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Cowboys Auto Service

4.0 (4 reviews)
Closed • Closed

Services - Cowboys Auto Service

Check engine light

Engine oil light diagnosis

Auto general diagnosis

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Auto noise diagnosis

Tire Pressure Monitoring System diagnosis

Auto no-start diagnosis

Auto vibration diagnosis

Auto diagnosis or inspection

Auto pre-purchase inspection

Auto maintenance

Auto fluids and filters maintenance

Auto repairs

Auto battery or electrical system repair

Auto brake repair

Auto engine repair

Auto HVAC repair

Auto light repair

Auto transmission repair

Auto wheel and tire repair

Routine automotive maintenance

Transmission leak inspection

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4 years ago

Took my truck to them and got changed 450 and still have the same problem they don't know how to fix it the are a joke

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7 years ago

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7 years ago

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8 years ago

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Firestone Complete Auto Care

Firestone Complete Auto Care

(3 reviews)

I came from a nearby town because I had a family emergency and needed new brakes and tires to…read moretravel. So to get in quick I had to come to Gadsden. No big deal. I had a 3:00 appointment and got sick and called that morning to see if I could get in the next day. I was told that they had a 9:00 the next day so I said I'll be there. I showed up at 9:00 only to learn that the guy did not put me on 9:00 but He'd moved me from3:00 in the afternoon on a Wednesday to 9:00 am on the same Wednesday so I had no appointments on Thursday when I arrived. I was told by an employee that had happened to someone else the same day. They said they'd still fix it. Waited for a diagnostic; agreed on the work and they ordered parts. They took 30 minutes to get here, no big deal, but they sent the wrong parts so there's another 30 minutes. At the 4 1/2 hour mark I ask about progress and was told it's almost ready. I looked out at the bay and 1/2 of the brakes were still in the box. Two tires were off and no one was working on or even near the vehicle. I asked the manager why that was the case. I had originally been told that all the work would take 2 hours. When I voiced my frustration he said "Look, I've got 2 guys working on 6 cars" as if I was the problem with unrealistic expectations . Thats a Firestone staffing problem not a customer responsibility problem. I was then told it'd be another 30 minutes knowing there would be at least another hours work to be done because still no one was even near my vehicle working on it. I finally said "Just don't tell me 'almost ready' when you know it's going to be much longer!" Finally I have one brake left but it will mean being here 6 hours for a two hour job. I just hope my brakes work. So much for my family emergency out of town and two hour promises; but I'm sure my mother in Tennessee with a broken back waiting on me can wait "just a little longer" pitiful. I've been a Firestone customer for 30 years using them in states all over with great success. I'm at least going to have to try another location than Gadsden this is ridiculous! The manager offered no remorse or apology whatsoever. He acted like I was the one with the problem for my impatience. He just pretended to ignore me. I'm at the six hour mark and still one set of brakes is still on the ground with no one around. If the work takes six hours then tell me so. I will deal with it. Don't treat the customer like they're the problem when you can't run a business with fidelity. Dustin is the only good thing going at this location.

Used to be a great place with excellent service and outstanding customer service. Not so much…read moreanymore. Very disappointing since I had been a customer for many years.

Cowboys Auto Service - autorepair - Updated May 2026

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