We had been going to Cox for years with great service. The first issue was my husband dropped off his car for a check up and they told us he needed tires. He got the tires and we picked our car up after hours. Upon picking the car up the low air tire light was on in the car. We then sent a message through their chat feature on their website because it was a Friday and they aren't open on weekends. We were also leaving town the next day and couldn't come back to get it fixed. I didn't stress it because once again we had great service over the years from Cox. Recently we had my car serviced and they did a full service. We picked the car up after hours and were leaving town the next day. Upon driving the car, the check oil light came on which was crazy to me since it had just been serviced I thought it was an error. There was no one to contact after hours so I sent a message again on their message feature on the site. Due to us leaving town the next day we had to get it taken care of. We noticed oil all over my garage floor so we took it to other places to be serviced that same day. Most places wouldn't service it because it was an error on Cox and they didn't want to be held accountable. One place hesitantly serviced the car and my husband disputed the charge from Cox due to not receiving adequate service. Once they opened and we had a chance to contact them we let the owner Mark know the issue and that we disputed the charge. He seemed understanding and said I apologize, I wish we had a chance to remedy the situation but understood our situation. I notified him that due to our relationship with Cox we didn't want to stop doing business with them, rather just let them know of the circumstance and that it wasn't the first time we've had an issue after being serviced. Once again he seemed understanding. I even volunteered to show him the proof of everything he said it wasn't necessary he's just glad I was able to get it taken care of. Fast forward to weeks later my husband drops his car off to be serviced, just to be called and told they no longer want to do business with us due to us disputing the last charge after the work had been done. I was willing to show proof of everything. I think this is highly unprofessional and to me it shows that they are lacking accountability. We will be taking our business elsewhere which is fine but I hate that we're being painted as liars when truly I have the proof of everything and offered to show it but THEY declined. I have the bills from the other company that corrected the issue that they created. Despite our previous relationship with Cox I wouldn't recommend them due to their lack of accountability and professionalism. read more