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    Cowboy Maloney's Home Store

    2.0 (5 reviews)
    Closed 9:00 am - 7:00 pm

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    Coleman's AC Heating & Appliance Repair - New Furnace Install (with UV Light)

    Coleman's AC Heating & Appliance Repair

    3.4(7 reviews)
    26.8 mi

    The Colemans installed a new heat pump for us this month. I chose them due to the excellent…read moreservice I had received in the past. They were very professional and the communication was excellent. The unit was installed quickly and works wonderfully well. Their estimate was below other businesses in the area and I felt that they, being a family owned business, were more invested in providing exemplary service. Which proved correct. They supplied some extras and explained operation and maintenance as well as the warranty. I highly recommend this business for anyone seeking trustworthy, reasonable, and professional service.

    I contacted Coleman's since I'm having issues with a recently installed, brand new water heater…read morepurchased from and installed by another company. Truthfully, I feel taken advantage of by that company, like they just wanted to make a sale, neglecting to properly inspect and diagnose my prior unit. The issues I was having previously have returned. I'm very frustrated and don't want to deal with them again. I should have known better when the responding tech took less than 5 minutes to mutter, "This heater is bad. This is not a good brand," despite my previous heater being only 4 years old. I contacted Coleman's A/C Heating & Appliance Repair seeking a professional who would listen carefully to the issues I'm describing and offer sound advice/solutions on how to proceed. I expected to hear back from Coleman's within a day or two. But my inquiry was responded to quickly. The technician was friendly, listened, and we discussed what could be done to get my hot water going again. It was suggested I contact the company that performed the install since I'm still under warranty. But it was such a negative experience with an inattentive, apathetic tech that I'd rather cut my losses and allow Coleman's to care for my unit. I will follow Coleman's advice. But at the first sign of indifference or rudeness by that other company, I'll call Coleman's out to fix my heater.

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    Coleman's AC Heating & Appliance Repair - New AC Install

    New AC Install

    Coleman's AC Heating & Appliance Repair - 410-A Upgrade in Jackson, Ms

    410-A Upgrade in Jackson, Ms

    Coleman's AC Heating & Appliance Repair - This Samsung washer was throwing a code. Had to talk to her. She's all better now

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    This Samsung washer was throwing a code. Had to talk to her. She's all better now

    Lowe's Home Improvement

    Lowe's Home Improvement

    2.5(25 reviews)
    1.8 mi
    $$

    I am writing to publicly report an appalling series of failures, mismanagement, and unprofessional…read morebehavior I experienced at your Ridgeland, MS location (Store #2622) on November 24, 2025. My purchase consisted of a refrigerator, over-the-range microwave, and gas range, totaling $1,880.28, which I paid in full at the time of sale. Before I continue, I want to commend Sales Associate Leonard (#921214) for his excellent service. He was courteous, knowledgeable, and the only helpful employee involved in this transaction. Unfortunately, the same cannot be said for the rest of the experience. I worked with Carrisa, who identified herself as a department supervisor, to finalize my purchase. I clearly provided the correct Mississippi delivery address in Jackson, MS 39206. We completed the installation contracts, and I asked how delivery would be scheduled. Carissa dismissed my question and said Lowe's would contact me. Just hours later, I received a delivery confirmation -- to a completely incorrect address in South Fulton, GA. I never provided that address, nor was this order intended for Georgia. When I contacted customer service, Donna (#4011217) attempted to correct the store's error and then escalated the issue. Carissa advised that because the store manager was "not available," the Assistant Store Manager instructed her to cancel and re-bill the entire order -- meaning Lowe's expected to charge me a second time while I waited up to seven business days for the original nearly $2,000 to be refunded. This is not a solution. It is a burden placed entirely on the customer to fix a Lowe's error. Despite there being ample time before the requested delivery date of December 3rd, I was told that correcting the address was "not possible." Carissa then transferred me to another associate, Karen, whose curt and dismissive behavior was shocking. She insisted that although the error was the store's fault, it was "human error" and that this is simply "the Lowe's way" and has been for 20 years. When I stated that I wanted the order canceled and refunded due to their refusal to correct the mistake, she replied "OK" and hung up the phone. Repeated attempts to call back were met with transfers and disconnections, forcing me to go through customer service again to obtain proof of cancellation. Your team did not just mishandle a sale -- they demonstrated a complete disregard for customer trust and for basic professionalism. I was prepared to give Lowe's substantial future business, as I own and am renovating multiple properties. However, based on what I experienced, I no longer trust Lowe's to handle large purchases responsibly. I am requesting that district leadership address the conduct and training deficiencies among the employees involved, specifically: The Assistant Store Manager who declined to come to the phone or assist Supervisor Carrisa, who failed to properly manage the transaction and refused reasonable corrective action Karen, whose rude and unprofessional behavior was wholly unacceptable. DO NOT trust this store with any high-value delivery or installation purchases. Their handling of my order demonstrated a complete lack of integrity, accountability, and basic competence. At this time, I still have not received my refund, and I am now considering retaining an attorney to resolve the issue. Buyer Beware !!

    Lowe's has officially became my favorite company to partner with while I'm doing renovations on my…read morehome. Their app has made it easy for me to find items, save items to my favorites list, read reviews, and shop online or in the store, and I don't feel out of place. The online shopping staff were extremely helpful when I needed a few more supplies and was already in the process of painting. I was able to place my order online and I called to ask if they could pull the items off the shelves soon so it could get delivered to me in time, and they did! I am so grateful for that.

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    Lowe's Home Improvement
    Lowe's Home Improvement
    Lowe's Home Improvement

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    Cowboy Maloney's Home Store - furniture - Updated May 2026

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