My experience here was good, very good…read more Albeit, during lockdown, I was disheartened to learn the pool and fitness center were closed completely without advance notice. I feel this should have been indicated to me during booking. However, during my short stay of two nights, I was treated extremely well by the wonderful concierge, Amanda. She was delightful to speak with and made my stay with my young daughter a delight. She is full of exuberance and clearly loves her job. It should be noted that the property does not offer stairwell access within the accommodated areas. That is, there is no stair access up to your room from the lobby, rather, only a staircase to leave without re-entry. This made the stay a little arduous with a child that refuses to travel in elevators.

Poor attitude at the front desk. Pool closed, no advance notice, no compensation. Pool is why we…read morechose this hotel. No gym access. No breakfast bar access. Filthy remote control and 20 year old cheap TV. Refridgerator not working. Shat coffee. Shower was good. Bed was good. Overpriced. Leaving was the best part.

We were on route to PEC, and we stopped by for a quick lunch at The Bistro in the lobby. It was the…read moreBEST Turkey Avocado BLT I've ever had, and it came with a side of crispy fries. All the ingredients were fresh and I enjoyed every bite! The staff was friendly and courteous, and there are plentiful space to relax and dine-in. Highly recommend coming here during your next road trip to the East!

I stayed there in January I was pleasently suprized the Hotel has been completely redone…read more Very friendly staff,room was very clean found it nice there was a starbucks coffee in the building. The food I have was amazing they have a great chef working on the property! I recomend anyone to go stay here one of my best stay's in a long time thanks to there staff!

This Best Western on the surface looks like most other Best Western Hotels but it has some quirks…read more In fact, I think whoever designed the rooms or approved the design is a kindred spirit with my dad. Everything was functional and "it worked" but things were a little bit strange. So at first we could not find the fridge. The most logical place for the fridge would be under the microwave, in the space under the counter that looks like it would accommodate a fridge. Since the coffee maker was next to the microwave, it just made sense that all food related equipment would be in this nook, right? Well, we finally found the fridge, it was in the closet!!! And the light switch to the light right at the entrance, where do you think that was? Also in the closet! You had to open the closet to find the light switch! Perfectly logical, right? Lol. And the little extra security latch thing, you had to slide open the closet door and keep it open to swing the security latch all the way open, otherwise it hits the closet door. And the light switch for the main part of the room is all the way at the back of the room. So if you didn't know to look in the closet to find the light switch at the entrance, you had to fumble your way in the dark to the back of the room to turn on the lights! We were in 105. Maybe it's just this room that's weird (?!?). However, I should note that when we were checking out, the front desk staff noticed the room we were staying in and she said it's her favourite room in the hotel. Not sure if she says that to everyone, or if the other rooms are even stranger, haha. Anyway, my dad would have been like, everything works, what's the problem? Lol. I am more forgiving of such strangeness, given my upbringing, but my husband thought it was pretty ghetto, haha. Breakfast was also funny. So we were traveling during the time of Covid (not our preferred time to travel, but we were coming home from an interment and wanted to break up our drive), so I was happy that everything was pre-packaged and to-go, but we stayed at another Best Western during our trip and they had hot wrapped breakfast sandwiches (bacon, egg and cheese in an English muffin), and other pre-packaged food. This place had vegetarian omelets that were cold (and although they did not appear frozen, they were rock hard, lol). They were put in individual Ziploc-type bags. We had to heat them up in the microwave in our room. I got a "danish" which was in the same type of bag, but not a single serving, it looked like it was a huge loaf that was manually cut into pieces. And it was more like a coffee cake than a danish. I did get an individually packaged (by the manufacturer) yogurt and apple sauce, and also a juice box. They had bread and bagels, which I passed on, also cottage cheese and whole fresh fruit. Breakfast was not as bad as at the Microtel that I stayed at once in Texas (that place takes the cake for the absolute worst breakfast - think stale pastries and expired juice - and it was over a decade ago, so during normal times, and the fact that I still remember it, says a lot), so I guess I shouldn't complain? Lolz. The hotel is also right by Highway 401. It's functional and serves its purpose as a place to stay. It's not glamourous nor cool. There's free parking. We paid around $130 a night. My husband was not impressed with this place. I thought it was satisfactory ;)

We have been coming for a year on and off as a family or me and my spouse. Staff is so friendly and…read morekind. Clean rooms, breakfast is great. Clean environment

When I arrived at around 9 p.m. there was no one at the front desk, though there was a sign saying…read morethey had stepped out and would be back in a moment. I only had to wait about five minutes and was greeted by a very friendly and efficient staff member. She let me know that instead of parking on the street I should park in the back parking lot for hotel guests and could access my room from there. I was worried that I'd be lugging my stuff up the stairs since most places with back exits don't have elevators. I was very pleasantly surprised to find they did have one! This place has clearly been recently renovated - the décor is modern and actually quite nice for an inexpensive hotel. It looks like they are still renovating as I noticed work being done on the main floor (the carpet was being torn up). My room (a standard queen) had two beds, a small closet, big workstation and a nice bathroom. I appreciated the microwave and fridge! While the room layout was very basic, the renovations really make it more desirable than many other chain hotels I've stayed in. Marble countertops and desk, dark wood accent panels and nice flooring and fixtures make this a comfortable place to spend the night. They also offer a complimentary breakfast, which is a nice plus! Waffles? Yes please! The one thing I noticed more than anything? The absolutely SPOTLESSNESS of my room! Seriously, I don't think I've ever stayed in a hotel this clean before. Downside? The walls are super thin so I could hear my neighbour showering and any time a door closed.

All of Toronto was booked because of a conference, so I had to drive out to Oshawa due to an…read moreunplanned overnight stay. So, to be fair, I was desperate and just happy to find any room at all. That is, until I pulled up to the hotel. I was a little freaked out about the neighbourhood it's in because of the assortment of "unique characters" on the drive up from the highway. But that feeling of unease turned into a great big NOPE when I drove up in front of the entrance. The street seemed like a favourite place of junkies and hookers and there was no way I felt safe leaving my car in their back-street parking lot. It took about 30 minutes of calls and I had to pay another $150 to find another place to stay (a brand new Holiday Inn Express just a few blocks away, with underground parking, and pristine rooms), but it was totally worth it. Stay away from this place if you can!

Exceptional Stay Thanks to Vik and His Teame recently needed assistance with a reservation during a…read morestressful, last-minute booking situation, and once again the Quality Suites Whitby delivered above and beyond. Our family of four has stayed here many times -- it's an affordable favorite -- and even during renovations, the hotel has continued to provide a consistently solid and comfortable stay. Special recognition goes to Vik Verma, the current General Manager, and his staff for their outstanding service and professionalism. Through my work, I'm closely connected to the hospitality industry, so I see firsthand how important it is for brands like Choice Hotels to hear when their teams are doing excellent work at the ground level. This is one of those times. Vik and his team truly deserve to be recognized for the exceptional service they provide. We are looking forward to our upcoming return and stay!

Just finished our stay at the quality suites hotel and just wanted to let you know how brutal it…read morewas. The entire hotel smelled like wet dog. the entire hotel including our room was AT LEAST 30 degrees celsius. The AC was non existent. The front desk took over 15 minutes to answer the phone when calling from our room. They couldn't provide a wifi password. Or a fan. Or a reason why the hotel was actually the Saharan Desert. The carpets were wet. The room was "cleaned" once on our 3 day stay (after we begged and pleaded with the front desk). And I say "cleaned" because all the dirty laundry was just thrown into our rooms closet. Just to further stress the impact and embarrassment of recommending our friends and family to book there during our stay as well, because it was our wedding day. I don't know how you expect to repair this extremely poor experience, but I can tell you that a lot of my family & friends are extremely dissatisfied.

We will never be back. We stayed here for a Saturday night…read more There was a kids hockey team staying with all their parents. They had a hall way party untill 3 am We called the desk 3 times and nothing was done. So I guess go here if you want to party in the halls all night during a pandemic and not actually sleep or let anyone else sleep.

A decent motel that has clean, albeit basic rooms. There's a reasonable sized salt pool, that is…read moregood for relaxing in, and doesn't have the nasty bleach smell many other pools do. Alongside is a hot tub that can sit 6 easily, and 8 at a push. A buffet breakfast is served each morning with a mix of pancakes, waffles, bacon and sausage, toast, bagels, cereals etc. It's conveniently located not far from the 401, and there are many shops and entertainment facilities a short drive away.

I strongly urge anyone considering this hotel to look elsewhere. My experience at Homewood Suites…read moreby Hilton Ajax was not only disappointing but also deeply unprofessional. After checking out, I was falsely accused of damaging a mirror in the room and charged $200 without any written/photo evidence, or opportunity to dispute the claim. There was no room inspection at check-in or checkout, and no proof was provided to show when or how the damage supposedly occurred other than the housekeeping crews word that they had checked the rooms prior to our arrival. When I reached out for answers, the front desk manager, Ally, was evasive and unable to provide any documentation or a clear explanation for the charge. Ally admitted that they have no written policy regarding incidentals or damage charges despite being part of the Hilton franchise. There is no transparency, no standard process, and no accountability. Since this location does not provide you any written documentation for signature upon arrival, once you press the green button on the keypad, you're at the whim of the management of this location. That said, the rest of the staff of the hotel was accommodating and respectful.

Stayed here for my weeding a few months ago. We booked online and it was a pretty standard and easy…read moreprocess. They don't do blocks but they give you a code for 10% off for wedding groups. Check in was easy and smooth. Rooms were clean and pretty spacious. We got the king studio, which has a kitchenette, sofa bed and dining table. The bed was decently comfortable. A big thing for us was that it wasn't noisy at night with people outside or neighbouring rooms, so we were able to get a good night's sleep. It's also right by the highway and has lots of parking. It's a kind of secluded area so it felt safe as well. There aren't too many options for places to stay in the area. We chose this one because it seemed to be the best overall with the reviews and price. Recommend if you're in the area and need somewhere to stay!

If I could give less than one star I would. Everything was absolutely horrendous. The person at the…read morereservations desk was so rude and dismissive. The wheelchair access button wasn't working and I asked what would happen if someone in a wheelchair needed to get it and she commented "well, they would have to figure it out". After a rickety ride to the second floor on the elevator. We arrived to a room that was BOILING HOT. The room's temperature was set to a number higher than the temperature outside. After we sanitized the space we realized that : - there were used washrags thrown over the top of the shower - the garbage bin was full - the refrigerator was filthy (absolutely thick with dirt and build up) - the bathtub was stained We wheeled our suitcases right back out. Absolutely revolting. Do not waste your time with this place.

Do not stay here!!! First. I booked & paid through Expedia…read more The front desk issued me a key. I went in the room & the phone was ringing. It was the front desk telling me"the virtual code from Expedia isn't working " I told her that I paid & can show her my receipt. She wanted me to pay her directly for 2 nights. I already paid for. I told her. No! That is between you & Expedia! Besides that shit show 1- smelled like smoke 2- can not control the temperature 3- the TV was all static!!! No HD channels 4- cigarette stains all over the bathroom It was the most smelly & disgusting hotel stay ever BTW. I did not stay there (which I paid) the 2nd night!!!!

Definitely not the "best" western i have been to. We were called to to be told the elevator was…read moredown but failed to mention the pool was closed which is why we booked there(they didn't mention it at booking either). Mold/dirt in shower, room door on inside looks like someone tried to put and axe through it, garbage from previous people on floor, sheets had stains, curtains do not close completely which on bottom floor is essential, and you can see dirty handprints on them, dead ants by air conditioner, little breakfast choices and the ham tasted sour. Definitely a disappointing vacation. Amey

It was decent. Shower was absolutely terrible and dirty, carpet wad filthy. Staff & breakfast was…read moregood