Recently, my internet became spotty, and I noticed Cox trucks working down the street and then next door to me. Then, my service went out completely. I called, and they insisted it must be my equipment, and a technician can come out in 24 hours. I explained over and over that my problem started when the trucks appeared around my house. They insisted that there were no outages in my area except my house, so it must be my equipment. I pointed out that I can see the wires at the utility pole in front of my house are disconnected, and they insisted the tech would diagnose.
The very friendly tech arrived (early!) and quickly determined that Cox had disconnected the line to my house due to detected egress. He shook his head....couldn't explain why they simply disconnected me with no communication, climbed up and reconnected, cleaned up the connection at my house, and all is good.
Thank you Cox "Communications".
And seriously, thank you to the technician who just wanted to make things right.
Every single time they've told me it's the equipment in my house - EVERY TIME - they end up fixing it remotely or they climb up to that utility pole in front of my house and fix something.
In their slight defense, this only happens every 2-3 years. read more