I called a week ago and requested a cleaning for my father's place - letting them know he's older…read moreand having difficulties getting around, and the conditions he's living in are no good. I also informed them he's a smoker, but that I'm not looking to get rid of any "signs of smoking", just that I need a company to come in and do a deep clean, and then perform weekly maintenance. This led to a schedule site walkthrough, one week later, so that they can see the conditions first hand and provide me an estimate. The morning of the site walkthrough, I got a call from the company stating, "I can't have 'the girls' around smoke, and I'm not comfortable doing this job." To cancel before even doing the site walkthrough, after a week of it being scheduled, is completely unprofessional. This completely wasted a week of my time when I was very transparent about my expectations on the initial call. The last post on their facebook page says "Honoring All Veterans"... apparently that doesn't apply to Vietnam Veterans who smoke.

My 80 year old mother moved from Northern California to Kelso and hired Neater Maids to clean the…read morehouse when escrowed closed. She arrived late the day before the movers were due and discovered that Neater Maids did little more than vacuum. When my mom called to complain about the service quality she had received for her $450, they laughed at her and hung up. How can you ever trust a company that would treat an elderly person in this manner. Shame on you Neater Maids. Give my mom back her money!

I've used their service twice now. WE just sold our home and had them come and do a final cleaning…read morefor us. They did good work, we're always pleasant and thorough.

They are such a big help.They're quick and get my apartment…read moreclean to perfection.Other people in my building use them too.Their prices are reasonable.

I started using Maid to Order a few years ago. The last year has been difficult to get good…read moreservice, follow up, quality cleaning and most recently last minute cancellations with less than 24 hour notice, complete lack of response to texts and pulled a no show today and kept my pre-paid payment. The lack of professionalism is met with snarkey remarks 'What happened in Vegas? Did you lose your house in a bet? Is that the REAL reason you are selling your house?' Talking on the job, bantering with her daughter, Ella, and refusal to 'do' certain tasks when asked like: make a garbage run, change my sheets, etc. have become all too common. Not to mention the foul talk used during work! And the 'cleaning' that IS done equates to squirting some sort of cleaner on mirrors, wallpaper, tile and woodwork leaving a white film. (Although asked several times NOT to use the cleaning solution on woodwork because of the spots it leaves) and NOT scrubbing the tub as I have requested EVERY time! These habits were witnessed by my ex fiance, neighbor, house organizer and real estate agent. (My real estate agent had to clean the bathroom when Amanda was done) If I could post a negative star I would. Save your money and hire professionals.

I've never left a negative review, experiences are individual. So, all I am going to say here, I…read morewould not recommend this company. Pricing is confusing and my house was not clean, let alone deep cleaned.

I am going on vacation for 3 weeks and will have a house sitter. I wanted the house to be clean…read morefor them and for when I returned. I called Maids by Trade and asked for a good spring cleaning. They sent two people and they worked on my small house for 3 hours. It was beyond my expectations. It was spotless. It wasn't cheap, but worth every penny. After I get back I plan on having regular service every other week. I highly recommend the team they use for intense cleaning jobs.

I reached out to maids by trade because I wanted to get my apartment cleaned. I had let it fall by…read morethe wayside while I was going through cancer treatment and to celebrate my remission wanted treat myself and have it done for me. I Was quoted $420 as the high end of the estimate for cleaning of a 1year old property, EXCLUDING the master bedroom, but added to have the refrigerator (not freezer) cleaned out. They sent out a 3 team crew for a 2 bathroom 1 bedroom less than 800sq ft apartment and failed to communicate any adjustments or extras they felt they wanted/needed to add, once they finished in under the 3 hour window i was expecting to pay less than the $420.. however I was presented with a $525 bill!! These people came in, poorly vacuumed and mopped the floors, half heartedly wiped down the doors and cabinets, cleaned the sinks, tubs and toilets... no windows, no blinds, no dusting and did a horrible job at that! I called the main office immediately and asked them how that was even possible and was told that it took longer than expected even though I was quoted three people for three hours and they were only here for two hours and 30 minutes. they said we're sorry for the miscommunication we're sorry that they didn't tell you that they were going over the $420 until they presented me the bill then proceed to quote the estimate verbiage but we had previously discussed that $420 was the high end and more than likely would not be gone over the photos tell all this is a Bait and Switch and I have contacted the BBB

The cleaning company I had planned to come on Friday for real estate pictures on Monday was a no…read moreshow. I scrambled frantically and found "How the West was Cleaned". Terri worked very hard and was able to put together a 4 person team to come on Saturday. I was so grateful!! The team worked extremely hard, and made my home sparkle. My house will shine for the real estate Photos!

Terry was great! She was easy too talk to and very professional! They were punctual and they worked…read moreextremely hard until the job was complete! She is trustworthy, honest and I would not hesitate to use their services again. Super experience!

I've been using this service for a few years now and have always been impressed with the friendly…read moreand quality service. I like having the biweekly house cleaning. I can always communicate what I need. I have have allergies and they use all natural solutions that are safe and leave my home feeling fresh and clean without chemicals. The maid staff have always been kind and listen to any special care instructions, weather it's my floors or different surfaces. My floors have been hard to clean. They were so generous in try different techniques to find the best way to get my wood floors clean and shiny. I highly recommend trying out the services for a deep cleaning.

We've been using Clean Maid Green for the past year and a half. I especially appreciated Robin's…read moreattention to detail in cleaning our home today. Typically we have two ladies cleaning and today she was solo. It was her first time at our home and she did a great job!

The customer service was inexcusable. They were rude and nasty people and no one should give them…read morebusiness. Two women came to our house and then started talking about how disgusting it was and how horrible it was to clean....while we were standing there. Then we go to the store and the younger lady calls my wife and starts yelling at her about how we blocked her number and we weren't going to pay, which we definitely paid them. They threatened to call the cops on us and continued to scream at us over the phone because we missed their phone calls when we were in the store. The manager ended up calling me and blaming my wife for saying something to the younger woman to make her want to call the cops. So in short they victim-blamed. The manager went on to say that our house is disgusting and that they charged us more because they had to drive to Kalama. This was a terrible experience and we will never use them again.

Diana is an absolute lifesaver! After I got no-showed twice by another cleaner for a move-in clean…read moreon our new house, I was so lucky to find Diana who was willing to come out on short notice before our moving truck arrived to help us get our new house cleaned up so we could move in to clean floors and bathrooms and counters. She was so kind on the phone and super nice in person and she worked SO HARD! The home had been unoccupied for over a year and while it had clearly been cared for and wasn't nasty, there was a build up of dust and cobwebs that would happen to any house left unoccupied. Diana brought this place back to life and left it clean and smelling and looking amazing! We are so happy and plan to have her come back throughout the year for deep clean boosts. I highly recommend her!

Lady D's Cleaning Service provides an exemplary solution (at a fair price), for all of our…read morehousekeeping needs. They are dependable, reliable and *always on time! They do a thorough job on our home and take pride in doing so. Our home sparkles when they're finished. We highly recommend this company. Please feel free to contact me for references.

Requested a quote to fullfulfillill a lease contractual requirement. Their quote said it was…read morecheaper to replace the blinds than to clean them. Plus, he could not give me a price on what I asked, only harassed me.

Very prompt and professional. Communication was thorough and timely…read more Cleaning team worked hard to clean old and outdated restrooms for a grand reopening of a local facility. They did a wonderful job, and we are ready to open the facility with their work! Sparkly and Clean!