I seen Dr. about prostate cancer. running more test .Vanderbilt in Nashville's never let me down. I…read morethink it St. Thomas is about two of the best hospitals we have. Can't remember the doctor's name but he's a good doctor. Explain things to me. Let me ask questions. He didn't rush in a rush out. He spent time with me. Will be running test in Nashville not here. I was thankful for that TriStar and Tennova hospitals are the worst hospitals I've ever seen there more worried about money not your health ..Ran by big Pharma an insurance company like United healthcare. Especially the tri-star in Portland, Tennessee through Hendersonville TriStar.. a doctor by the name of Harrison, the whole place is crooked

I just had my first appointment here and I can't recommend it enough. Everyone from reception to…read morestaff were friendly and professional. They were able to do various tests on site and I received most of my results by the next evening. Also, if you are receiving any care from Vanderbilt in Nashville all of your records are integrated. It took a while to get my first appointment to establish care but it was worth the wait.

Very poor communication. I can't even get scheduled for my exam. I receive text and voice messages…read moretelling me to call 1-800-692-9701 to schedule my exam. When I call that number I am on indefinite hold and forced to listen to propaganda about how great their company is supposed to be along with job advertisements and request for veterans to apply. It is Al automated, no humans, and very unprofessional. I have never reached anyone in order to schedule my examination.

Extremely professional staff---one of the best run facilities I have visited in along time---the…read moreemployees were helpful, compassionate, and fully dedicated to taking care of the customers----the collective group worked together to make my visit a pleasant experience---strongly recommend to others!!!

"Urgent" care, where appointments are just for fun!…read more Waitlisting- means your appointment is useless, but thanks for trying! If you cannot meet appointments, reduce those available or just make it 100% walk in.

They are never thorough, very generic when diagnosing, always inconsistent Even had a nurse that…read morereeked of cigarettes!!! Worst experience, unprofessional staff. Dont waste your time going there EVER!!

They were great!! My provider was always sooooooo friendly!!! She made me feel very comfortable,…read morewhich made it very easy to discuss whatever problems I was having. HOWEVER, they closed their doors and didn't give patients any warning!!

Wrote a review previously. Don't know why it's under not recommended. I'm a real person and…read morepatient. CPI is very well run. There are a lot of rules mostly from the state. New patients are told them and there are questionares on a tablet at each appointment and urine drug screens at almost every appointment. They require that any patient who's prescribed narcotics have narcan nasal spray. It's not a pill mill. I like that because clinics that are are shut down. Because tolerance to opioids develops quickly, they also use other modalities like Lidoderm patches, CBD,and injections. My insurance doesn't pay for injections and I've never felt pressured to have them. Everyone is very professional, respectful, and kind.

I recently went into anaphylactic shock and received some of the most compassionate, attentive care…read moreI could have hoped for during such a frightening experience. The entire team acted quickly, kept me informed, and treated me with genuine kindness the entire time. The paramedic who cared for me was especially wonderful. He explained every medication before giving it to me, made sure I understood what to expect, and even got me a blanket to help keep me comfortable. One nurse also went out of her way to bring me the fluids I requested since I hadn't eaten that morning, and even brought me food. That level of compassion and attentiveness truly stood out. This experience was night and day compared to my previous experiences before Vanderbilt took over, and I genuinely believe they are on track to providing this community with the level of care patients deserve. Thank you to everyone involved for your professionalism, urgency, empathy, and humanity.

they need to get their act together. I have experienced nothing but problems with Vanderbilt…read moreClarksville. Tenova was better than this administration. I may have complained about Tenova, but my gosh Vanderbilt is 10 times worse. My husband was in the hospital for four days, not once did they change his sheets, offer him a clean gown, or clean the room.

I had a 10am appointment this morning. This appointment was made many months ago and confirmed…read moremultiple times along with updating my insurance. At 8am this morning, I received a call to tell me that I can't be seen today with the nurse practitioner, I will need to see my primary first. Why did they make the appointment with the nurse practitioner many months ago if I needed to see my primary first? UPDATE: I was told that the nurse practitioner and the primary doctor aren't on the same "team". So that is an excuse have have me lose a day's pay? Very disappointed and upset (mentally & physically). I will spend my day off finding another medical practice.

Years ago this was a great practice and place for care. In the last 5 years or so it's gone down…read morehill drastically. Clarksville's grown and they've figured out they can screw over long time patients, because there's enough coming in to replace them. Well my family of four will no longer be using their services. I have great insurance, and I'm not an idiot. Which means I can tell when you're charging me $185 for a flu and covid test you're no longer caregivers, you're predators who take advantage of parents with sick children. It's disgusting and will be made public on every platform I can find.

I was recently a patient in Signature HealthCARE for physical rehabilitation. At first, I was…read morepretty impressed with the care I received there, but something happened over the course of time to cause that care to deteriorate. There were definitely some bright spots, but unfortunately the bad experiences color my perspective. There are some great people working there. The care I received from the occupational therapists and the physical therapists was top-notch. I can't say enough nice things about them. Most of the nurses and nursing techs were awesome, but there was no continuity with them. Apparently the hiring shortage has caused the facility to draw on an agency to fill in. Those agency personnel cost the facility three times what Signature pays their regular staff, and the agency folks don't seem to be nearly as well trained nor caring as the regular staff. The cleaning crew are terrific people, personable and friendly as well as thorough in keeping the rooms and adjoining bathrooms clean. I had some really interesting conversations with them while they were doing their work. The kitchen put out some very good meals. To be honest, there were a few hiccups where the food was concerned, but the head of the kitchen visited me on a couple of occasions to ask about my food preferences and what suggestions I might have. She went out of her way to pick up some condiments that aren't generally on the food trays, ie. crushed pepper flakes and hot sauce. A couple of items that I really need to mention. The facility physician was practically non-existent during my stay there. He didn't lay eyes on me the entire time I was there. He made all his medical decisions based on the nursing notes; many of the nurses didn't chart things correctly or at all, so it was a hassle getting some of the meds that I needed dispensed properly. For instance, I'm on a daily psyllium supplement and it was regularly missed. I developed an infection and the wound care nurse never bothered to show up at all. That care was left to the floor nurses, and even they needed me to remind them that I had a bandage that needed changed. My biggest complaint was not getting a shower when I was scheduled. There were days when the techs were working short-staffed and just couldn't get around to make sure I received a shower. Some days I was promised, "We'll get you tomorrow," and sure enough, tomorrow came and went with no shower. This happened on multiple occasions. I witnessed agency staff arguing with patients with dementia, treating them more like objects rather than people. I heard them yelling at other patients; granted some of the dementia patients are abusive to the staff, but must be given some slack due to their mental condition. However, a patient getting rude with a staff member is to be expected sometimes, but having the staff yell back at the patient is uncalled for and very unprofessional. I can't say that there was any physical abuse of patients, but I did hear some very unprofessional verbal exchanges going on. I've tried to be honest and fair in this review of Signature HealthCARE of Clarksville. I'm aware of what the pandemic has done to cause staffing shortages. But Signature needs to be aware that word gets around about how little the staff makes, yet they'll spend twice to three times as much for temporary help. If the regular staff were paid what the agency personnel were paid, perhaps Signature's employee absentee rate would go down. Folks would be much happier coming to work, than complaining within earshot of patients (and sometimes complaining to patients themselves) that their payrate is low, yet the agency rated personnel get so much more for doing so much less. I wish I could name all the wonderful staff who went out of their way to make my stay there comfortable and easy, but they know who they are. I would brag on them and praise them for the quality care they were giving me amidst the mediocre care I received from some of their co-workers. So overall, there is much good I can say about Signature, but there are a LOT of things that need improvement.

worst facility ever experienced. The manager does not respond to…read morerepeated requests for weeks to even return the first phone call. Best communication occurs through corporate office which repeatedly tells me that they apologize and don't understand Clarksville facility's business practices.