Where do I begin? First off, they are thieves, and they will rob you blind. I made an appointment with Jacqueline to touch up my roots, and nothing more. She said to me, that my hair needed to be highlighted. It already was highlighted. I should've got up and walked away. First off, she is not highly skilled. Two, they stole money from me and did not perform the services needed. I will document with pictures down below. I was highly a nice job until I got home that afternoon. The salon is old, poor lighting, chairs without bars, so your legs are left hanging, not clean, shampoo bar that is old from the 70s. I should've left. She kept tugging on my hair. Her skill level is zero. As for the owner, when I reached out to her, she told me that services are not free. That will be in pictures below. When I got home, I realized that every highlight that I had was gone, I had black gunk under my neck, my hair was 10 different colors. I just went in. Do you have toning on my roots. This should not be a difficult house. They charged me $218.00. That's right folks, I have the receipt to prove it. All the charges were custom. I didn't even know what to say. When I got home, I rinsed everything off underneath my neck area. I blew out my hair properly as she did not see that either. She said she cut my hair, that did not happen either. I do not know any salon in Charlotte that we charge $218.00 for color and a cut. I will be placing a complaint with the Better Business Bureau and with the police department. It was highway robbery. When I reached out this morning, I sent pictures only to realize, that the owner was in the Bahamas with her boyfriend, and the hairstylist who damage my hair was sending me texts back. This after the receptionist told me that she was not in until Monday. My hair was green, white, red, and black. I did reach out to American Express and explained what had happened. Salons always have set prices. She made up all these custom prices, and they even charge a service fee. It is literally insane how crooked and mismanaged by the owner Amber. She was unwilling to meet with me, correct what was done, and even though I sent twelve pictures, the staff had the audacity to pretend they were her. Jacqueline said to me that she gets commission. I even gave her an opportunity to be honest. She blew out my hair, and at that point she should've known the damage she did, and that the color and the bleach use did not produce what I asked her for. Again, I came in for roots. To know a salon is charging $218 for color and a cut, Should be close down and you should fire your employees. There is an old saying, while the cat is the way the hens will play. Amber, I hope that you see this and see the words of your employees. They abuse their position and they abuse somebody who is disabled. You stole money from me and that is not OK. My hair was so bad, I had to go to another shop. She use so much bleach on my hair and she damage my hair. I have demarcation lines all over my scalp. The back of my hair was black. My advice to you, is return the money. To tell a customer, that you will not be offering a correction service, offering to meet with me, and to see the damage she did, and have three of your employees sending me horrible messages, and not excepting responsibility, is quite disgusting. I will be sending all those messages to American Express. I spent $300 today correcting what your Jackelyn did. She destroy my hair!!!! read more
