they were racist and they tried to hustle us telling us they couldn't just do what we needed them…read moreto do to our car but instead tried to charge us for something totally different

i had my oil changed at express oil change in east gadsden instead of taking it to the dealership…read moreas usual. Jeremiah was very professional, fast and knowledgeable helping me with my options! will be back!

I was passing thru town and was referred by another shop, as my truck is lifted. I was noticing…read morefeathering on my steer tires. They took me in and corrected my issue. Very professional staff. The price was right. They explained what they found and performed the needed repairs quickly. They provided a print out of why I needed the alignment. Great business.

Customer service is great. No appointment needed, first come first served. This is my first time…read morein, and i'll continue bringing my car here!

this place is terrible they quoted me $69 and said when it was time to pay $ 699. I'm so mad they…read moreup charged, lie and this is a sneaky company with terrible service. 100% do not recommend.

I waited 3 hours to get a tire plugged. 2 hours waiting on someone to do the job and 1 hour to do…read morethe job. Are you kidding me? They were in no hurry to help anyone and seemed to be a don't care attitude as well. It would seem that since Shane left they are awful.

I came from a nearby town because I had a family emergency and needed new brakes and tires to…read moretravel. So to get in quick I had to come to Gadsden. No big deal. I had a 3:00 appointment and got sick and called that morning to see if I could get in the next day. I was told that they had a 9:00 the next day so I said I'll be there. I showed up at 9:00 only to learn that the guy did not put me on 9:00 but He'd moved me from3:00 in the afternoon on a Wednesday to 9:00 am on the same Wednesday so I had no appointments on Thursday when I arrived. I was told by an employee that had happened to someone else the same day. They said they'd still fix it. Waited for a diagnostic; agreed on the work and they ordered parts. They took 30 minutes to get here, no big deal, but they sent the wrong parts so there's another 30 minutes. At the 4 1/2 hour mark I ask about progress and was told it's almost ready. I looked out at the bay and 1/2 of the brakes were still in the box. Two tires were off and no one was working on or even near the vehicle. I asked the manager why that was the case. I had originally been told that all the work would take 2 hours. When I voiced my frustration he said "Look, I've got 2 guys working on 6 cars" as if I was the problem with unrealistic expectations . Thats a Firestone staffing problem not a customer responsibility problem. I was then told it'd be another 30 minutes knowing there would be at least another hours work to be done because still no one was even near my vehicle working on it. I finally said "Just don't tell me 'almost ready' when you know it's going to be much longer!" Finally I have one brake left but it will mean being here 6 hours for a two hour job. I just hope my brakes work. So much for my family emergency out of town and two hour promises; but I'm sure my mother in Tennessee with a broken back waiting on me can wait "just a little longer" pitiful. I've been a Firestone customer for 30 years using them in states all over with great success. I'm at least going to have to try another location than Gadsden this is ridiculous! The manager offered no remorse or apology whatsoever. He acted like I was the one with the problem for my impatience. He just pretended to ignore me. I'm at the six hour mark and still one set of brakes is still on the ground with no one around. If the work takes six hours then tell me so. I will deal with it. Don't treat the customer like they're the problem when you can't run a business with fidelity. Dustin is the only good thing going at this location.

Used to be a great place with excellent service and outstanding customer service. Not so much…read moreanymore. Very disappointing since I had been a customer for many years.

Only place around that would do front-end alignment on our Kodiak 5500-based Super-C RV. Needed…read morethe 13 year old tires replaced (still "looked" good, but...), the front hubs serviced, and brake calipers / pads checked all-around. Got a very good price on the tires and the service. Had to delay the appointment, due to back-up brake-boost system going haywire - troubleshot that for nearly a month before I could repair it (self), but the delay was no problem for Wilks - "just let us know when, and we'll make sure tires are on-hand." Great staff at the service desk (and presumably in the shop too)! Very personable, and no "up-selling" going on. We'll be using their shops for all our vehicles from now on.

Thankful that Wilks still makes house calls!!! And I didn't have to wait all day for them to come…read morehelp me!!! Just a few minutes after the call, they showed up and even followed me back to the show to be sure I was safe! I recommend them for your services!!

Been buying tires from Ms. Terry and crew for 15-20 years, various vehicles and have helped family…read moreand friends to use them. You can buy tires anywhere, May save 20.00 or 30.00 bucks as well, but I buy service, and how folks give that service. OK Tire has never failed to do what they say for what they price it for and they stand behind it. It's worth the call and the drive to be treated well by folks that appreciate your business. That's in short supply these days!

From my initial call yesterday to picking up my Jennie Jeep this afternoon with two new tires, very…read morepleased in every aspect!

Please beware. They quoted me a price of 598 for air compressor then I accepted. They then charged…read moreme 200 dollars more without calling me and asking which brought it up to 798.00!! Well they didn't repair it correctly when putting it in and busted a line. So I called the next day and they said bring it for them to look at. I brought it back and then they charged me an additional 100 dollars for a part it that it could have still worked without just wouldn't come out of vent . Just on defrost. They did not call me for this repair they fixed it and then told me I had to pay it.. they could have called me first. Be careful with these people. It's not the same business it used to be!!! Trust me , BEWARE!! I didn't know you could work on a vehicle without permission. I paid it but I shouldn't have. BE CAREFUL!!

I have had work done here on both my vehicles. Now I will not take them anywhere else. I don't…read morethink I have ever met a more honest mechanic. So if they tell me I need a certain thing done to my car...I don't have any doubts that it's the truth. I cannot say the same thing about the dealerships. sad as it is that's the truth. I would recommend this repair shop to anyone!