of ways, that these aren't pets. You were told this, were offered documentation, and rejected it. This is housing, albeit short term, and my animals are prescribed to live with me. I'm happy to pay for any DAMAGE incurred (the stain) but you can't just charge me for my animals existence as "pets".
I finally told her she was being rude, and raising her voice wasn't helping. She gave the classic abuser line, "Oh, I haven't raised my voice. If you wanna see me yell - "
Yeah. I left my marriage for that attitude. So I asked her if she needed me to sign anything, nope, and I left the situation. She retaliated and never gave me a blanket back.
Update: at the end of my stay at Coyote South. I never got another blanket, even though I asked. Slept without one for four nights. That same woman worked every night until the end of my stay. She made rude comments to me at every opportunity, just needless things like "management wants all of your keys except for one". Like, why? She just made my stay difficult and was a persistent bully. read more