ZERO STARS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!…read more  Three cancellations/no shows in the same week! On May 22nd, I scheduled a two-hour cleaning for Monday, June 14th (it appeared the schedule was confirmed). On June 10th I received an email stating they still had not found anyone to come and clean m house. I received another email on June 13th stating they did not have anyone to come and clean my house and to pick another date. I picked Tuesday, Wednesday, and Thursday of the same week - when I logged it my appointment was set for Thursday, June 17th. Once again on the 16th, I received an email indicating they did not have anyone to come and clean my house and to pick another date. Tried one last time for today - and when I logged in, the appointment was set for today at 11:00 AM. At 10:59 AM I received this notification "unfortunately, no cleaner accepted your request. Please submit a new request". Nope I am done!! DO NOT, I repeat, to NOT waste your time with this company. I see they are still advertising openings online. Do NOT give them your money!!!

I recently used Divine Maids' home cleaning and they did a spectacular job! I called them after…read morebrowsing their website because I was still hesitant about whether this would be the right company for me and the receiver comforted me very well with his professional way and silver tongue. I have carpeted stairs in my home that the kids run up and down all day with their shoes on and they were able to deep clean my stairs. After they were done cleaning it, the stairs was actually a shade lighter and I was reminded that that was actually how it was supposed to look. Me and my wife laughed when we saw that. For the job they did, theres no need to second guess the price for their services. Well worth every penny. It was spotless for the most part, maybe some small areas that they missed. But they're humans too, so there's no way they can clean this whole house under the two hours we booked them for. Even my wife said that she can't clean the home as good as they can. They offer a wide array of services to ensure you get exactly what you need done. Bathroom, bedroom, kitchen, living room, even the garage. You name it, they can clean it. Seriously, if you're in need of a Minneapolis home cleaning, these are the guys you're gonna want to call. Ive used other cleaning services but after calling and seeing the work Divine Maids did, safe to say I no longer need to search for apartment home cleaning services again. If you're looking for the best cleaners in the Minneapolis home cleaning sector, no need to look further because you found the best in the biz.

I'd love to give this company more stars for the wonderful woman who was always on my cleaning team…read more(Vania) -- but I just can't let the company take credit for one good cleaner. If you hire Willow Maids to clean your house, you'd better be sure you have ALL the receipts for ANYTHING you've purchased in your home that you care about -- these cleaners are very rough in their handling. In the short time I used this company for bi-weekly cleanings, they broke a ceramic box in my bathroom, the handle on the dishwasher, the ceiling "cover" on the ceiling fan unit; I noticed many times that my antique cameras were roughly placed back (they are "set up" for display and their "stands" would be knocked over), and I ended up having to HIDE my glass statues from my travels because they broke the pièce de résistance: a hand-blown glass statue that I purchased while on vacation in Rome. As in, Italy. OH, and then they tried to HIDE the fact by putting it back "together" so it looked as if it weren't broken!!! Do you know what I got in "payment" for said priceless item that can't be replaced? 3 "free" cleanings and some super-strength industrial glue to "fix" it that has a TON of warnings (I still haven't used it to fix the piece because I'm afraid of chemical burns or growing a second head from using it in an unventilated area). Not only that -- and yes, I STILL kept using Willow Maids after all that because I liked Vania so much -- but the cleaning wasn't all that great. In fact, after they broke the ceramic box, I found sharp shards of it in my carpet TWO DAYS LATER. Obviously not great with vacuuming... ...I stressed the importance of dusting when I first hired them -- the owner assured me they'd be thorough. Well, at first they were, but as team members changed and the revolving door started swinging, the dusting and attention to detail started to slide. I'd find entire areas where they had not only NOT done a good job; they hadn't dusted at all! Shame on me for keeping this shoddy company after all this happened. That's my fault. The straw that broke the camel's back was when I called to see about reimbursement for the ceramic box they'd broken -- I bought it at Target YEARS ago, and of course it was discontinued. When I researched a comparable replacement from the same design company/manufacturer, it came to about $35.00. Well, holy hell broke loose when I suggested that amount to the owner, who told me he'd give me $9.99 and not a penny more -- since that was the last findable price for that exact piece online (again, NOT manufactured anymore; that price was a discount/liquidation price). When I expressed my disappointment and mentioned other things that were going wrong with the cleanings, he cut me off rudely and basically insinuated that I was trying to get money out of him -- as if this were my ruse, that I "broke" things and then blamed the cleaning people! I fired him just as HE was "firing me" -- as I was asking if I still would get my $9.99 refund he HUNG UP ON ME. So, yeah. Long story short: don't hire Willow Maids.

Very disappointed in Willow Maids. 2 stars because they were able to come on short notice. I called…read moreand spoke to the owner for just over 30 minutes when making my appointment. We went over how dirty my cabinets were, the baseboards, how many cobwebs in the house, etc. I was super excited about the detail. I mentioned that the last time the house was professionally cleaned it took about 2.5 hours. He said something about how other companies maybe aren't as thorough as Willow Maids. I also explained that we have 2 pets so there would be pet hair to vacuum and I was assured that wouldn't be an issue since they have such great vacuums. I bought a deal for 4 hours for $99 - I only needed the main rooms - kitchen, bathroom, living room and dining room - cleaned. I expected that they'd be able to do a super deep clean since they had 4 hours and I didn't need the whole house cleaned. I want to note that I pre-cleaned the house so that they would have more time to focus on the details - like baseboards, dusting, etc. Cleaning day comes after 3 emails reminding me of my appointment. 3 cleaners show up without calling first like they stated they would. I work from home and was on a call so I had to run out and meet them and let them know I only needed the few rooms done and that I'd be available if they had questions. Just over an hour later they tell me they are finished. I mention that it was quick and I tipped them as they were on their way out the door. After they left I looked around and was immediately disappointed. They did not wipe the baseboards, did not move the ottoman to clean behind it, there was still dust on the lamps and the light fixtures in the bathroom. There was still dirt in the bathroom floor corners and I couldn't tell if they washed the shower wall or the fixtures because there were still water spots on them and they were not "shined" like their website said it would be. They also did not wipe the tile wall next to the toilet. I immediately wrote an email to the company expressing my disappointment. I received a call not long after from the owner, the same person I talked to to make my appointment. He looked at the GPS and noted that I did not get my 4 hours cleaning time so he would refund me for the time I did not get. He also mentioned that the cleaners noted I had a lot of pet hair and I also had 2 rooms closed off that I didn't need cleaned. The pet hair was not an issue, it was everything else they missed. Plus I had already given them this information when I made my appointment. I explained how I didn't think they cleaned the shower walls and he went on and on about hard water and how it might need to be steam cleaned which was extra, however I let him know while he was talking that I was rubbing the spots off with my hand so I didn't think they cleaned it. I also mentioned the wall by the toilet only to be told they don't wash walls. I would think that the tile area around the toilet would be cleaned but I guess not. I received lots of excuses and finally I just gave up on the call. When my husband came home I told him I had the house cleaned and as he wiped the dust of the lamp with his finger, he said "it looks the same as it did when I left this morning". Overall this was a complete waste of my time and money and next time I'll just take the time to do it myself.

Kenny and his crew are awesome! When I needed a quick cleanup, they were there for me. Within a few…read morehours of me calling, Kenny did a walk through and they were here bright and early the next day. They did an amazing and thorough job and my house looked and smelled like a brand new place when they were done. My only question is , whatever cleaner they use smells sooo good... would love to know what they use Definitely will call them again. Thanks Kenny

Hired for a move out clean. Very reasonable price, arrived on time, and the garage, which was quite…read moredirty, looks absolutely excellent. However, they did not clean under the kitchen appliances, the sides of the range or underneath the burners, nor the oven interior. I had stayed outside during cleaning due to COVID-19 and missed it. They agreed to come back later in the day and complete the cleaning at approximately 7pm. We waited for four hours at the home. Around 7pm, they contacted us and said the oven cleaning was not included in the estimate and would cost an additional $50. The owner had explicitly told me the oven interior was included in the cleaning (see screenshots). I ended up doing it myself. I had already paid a $45 tip above cost, too. Edit: apparently I should have been more thorough with the walk through. Laundry room/furnace room were not swept at all and cobwebs all over the joists in basement ceiling. Had to clean it myself.

They did an excellent job in our home in Forest Lake. It was my mother's home and there were things…read morethat had been neglected for years. The team worked very hard for several hours, paid great attention to detail, and were very responsive to our instructions. This company will be my go-to for future cleaning jobs.

Had a disappointing experience and ultimately did not use Your Clean Home's service…read more Initial estimate came back $80-$150 scheduled to be done on Sunday. The price, I'm told, is based on how dirty things are, to be judged once they are there. I get messaged on Sunday they would not be making it and we reschedule for 10am on Monday. Monday 10am comes around and it's a no-show with no communication. Then I get messaged at 11am that they will arrive at 11:30. When she arrives an hour and a half late - just one person to do all the cleaning - the price jumps to $180 and there is now a $15 per pet surcharge that was never mentioned or asked in the prior conversation. I ask how, if $150 was the upper end for super dirty (which our house is no where close to being), we're at the max end of the scale already. She says that it may just look clean, but it could be really dirty. At this point I politely decline the service at $180 and she politely leaves. My suggestions for a better future customer experience would be: 1) Be upfront with additional fees. If you are going to have surcharges for common things like pet ownership, ask or mention that when giving an estimate. 2) Don't give a wide price range and then put the customer on the spot to pay you even more than the maximum you quoted. 3) Rescheduling on the day-of is frustrating but understandable since there are unforeseeable circumstances. Rescheduling to a new time you yourself proposed, no-showing, and then messaging a new time an hour after you no-showed is unprofessional.

Love these cleaners. I hired them to do a 'Move-out' cleaning and they did a fabulous job. The…read moreplace sparkled. They didn't miss a thing. Got my full deposit back. Then I hired them to do a 'Deep Clean' at my friend house. Again, an excellent job. They wiped down walls and ceilings and cleaned where I didn't expect them to clean. They arrived a bit later than expected but texted me to let me know they were on their way. And they worked longer than I paid for. I highly recommend them.

Amazing job. These guys were super detailed and did a better job than any other cleaning service…read moreI've had. They even tried to go the extra mile to fix a clogged drain we had in the bathroom. The shut off valve was old and broke when he turned it off and they handled this like champs. He even said I could hire a plumber if needed and cover the cost to replace the valve. Luckily that wasn't needed and it was an easy $20 fix which they still insisted to pay for. I really appreciate how they handled this. I would highly recommend these guys!

Premier Maids just left our home after the job. AMAZING! The…read morehome looks and smells great. I didn't think our stove could get any cleaner than it was as I have tried. But it looks almost new again. The floors sparkle. The mirrors look great. Bathrooms are beautiful. My wife was almost in tears she was so happy. We are both retired and just can't do this stuff any more. Price was $280 for the first deep clean. $200 every 2 weeks after. We have a 4 bed 2 bath 1900 sq ft home in Cottage Grove MN..

This company is great! We have been using Premier Maids for about 6 months and they do a great job…read morecleaning and really enjoy that it's a small business to support. I really like is that they do not cross-contaminate bathroom to kitchen germs, and use natural products whenever possible. Another great aspect of their business, is that they will cater the cleaning to your needs, i.e. changing all the sheets in the house, taking out the diaper genie, etc. Very personable and customer service friendly. I have been very impressed and would highly recommend!

Jessica was phenomenal! She is flexible with dates, great with texting and communicating,…read morecustomized my cleaning needs, had competitive pricing, and overall was an absolute JOY to work with! I highly recommend her to ANYONE looking for a one time or ongoing cleaning service. I looked around the twin cities for someone and I am so glad I found Jessica! I have asked her back a few times and plan to continue calling on her for my cleaning needs. AMAZING work!

Jessica was a dream to work with. She was incredibly communicative and able to fit me into her…read moreschedule at the last minute. Even though she and the lovely lady who was her partner came late in the afternoon, they stayed well into the evening making sure my house was sparkling. Every corner of my home was cleaned beautifully. Her rates are very competitive and her team does a fantastic job! Will definitely be calling Jessica for all my housecleaning needs in the future!

So kind and friendly. So thorough and systematic in cleaning...no shortcuts. Your employees are…read moreEXACTLY what I needed and surpass expectations every month. Thank you!

Maid Brigade is terrible, do not use them. I hired them for a deep clean of a home I needed to get…read moreon the market. The house looked like a bunch of 8-year-olds cleaned it with streaks on the cabinets, food left on the stove and items on their check list that were not cleaned. When I complained to management, their solution was to send the crew back to do a crappy job again. I ended up paying them a lot of money to have to take a day off of work and clean the home myself just to get the house listed. It was a huge waste of time and money hiring maid brigade.