Verizon sold me internet (which is the worse service I've ever had) by door to door salesman…read more because im 55 years old he said the 55$ price would be 35$/month and because I'm on disability it would be free for first 6 months then 35$. I sent them my debit card that my monthly SSDI money is deposited on and I sent them the paperwork with my name and all info from social security office and they will not stop charging me 55$/months I can't get anyone to change it or refund. they are scamers and false advertisers. I'd love to file a class action lawsuit against them. last year my wife paid for the newest 2024 iPad Pro and they sent her a 2023 older model and will not refund or take a return or just switch out for the one she paid for. all illegal and nothing can be done without taking them to court which is not worth it for these two things alone. if Verizon has ripped anyone else off and would like to file lawsuit, it's only worth it to file a class action which takes a minimum of 6 cases or maybe it's 10. its not many people but it the only way to suit for millions of dollars. My name is Scott Coates. FB messenger is best way to contact. I'm the Scott with construction hard hat with 5 other workers all of us standing on scooters in china town SF ,CA.

We drove all the way out to this location just to have terrible service. We were told to dial a…read morenumber to solve our issue "they don't do it in store." Dialed the number and it was disconnected. Zero stars.

They go door to door selling the fiber optic "underground" internet service, except they don't tell…read moreyou that they must run an ugly cable from the pole in front of your house to your house until installation day. And when you don't agree, you must now cancel the Direct TV they sold you and return all the equipment. Be prepared for pushback from Direct TV because they don't want to refund because of "buyers remorse " The Direct TV rep told me that they are not affiliated with ATT!!

Instead of mailing off my trade-in cellphone for a $1,000 credit towards my upgrade a new cellphone…read more(the latest Apple top of the line), a cheap cellphone I never even owned with a old design (fold-out keyboard for texting) was sent and I got a $50 trade-in and I couldn't get my $1,000 trade-in. I stopped using AT&T because of this. The sales rep at the store was no longer there, who told me they had no means at the store of giving me a receipt for my cellphone trade-in. I should've hand wrote a receipt and had him sign a copy of the trade-in but I'm too trusting. My first AT&T cellphone was in 1984 and was a DynaTAC 8000X that retailed for $3,995, which would equate to over $9,000 today. I have it on my desk as a paperweight. AT&T is the gold standard of service (sadly) and I'm now with Verizon after trying 3 other cellphone services and I barely get 1/2 of a bar and constantly dropping calls. I live on 40 acres in a rural area of St Tammany Parish. I refuse to be cheated out of $1,000 plus I bought the 'new' trade-in off eBay ($350) to use for the $1,000 credit, so I actually lost $1,350 and after 40 years that's no way to treat a valued customer. I'm not a valued customer!

I want to give a well-deserved 5-star review to Nicole Alvarado at the Verizon store on Carrollton…read moreAvenue in New Orleans. I came into the store frustrated after dealing with horrible experiences over the phone with customer service, long hold times, language barriers, and not being able to properly access my account. I was honestly ready to leave Verizon completely and switch my services over to AT&T. After being passed around from one technician to another, I finally got connected with Nicole Alvarado, and everything changed. From the very beginning, she treated me with patience, professionalism, and genuine respect. She took her time and walked me through every single step of the process while helping me as a business customer upgrade to a new phone and handle my trade-in. What stood out most was how knowledgeable and calm Nicole Alvarado was. She explained everything in a way that was crystal clear and easy to understand. She never rushed me, never acted irritated, and made me feel like my concerns actually mattered. That level of customer service is rare these days. Because of Nicole Alvarado, I decided to stay with Verizon instead of switching carriers. That says everything right there. Employees like her are the reason customers remain loyal to a company. She represents Verizon the right way, and honestly, with her professionalism, leadership, and people skills, she deserves to become a store manager or even a district manager someday. Nicole Alvarado was truly the best Verizon representative I've ever dealt with, and I'm grateful for the outstanding service she gave me. Five stars all the way.

Daniel was great! He helped is out and chuckled at our craziness. He explained things to my mom and…read moreshe is satisfied. So great experience overall.

Every time I'm here the service is quick, and the staff is friendly and helpful…read more Today I needed to switch out one of my remotes. I checked in on the self service kiosk, someone came over to ask what I needed, and she gave me a new remote lickety split. I was on my way in about 5 minutes. I feel like the folks here recognize that our time is valuable and that a smile goes a long way.

Great customer service, easy parking and open on Saturdays! No appointment required! They handled…read moremy cancellation with ease and handled my friend's equipment upgrade smoothly too.

So, I needed to return my Router/Modem. The Airline location…read moreis closed, although the lady on the cox phone line swore it was still open. Service was fast, friendly.. Which is so weird for cox. Although I did have to unplug the lady who greeted me for 5 seconds and plug her back in again to get a new IP Address.. Nah, just kidding Cox. Overall, a good experience..

Look, smile, or greet me like you are willing to help me. Please don't look at me as though I am…read morebothering you or disturbing your day. You ask how I can help you, as if you needed help getting through your day better. When you were unable to assist with my request, I felt you wished I had never walked in. It's probably best to have one friendly worker than five I-could n't-care-less workers. Please close this place down and restart. Hit the reset button!

I have only had Dish for 3 weeks and they disconnected my service for not paying the bill because…read moreit's a day late,I only get paid once a month on the 1st,I called to discuss this with them and they're like make a payment, excuse me I don't get until the 1st and who disconnects service when a payment is a day late...I've always had Xfinity and never had an issue with disconnection or my payment being considered late...unfortunately where I live Dish or Direct TV are my only options,I've never known a town/city to not have a cable company...

I had been with DirecTV for 7 years and hated having to hassle with them every year to lower my…read morebill to a price I was willing to pay. It was the same thing every year, call them up and tell them that my bill was too high and then they would enact some discounts that would save me about $30 a month but were only good for a year. So the next year I'd have to call them up and do it all over again. Well last November when I called to complain about my bill they refused to lower the rate. I guess that now they're a part of AT&T they are unwilling to negotiate on price. So I decided to try switching to DISH. BIG MISTAKE!!!!! DISH suckers you in with their low initial rate but then once you add in extra packages to get what you want it ends up costing MUCH more. I believe their current introductory package starts off at $39. Sounds pretty good right? But wait, you want local channels? Well that's not included. You have to pay an extra $10 a month for that. Who the hell doesn't want local channels?!?! You want a DVR? That's extra also. You have 2 TV's? Yep there's an extra charge for that too. So my monthly bill ended up being $70 a month. That's quite a jump from $39 but still better than I was getting with DirecTV so I decided to go for it. The phone operator told me about the 2 year contract and I told him, "Hey wait a minute. I'm not signing up for 2 years when I haven't even tried your service out yet." I forget what he told me exactly but he definitely gave me the impression that I could cancel if I didn't like the service. When the DISH installer came out to set up my equipment I also asked him about a trial period and he told me I had 30 days to cancel. So everything was going OK until the day of the Super Bowl. We missed the end of the game so I tried to find highlights on ESPN only to find out the package I had did not include ESPN!!!! I called up DISH and was told, "If you want sports channels, that's an extra $10 a month." Gimme a break. What a scam! So now I'd have to pay $80 a month for pretty much basic cable. No pay channels like HBO. I just wanted the standard stuff like Food Network, HGTV, ESPN. So the next higher package was $84 a month and included ESPN but took away DIY and Cooking Channel!!!!! How frickin lame!!! So now I wasn't saving money over DirecTV anymore and decided to cancel the service. I had DISH send out the installer to remove their DISH and take their boxes back. To top it all off now they're trying to charge me a $500 early termination fee even though 2 people at their company told me their was a trial period!! I have filed a complaint with the Denver Better Business Buereau and I will be taking DISH to small claims court if they refuse the waive the fee. Stay far away from this company people. Their channel packages are completely predatory and set up so that the only way you can get the channels you want is to pay for the expensive plans.

Great place to buy a pre-paid phone without the hassle of a contract but with the same great Sprint…read moreservice. The staff is very friendly they all speak Spanish and the place is always rocking with good music. Very pleasant shopping experience. Plus they do not charge an extra fee for paying your bill...$55 means $55. These guys are awesome!!

I must say that out of all the Boost Mobile dealers in mid city this one takes the cake for "Best…read moreCostumer Service!!" you are greeted before you even finish walking in the store by like five different reps! The guys are very knowledgeable about their products and are willing to go the extra mile to make sure every costumer leaves happy and come back! I really suggest that if you're in the area check them out they have great deals and are always ready to help you! Most importantly the place is clean and they always have the music playing so while you wait, you're jamming! :-)

I cannot believe that I was here for almost an hour. Remy was friendly, very helpful and knowledge…read moreas he tried to solve my issue with my watch and answered all my questions as I tried to decide what my next phone should be.

Brandon was so helpful!! Best customer service I've had in awhile, this will be the only Verizon I…read morevisit in the future

Went to get prepaid internet service. My rep Malak was very helpful, pleasant and knowledgeable.read more

Rude staff. Not helpful. Very condescending The manager…read morewas no help. The associate need to learn customer service

The T Mobile experience from years ago is not the experience now. They are now at least at this…read morestore- false promoters. Sell you get you sold and move on. They say free phones and then they charge you monthly for them. The phones feel used. One of our phones half works. When we go to the store the salesman who made his commission goes stage left. If we change carriers, we are the ones who will be inconvenienced- not them. This is the only negative review I've ever done. We as consumers settle. We are cheated and lied to. Personally, I'm over it!

I'll start by saying that I really like the vibe of this store! I needed a quick, temporary home…read moreinternet option and was pleased to learn about T-Mobile's 5G internet. Service was quick and the equipment was setup in no time. The actual internet service is adequate and meeting my needs for the time being. However it's not a viable long term option since I'm unable to access my Hulu Live TV on the connection.