Had a very positive experience at Star ER. The team was professional, attentive, and made the…read moreentire visit feel smooth from start to finish. Service was efficient, communication was clear, and the staff showed genuine care throughout the process. Definitely appreciate the level of attention and support provided.

ATTENTION ALL PARENTS: If you need emergency care for your…read morechild, seek it elsewhere! Do not enter StarER with your child. StarER was founded and ran by local doctors in Lubbock, and over the years our family has had great experiences with their care, kindness, and treatment. Those days are no more, as this emergency room is now not only not locally owned or ran, but is filled with the most irrational, ego-driven, incompetent caregivers you can imagine. On a recent trip for our eleven year old's injured finger, she (at eleven!) was not treated with kindness or compassion at all and got an inconceivable medical experience. The doctor, Dr. Dale Curtis, proceeded to talk inappropriately to her and over her, threaten us as parents if we didn't conform to his every demand, refuse to help us get to a hospital we, as parents, were comfortable with, refuse to let us even leave, and demand "he'd rather protect himself from a possible lawsuit" than care for what was truly at hand. The nurse watched us, as competent, caring, concerned parents, be ostracized, disrespected in every way, wrongfully threatened with CPS, and unjustly treated from the most immature, unprofessional and belligerent behavior by a young UMC EMT brought in by StarER, but she did not stand up for us or our daughter. NO ONE cared that from the point of arrival and initial start of IV antibiotics the 11 year old patient was improving tremendously...fever down from 102.3 to 99.7, heart rate down to 130s from 150s and significantly less pain along with more movement in the extremity. Doctor wouldn't even look at her improvement when it was mentioned. Nor, would he provide blood work results, when asked multiple times. He had an agenda to punish a little girl's parents for the answers to their questions about vaccines and our choice of watching the injury for a couple days at home before getting treatment. Words of wisdom, you should not be punished for your choices when you seek help. Your child should not be punished by someone in a power-trip position over answers to vaccine questions or the decision as parents to watch an injury until signs of infection show up (at which point we sought immediate care). You should not be subjected to medical punishment for your personal choices when you need an emergency room visit if you are not breaking the law (which we very much were not) and it's evident the child is not in danger in our care. No parent should ever, EVER experience needing help for their child and then wrongfully being threatened with a doctor's demands or CPS as only options. No child should hear or experience a doctor pointing at a mother from across the room exclaiming multiple inappropriate things including "you should do what's in her best interest." Not to mention the repeated, very inappropriate conversations spoken to and over her by a so-called professional. No compassion, no common-sense. Nothing but indignified authority. So, the finale is, we complied with the doctor, nurse and EMT all of which shouldn't have a license to work with children, for the sake of our own child. When we got to "competent care" at a real facility, our daughter was not only treated with kindness (as were we as parents), but, from the minute she was unloaded from their demanded ambulance transfer to the time we got in our own vehicle to go home was less than an hour!! Their threats, scare tactics and demands were not in any way in her best interest, nor medically based. With no additional IV antibiotics and oral ones started, she had no fever the next morning, had movement and no pain in her finger, and heart rate was never a concern because competent doctors and nurses know a slightly elevated heart rate and low-grade fever is the body's way of continuing to fight the infection the antibiotics are helping with. (The "dumb" mom tried to express that to Dr. Curtis, but he and his pride-filled arrogance (and bragged on medical license) cared more about punishing parents.) The second opinion didn't threaten surgery or loss of finger like Dr. Curtis, they saw the improvement from infection. They were very right; not him and his immature, unprofessional decisions and (literal) finger-pointing; punishment/money-driven tactics.. Turns out the infection couldn't cause the "worst-case-scenarios" Dr Curtis and his nurse asserted because it wasn't even in correct tendon to cause those issues. The finger was FULLY healed in 3 days including follow-ups with qualified professionals (that included compassion in their care.) These people have no business caring for anyone, especially kids. Parents, no one deserves what we went through. No one. Please don't enter these doors with your child. There are kind medical personnel out there, with medical knowledge. We finally found them at a complete different hospital. Please beware! The agenda, whether punishment, arrogance, or incompetent care is unacceptable on every level. (cont. in pics)

I went in on Friday because of a sore throat, what I suspected to be strep. The nurse did a rapid…read morestrep test, which came back negative. The doctor then came in, told me I had tonsillitis, gave me a steroid shot, and prescribed antibiotics. He neglected to go through symptoms with me and spent less than 5 min in the room with me. I trusted what I was told and took the antibiotics as prescribed. 4 days went by and my symptoms had only gotten worse, I could barely talk and the pain was so severe I was unable to even drink. I went back in on Monday, and after the nurse was looking at what I was prescribed and diagnosed on Friday, she was surprised and told me that it wouldn't have helped me get better. The doctor, different from my prior appointment, came into the room and analyzed every symptom I had complaints about and went through everything very thoroughly with me. Despite how busy the clinic was, she ensured to give me the proper care and time needed to help me get better. Due to the unfortunate circumstances I dealt with from my first appointment at West Wind Primary Health Center, I missed 5 days of work and was in severe pain that could have been prevented. Despite my negative experience with my first time there, as a whole, the clinic staff was top notch and very helpful.

I'm not sure how to frame this review, but I will do my best to give the employees at this hospital…read morethe benefit of the doubt during this difficult time. I am a veteran who has no other option than a civilian emergency room just like so many others right now. I arrived at 4:30pm to be seen for kidney stones. I developed chronic kidney stone syndrome while on my first tour in 2008 to Iraq and have since passed roughly 65-70 stones since then. Not All of them leave me debilitated, but this one.. This one has had me bawling and writhing on the floor in excruciating pain. Now, I have no idea what covid fear has done to the mass populace, but I stand firm that my immune health will be fine throughout.. I was triaged and registered, then told it would be a 3 hour wait. After an hour and a half of waiting, I get up and check my place in line and am told it is now a 5 hour wait. For anyone who has passed a stone (dudes, I'm talking to you) you Know it is the most excruciating pain a male can go through, comparable to birth. After dropping to the floor from dizziness, the security guard asked if I needed a wheelchair, which I took him up on. This was just prior to being told the wait time had jumped 2 hours. After about 2 minutes of deliberation, I called my wife to come pick me up so I wasnt basking in sick people's germs for even longer than I was originally told. I hobbled into the back to have them remove the IV and was asked to sign the "you're leaving against doctors advice" form. That was laughable. No doctor had seen me, no one had advised me. No one did shit except make me feel awkward for inquiring about my place in line. Based on the looks I received, it's my guess that my tattoos (zero gang affiliated ink btw) had something to do with it. It definitely wasnt my demeanor, my Please and Thank you's were in all the right places. As I'm having my IV removed, I state how sad it is that vets are given such second rate treatment at Every hospital, not just this one. I hobble out to the front where my wife had dropped me off and I collapse before reaching the curb, writhing in pain. I crawl to the curb with Zero "hey man, are you ok" from the staff. For about 7 minutes I laid on the ground, unable to get comfortable as my stone/s descended further and further. The car ride home was intense for my flanks, and once home I drop to the floor just shy of my bed and really let the waterworks out. It is now 8pm, and I would have had another hour and a half to go had I stayed. Like so many VA hospitals, this seems like the type that will let you die in the waiting room before receiving care. In conclusion, if you have Real pain or Real sickness/illness, don't put your faith in UMC. They almost certainly will leave you worse for wear. Thank God I wasnt actually stabbed, even though my guts are being torn apart right now, I probably would have bled out. That is the fairest review I could muster. Lesson learned.

Every time I come here, I'm so impressed. I've been to just about every clinic in Lubbock, and this…read moreone is the best. Great doctors, quick to get me in, listens to my concerns. Best urgent care clinic!

They'll change the bill on you. Paid the $130 cash visit price which front desk said would be total…read moreunless additional services were rendered. Had intake lady take vitals then a 3 minute chat with an NP that basically just said can't help here need to talk to primary care provider. Rip off already but then followed a bill for "new balance" of $30 following week. I'd go covenant last I went was cheaper and no surprise additional billing.

I'm writing regarding our experience with the hospital itself, not the ER…read more In late August, a family member was involved in a horrific car accident which claimed the life of another family member. The surviving relative was airlifted to the UMC Trauma Center with multiple broken bones, lacerations, contusions, a subdural hematoma and other injuries. I spent almost the entire time at the hospital while this person was in intensive care and then sent to the regular rooms. Our experience was extremely positive. The nurses were, without exception, accommodating, caring, positive, encouraging and attentive. The cleaning staff, meal services staff and other supporting staff were equally great. The social worker assigned to our case was compassionate and helpful and made sure our transition to inpatient physical therapy was as smooth as possible. They did a great job and these are the times when it matters most.

The ER wait time here is despicable (waited over 10 hours) watched multiple others get a room from…read morelobby. While my bf is in pain from a car accident that resulted in being transported via ambulance.

We use this as our preferred urgent care. We've seen Amy Brown as well as Dr. Garrett, and received…read moreexcellent care each time. The nurses have always been very patient with our 3 year old. The front desk crew is pleasant and efficient.

I visited the Urgent Care with symptoms of strep. I tested negative for strep, but expressed I had…read moreall of the symptoms. The nurse practitioner, Amy Brown, was extremely rude. She hardly looked at me, and only checked my throat (after I told her my ears were full of fluid and I have a bad cough). She did not listen to my chest or look in my ears. She told me I was fine and sent me home. After getting significantly worse for two weeks (because again, she assured me nothing was wrong), I did indeed have strep. In the past, Grace Clinic prescribed my antibiotics to treat strep even though my test was negative. She was overall very rude and condescending, and was not willing to listen to my concerns. This was my second bad experience with Amy, I would recommend not seeing her. She rotates between this location and the location on 19th near Market Street.

Came to this center after being referred by a specialist I am seeing. Needed a CT scan to…read moredetermine cause of persistent back pain. It showed what was going on at that site in my back and my specialist's people will be able to help me appropriately manage that issue. Very satisfied with everyone I dealt with today! Caring, friendly, and competent!

Customers be warned: this is NOT an urgent care facility! You WILL be charged outrageously here…read more I went here on a Saturday in December and only because the UMC down the street was not open anymore on Saturdays. I had two tests, one positive for the flu, and a chest x-ray by request. The charges were $600 for the testing, $1,000 for the x-ray, and $3,000 for an arbitrary and vague "emergency room" charge. I observed front desk staff tell another patient who asked for an estimate that "by law" they cannot disclose the cost of their medical services prior to treatment. This is incredibly shady, and Covenant is skirting the law very sneakily with these kinds of "emergency centers". The only reason I can justify even two stars is due to the relative quality of service. This is an Emergency Room and is run as such, just without all the bulk and excess of an actual hospital. I was treated generally well by everyone, though I did have a fair wait once I got into the room. Unless you really think you're at risk of death from your injuries, do NOT come here. Upper respiratory stuff, minor cuts, etc. I would implore you to find an actual urgent care facility in town.

Such a kind, caring & urgent medical center. The staff was so helpful and was able to help get my…read morehusband stitches in a timely manner. We didn't have insurance and the Covenant urgent care are turned us away. Their staff didn't, they acted fast because they genuinely care for the wellbeing of their patients or visitors. Dr. Tiemann is an amazing doctor with great bedside manner. Definitely recommend this clinic. It was even affordable considering everything we had done. Thank you for the quality care.

I visited this clinic after needing labs and will not be going back. The np I saw had refused to…read moregive me labs without me coming back despite me telling her I'm unavailable in the upcoming weeks. She proceeded to tell me that because regal park is a small independent clinic, their process is longer than umc or covenant and there's no way I can get my labs emailed or sent home. Basically she was ready to withhold them unless I went back to see her and established care with the clinic. Yikes! I later found out that their labs are available to see through an app... Oh and my labs were not processed to be done as I sat there for 40 minutes in the waiting room. An hour visit at another clinic took 3+ here! Would not recommend.

I've probably been this clinics most problematic patient lol, they've gone above and beyond for…read moreeverything I've had issues with. From strep, to flu, Covid and even regular checkups. I love the nurses, the nurse practitioners and Dr Long especially. Good people and good experiences. Even through the crud, these folks have come through. I would recommend to anyone to come by here and get checked out!

Absolutely the WORST office staff Having been on hold for…read moreover 30 minutes, I DROVE from my home to find all 3 front office employees dicking around as I walked into the lobby STILL ON HOLD Not so much as one word of apology They are rude They are ignorant They have NO redeeming values

Allen the Physician Assistant was so kind , He took an…read moreimpacted object out of my ear. Thank you Allen You are awesome

Very friendly and the care was good! Took me a while to be called back, but once I was I was taken…read moregood care of.