This year we had some significant life changes that surely would've impacted our taxes. I'd have…read moredone then myself otherwise, but we figured a competent CPA would make our lives a little less stressful. We were wrong. We made a 1 o'clock Thursday appointment with Pat Hanniford. When we spoke on the phone to schedule this appointment he was friendly but offered very little information beyond when to come to his office. I also had to ask HIM what informational tax materials to bring to our filing appointment. Shouldn't this have been something he began with? I didn't feel that he was very thorough in this regard and gave me a very loose idea of what he'd need. I took a half day off work and arranged for a babysitter for our afternoon appointment thinking it might be an hour or so. Running a few minutes late we showed up 3 minutes after 1 o'clock. Pat was nowhere to be found. His secretary, Kathy didn't know where he was and didn't bother to call him until we had already been waiting 10 minutes. Then she told us that he was on his way in thinking our appointment (the one that he personally scheduled) was for 2 o'clock. When we asked how far out he was they told us "maybe 4 minutes". That was a gross underestimation. We waited an additional 25 minutes, our first impression of this group growing less enchanting with each passing minute. We had a 2 month old at home that we had scheduled around so this was very inconveniencing, somewhat stressful, not to mention highly unprofessional. When he arrived he was over 40 minutes late for our appointment. Then the actual meeting took less than 5 minutes. We laid out our forms and paperwork, he looked them over, and told us he'd be in touch. Never being told how long the appointment would last nor that he could only devote 5-10 minutes to us, we felt rushed the entire 10 minutes. I later found out that I could've just dropped off the paperwork after work. The whole meet and greet with this office was abrupt and impersonal. So impersonal in fact that they didn't even bother to close the doors to the conference room we were in, allowing whomever to listen in on our personal business. Thus far, not impressed, but we decided to ride it out. At our meeting Pat had told us he'd have our taxes done by the beginning of that coming week. We never heard a thing until WE called at the end of that next week. We were then told they'd be ready sometime the following week. We never heard anything the following week again and began calling every few days leaving messages with Kathy for Pat but never getting a call back. Eventually I just emailed Pat who wrote back apologizing and scheduled us to come in to review our filing. When we arrived he was out of the office again, and came in late, giving us about 10 minutes of his time to review what he prepared. He left us with 1 of 2 options to file and we told him we needed to think about it and call with our directive early the following week. Come the next week and after 3-4 unreturned phone calls to Pat with questions we needed answered, I eventually just went to his office. He of course was not there again but "he's on his way in and he'll be here in 5 minutes" was repeated a few times by Kathy while we waited. (Be aware that this is a habit with this guy, and that his office always always says "he'll be here soon" - Plan on waiting for him every step of the way) . He actually wasn't in the office ANY of the 4 times that I or my wife went there to speak to him and didn't return a single message we left with Kathy. As it's all said and done now, I'll steer clear of this group in the future. Customer service was nonexistent and common courtesy is a reach here. It would seem that either their clientele is the weathered Brighton establishment, not considering a younger generation of client worth extending courtesy to, OR, they're just fundamentally inconsiderate.

No one better than Ken Palka for your taxes. Consummate professional and true gentleman. Our firm…read morehas greatly benefited from his expertise for years and am very thankful to have his as our CPA.

Took all my grandmothers handwritten recipes and turned it into a cookbook with the help of first…read moreimpressions. The cookbook turned out wonderful I gave it for Christmas gifts and my family has also sent them around the US for Christmas gift to different family members. They even gave me some suggestions on finishes and how to bind the cookbook. Grandmas recipes will live on in many homes and kitchens. If I need anything printed they would be my first go to to get the job done. The turnaround time was also very good. Thank you for a job well done look forward to doing business with you in the future.

Their online portal for designing and ordering business cards is brilliant!…read moreThe cards are delivered right to our employees homes. They're fast, efficient and professional. Thank you First Impressions for simplifying my life!

Dan (and Amber) have provided us with expert help for both home and office computers for a number…read moreof years. Honest; totally customer-service-oriented; very affordable; kind ---just some of the adjectives we would use. What's not to like??? Highly recommend doing business with them. We are more than satisfied! Over the years, Dan has proven himself incredibly customer-driven --- taking calls on weekends, when he can; calming me down; getting me through old computer crashes and new computer anomalies with his expertise, common sense and (equally important) patience and kindness. "Dan, Dan, The Computer Man" is worth knowing and his services are worth using, when/if you need a technology-savvy resource, guide and hands-on expert.

Great computer repair service!! Free diagnostics, great prices, and fast! Don't hesitate to ask…read morethem questions...they know what they are doing!

EXTREMELY helpful. EXTREMELY kind. EXTREMELY gracious. Always responsive. Always welcoming. I feel…read moreas if their goal is to serve the client first, not themselves. And affordable for any company, in particular, for a new/starting/growing business as myself!

From the owner: Accreditations,Howell Chamber of Commerce Brighton Chamber…read moreof Commerce Michigan Chamber of Commerce Small Business Association of Michigan