Overall, great staff and a nice property with a convenient location.
The Best:
-- Friendly, helpful staff, from the front desk, to the bar/restaurant, to the housekeeping staff. All quick to help, knowledgeable, and warm. Always quick to look up information (opening hours, tram routes, etc.)
-- Nice property, modern in design but comfortable, and well maintained.
-- Mix of amenities just right for leisure travel (snack shop well stocked with things to make a light meal; bar/restaurant with good food and drink choices; enough travel brochures and advice to not be overwhelming; small refrigerator in room; etc.)
-- Location. Across from the Mall that contains everything: grocery store, department store, stationery store, pharmacy, cafés, AND metro/tram line connections. Just a few minutes to anywhere.
-- Public transportation tickets available at the front desk. Perfect!
-- Fast Wi-Fi. That was wonderful.
The Rest:
-- Snack shop ice cream had lots of ice cream, but only one flavor. And I soooo wanted chocolate!
-- Housekeeping was super, but didn't always refill used items every day. One day, they missed replacing the shampoo/body wash (I had enough left from the previous day, so it wasn't an issue other than I noticed.) The laundry bag I used wasn't replaced the entire stay. Again, I didn't need it, but it was noticed.
-- The tourist advice was largely limited to the mass market industrial guided walks on offer. It was clear to me the hotel gets a cut, so alternate tours weren't on offer. I'd suggest a variety: An all inclusive mass production tour (as currently offered), and something more intimate (such as Prague Behind the Scenes -- I took both tours, and for my tastes the Prague Behind the Scenes was far better.)
-- Restaurant food was sub-par and expensive. The steak was under seasoned and tough (despite it being a normally tender cut of beef), and the sauce was gelatinous. The 3-scoop ice cream was good, especially the strawberry gelato. But when I ordered it next time, expecting strawberry gelato, I got strawberry ice cream. My expectations of a refreshing gelato were dashed. (Notice the ice cream theme in my review?)
-- As with most hotels, the in-hotel laundry costs are sky high. There's a shop in the mall across the street, but they are also expensive and won't do socks and undergarments. Go to the laundry at the corner of Korruní and Čáslavská to pay a reasonable price.
In summary: For leisure travel, this is a great hotel. Depending on your business travel style, this could be a great place. (I prefer more services when traveling for business, as time is usually more precious: room service, concierge, etc.). read more