I stay in a lot if Courtyards and each is only as good as its staff. The folks here were top notch. Warm, welcoming, and professional. I would stay again. Location is excellent, easy access, and good restaurants just out the door if you don't feel like venturing out. Only complaint is not the fault if the location, but the guest room furniture is torture. It is common to this generation of Courtyard, but until these are updated i will continue to complain. read more

Second time staying at the Courtyard - this time they had remodeled the fourth floor. It was nice the first time - but the second time they finally got the final touches. 1) they added extra outlets, everywhere! All the lamps had outlets on them! It was great. Both my parents have CPAP to wear at night so we need as many outlets we can get! It was nice not to run out. 2) In a family of 4 it was really nice having more mirrors OUTSIDE the bathroom! It was so nice having the extra mirrors to get ready in the morning while the bathroom was occupied. 3) As always it's always been a smoke free environment - which we are so thankful for. 4) And they staff has always been kind and gracious. read more

Pros: Great value, clean & modern rooms, very comfortable bed, free & ample parking, next to freeway, free wifi, variety of places to eat nearby, Starbucks onsite, 20 mins from Disneyland, quick service, refrigerators in rooms. Would definitely stay here again even though it's 20 mins to Disneyland compared to dingy/old Disney good neighbor hotels. Cons: Sofa bed didn't have linens, no extra pillows, no lotion (was told they were running low) read more

10/22/20 - The room was very nice, clean and quiet and the people at the front desk were very nice; however, the restaurant there was closed because of Covid and they do not clean the rooms except when you leave. You have to call the front desk for additional towels. There was a nice desk and chair in the room. The price was good and there was free parking. The couch in the room was the most uncomfortable we have ever seen. It was kind of round and the back was very low. We tried to pile up pillows at the back so we could sit to watch TV but even that was not comfortable. (You can check out photos on their ad.) read more

I was in the 3rd floor of this hotel with my family and the restrooms are discussing. If anybody who cares about good service and clean restrooms DO NOT COME HERE. They didn't even bother to hide the hairs of the baths and not even fixing the towels. The service is very bad. I asked for a lady for an extra laundry and she never brought it. It was just a terrible terrible experience. read more

This hotel was very nice. Stayed here for one night while attending a wedding. The rooms were nice and the bed was comfortable. They need to replace the furniture/desk area. It's all cracked and drawers are hard to open. But the bathroom was clean and the rest of the decor was very modern. I saw somewhere that they have a 24 hour Starbucks but when I went through the lobby at 2pm it was closed. Parking is free and staff was friendly. I would stay here again if I ever needed to attend a wedding or function nearby. read more

My family and I were for a big wedding. We were hanging out in the lobby/lounge and all of us had just arrived to attend the wedding. We were excited to see each other because we came from all over the world and it's very rare for us to be together. My family and I were greeting and talking to each other in the lobby. However, our experience was marred by the Night Auditor, Nestor. He rudely yelled at us from behind the front desk to ask us to quiet down. He said other customers were complaining we were too loud, but the manner in which he spoke to us was unprofessional and arrogant. In addition, he was not properly representing the company because he did not have his badge/name tag on. Although our experience with Nestor was awful, the rest of the staff was very kind, helpful, and professional. The rooms were very clean and there was lots of parking. We will definitely return, but hope not to see Nestor again. read more

Just checked out and needed to leave short notice. Hotel was very accommodating. Hotel is super clean and updated. Rooms are great. Check in/out is the fastest we've ever experienced read more

Best hotel staff ever! Excellent service from check-in to check-out. Our rooms smell fresh and crisp clean. Tim at the front desk was very helpful accommodating our requests making the last day of kids spring break so much more fun! The kids enjoyed the pool so much, they don't want to go home! We will surely come back! Highly recommended! read more

This hotel is not bad just the things around the hotel like the freeway view and the lack of trees and greenery around. Some of the rooms on the bottom floor smelt like mildew had to change rooms. They moved me upstairs to another room and when settling in started hearing a rumbling noise and had to move rooms again. After all the moves finally got a decent room. read more

I stayed at this hotel for 2 days for a wedding. at first i wasn't sure because it just seemed it was there for convenience and not for vacation pleasure. But i have to admit that this hotel was better than expected. i gave it 4 because it doesn't have room service, but it has free wifi, huge tvs, and great service. The people at the front desk were exceptionally nice and i love great customer service. read more

This experience was "meh". The pillows are way too soft and incredibly uncomfortable, and that isn't just a matter of personal preference as my husband, mom, and younger brother all agreed. I got a caramel macchiato from the in-house Starbucks one morning and it was less than stellar; for coffee it's worth the walk across the parking lot to the actual Starbucks. The pros to this location is that there are lots of awesome food options nearby and it's close to retail locations as well. Not a terrible experience but I wasn't wowed. read more

This is actually the best hotel I've ever stayed in so far. Room was clean, staff was really friendly and helpful! I do highly recommend staying here! Front desk people are awesome! read more

I loved this hotel! It was so nice and incredibly clean. The people at the front desk were so nice and understanding. We had a problem with our card and payment but they let us stay the night and pay the next day. They didn't make us feel bad about it or anything. We had clean towels and sheets every night. The bed was so comfortable and the tv in the room was big. You can sit in the lobby and watch tv on the couches which are so comfy. It's in a great environment, lots of places to eat and shop around. The beaches we went to were only a 30-40 minute drive. Free parking everywhere along with free wifi that actually worked at high speed. The pool is open late. The only problem we had with this hotel was the water temperature in the shower, there was only warm/hot water. Other than that, I definitely recommend this hotel!!! read more

great room, and below $100, inside looks very good and once again room was/is perfect.....; great design and very spacious!!!! room has big sofa and large TV read more

Courtyard by Marriott Foothill Ranch Irvine East/Lake Forest - from outside - Hotels Near Me - Foothill Ranch, California

Changed rooms three times 1st room found a pill a double A battery and a pubic hair... second room found a French fry shard of glass a quarter and fingernail clippings in the third and final room we found a dirty sock and decided that this was probably as clean as it was going to get luckily my three yo son doesn't put pills in his mouth. The night shift gal at the desk I believe her name was Alison was super helpful and assisted us with a room change. We promised our three yo a swim in the pool went to the spa to relax and it was off and Cold also not kept in balance. After our terrible stay the solution was to comp our two Pepsi drinks and an ice cream... worst Marriott stay ever... I've even stayed in Dubai and Bahrain read more

Their ice machine was broken, and many doors down. The noise came through our AC vents and was so loud that none of us could sleep the entire night. We politely informed the front desk of the issue and asked to move rooms, to which they replied that they were all booked. This being while the parking lot was about half full. Terrible customer service. Will never come back. read more

Don't EVER stay here. Stolen property of of wallet. After we checked out we realized that our niece left her wallet in her room. We called the hotel, granted 24 hours after we left since that is when we found out, and they said that housekeeping found it and it was in the safety deposit box at the hotel. Upon showing up to claim the wallet we found out that gift cards were stolen and all the cash in the wallet was gone! In the process of filing a police report. Totally classless - they need to replace the entire housekeeping staff unless the culprit in this case steps up to be held accountable. read more

This hotel is one of the best hotels I've ever been at! Great staff, very helpful. Awesome manager. Chris (Kris) was super helpful and Jericho is really cool and awesome!!! Me and my parents are very excited for their service! The room is really good. Decently will come back again :) read more

My first inclination was to give this location a 1 star review based on my experience with one particular employee. After checking in, I was told that the previous night was booked so it might be awhile before I could check in. Since it was morning when I got there, I understood and was told I would be put on a list of those waiting for rooms. I did this at approx 8am. Two fellow travelers checked in a couple hours later than me. When they got there rooms first, I asked the front desk why that was the case. She (wish I got her name) told me that when I booked my room, a room is assigned and that particular room was not ready which was contrary to being put on a waiting list. The straw that broke the camel's back was when a third traveler in our party, who only booked their room when they got there that day was given their room before me. I asked to speak to a manager (Cailin Cooksy) who apologized for the misinformation, listened to my complaint and revolved it to my satisfaction. That alone did not change my mind completely, but the incredible service provided by Sarah did the trick. She was the only one working later that day/into the night and not only was she's friendly and polite, she went above and beyond to provide us great service. Marriott needs more employees like Sarah. She made the remainder of our stay memorable in a positive way which is why they are receiving this 4 star rating. read more

I really enjoyed my stay here. The employees here are friendly and accommodating. However, there is one that stands out, Sarah. Sarah makes the magic happen. When I arrived at the Marriott it was late;I was tried, cold and cranky... and did I mention that we did not have a reservation. My child was sleep in the car, and we were at our witts end for the day. I think that if anything else would have went wrong I would have lost it. I walked in and was immediately greeted by Sarah who was able to read the stress in my face and body language. Her kindness and understanding completely disarmed me. Sarah worked her magic and accommodated my families needs. The rooms were clean and very comfortable. The bed, omg, was so comfortable. It was the best sleep ever. I will definitely stay here again. read more

Pretty decent room. Big, clean, spacious, two queen size beds with lots of room for starfishing while my bf sits on the other bed and browses reddit. read more

My husband and I stayed here this weekend. We will for sure be back. The front desk staff was SO NICE! The price was totally affordable. The room was clean and the beds were comfy. The TVs were huge and had good channels. My favorite part of this hotel was the free in-room wifi. It was fast and worked great. Just like another reviewer, I gave it 4 stars because of no room service. Also, the breakfast is 12.95 per person, which is pretty expensive for what was offered. We went to the Starbucks and bagel shop in the same parking lot and spent half that. Overall, our experience at this hotel was awesome and we'll be back for sure!! read more

From the moment we arrived, we were treated like family at this beautifully renovated Courtyard. At the Front Desk, Robb and Carlos did everything to make us feel welcome and provided us with all needed to make a visit to our 90 yr old mother who lives in the area perfect. And with Erik attending to our breakfast needs, the days were off to a great beginning! Thank you all for such an enjoyable visit. read more

I would give this location a 5 but for a few reasons. On the plus side, we had terrific service from the front desk. Our son's wedding was nearby and we booked 4 rooms. The gentleman at the front desk was very helpful in sorting out the room assignments. On the negative side, there's a lot of motors running, and the low noise and vibration are noticeable at night. We'd stay again. read more

This hotel has given me such a great price for a night, I wanted to say that "Aaron" at the front desk was unbelievably awesome!! He was very polite and professional, set me up with rewards so I can start earning points with Courtyard. Just so wonderful I'll definitely be staying here for now on! If you'd like the best customer service definitely come to the Courtyard. read more

Nice new hotel. We had a problem with our first room, they moved us without a problem. We had a large party, 15 of us or so with lots of kids. They were extremely accommodating. This is definitely where we will be staying when we come to town. Tracy, thank you for all the help wrangling our kids! read more

Tim checked me into my room and was very very friendly and upbeat. His positive attitude and the clean hotel makes me want to go back again. What a great experience and Tim helped with that. Tim at the front desk is an example of someone who is a great employee. 5 stars! read more

Courtyard by Marriott Foothill Ranch Irvine East/Lake Forest - Great times here . Ditch - Hotels Near Me - Foothill Ranch, California

There is a horrible stinch in the rooms. Have asked to move once already and the 2nd room is not any better. It smells like a nursing home and the decor might as well have come from there too. This place is disgusting. read more

For the excellent price, this place was a+. Clean, organized, Starbucks in the lobby. Loved it.

We've stayed at this hotel several times on 2014. We stayed here again for three nights beginning last Friday. We had the unfortunate experience of being waited by the reception clerk, Cailin, who provided us with the worst customer service. We reserved these three days a few weeks prior with my husband's credit card, and with no discretion whatsoever, Cailin loudly and repeatedly told us our "CARD IS DENIED!" I provided her with my credit card which is fine, but she rudely repeated out loud for the entire reception area to hear that "YOUR CARD WAS DENIED. IT WAS DENIED! IT WAS DENIED!..." I embarrassingly asked her to please keep her voice down, as it was alarming my husband and others who were at the reception area. She ignored me and again loudly and rudely said "YOUR MASTERCARD WAS DENIED!" I instructed her to please run my card again (which she never did to begin with), and she finally said "Oh, okay. It went through." I asked her if she was new to the Marriott staff because we had not recognized her from our previous stays at this hotel. Cailin said she had worked with Marriott for the past four years, but she was "at the back." We only wished she had remained in the back during our check instead of waiting on us. She was absolutely RUDE!!!!! Although she stated that she picked out a room that would meet our requirements, we had to contact the front desk because she completely got our requests all wrong - not only was she rude, but she also lied about meeting our preferential room requests. We were finally assisted by Alex, who was quick and accurate to meet our needs. He even sent someone to bring up our alternate keys so that we would not have to come back down to the front desk. We'd like to also extend our praises to Tracy at the Bistro, as Tracy went above and beyond to ensure our food order was well cooked and served. We would have given this Marriott hotel a 5 star, but Cailin's customer service and rudeness towards us was absolutely deplorable!!! Honestly, she should remain at the back until she receives better training on how to properly use discretion when dealing with customers at the front desk --- especially when she turned out to be wrong about her careless assumption. Because of the consistent customer service we received from Alex, Tracy and others (NOT Cailin) at the hotel, we decided to give this hotel 3 stars. Marriott, PLEASE KEEP CAILIN AWAY FROM THE FRONT RECEPTION UNTIL SHE GETS PROPER TRAINING WITH DISCRETION WHEN DEALING WITH CUSTOMERS. Otherwise, the hotel itself is located in a very nice neighborhood, near freeways, eateries and activities. We will come back, but we don't want to be waited on by Cailin. Roy and Mary read more

It is such a quiet Marriott and the rooms are beautiful and clean. The employees are friendly. Pool and whirl pool are clean. And it's surrounded by restaurants less than a mile. Would totally recommend! read more

Although the hotel and rooms are very clean, the front desk staff have absolutely NO customer service skills what so ever!! After we checked into our room and came down to go out for dinner, we stopped at the front desk to ask about pool hours and we were told at that time that the pool was closed for 3 weeks. Absolutely NO signs up at all!! This was very disappointing since we had planned to stay there all weekend for a relaxing time at the pool. When we expressed our disappointment we were told we should have read their website the day of check in, since they had just posted that pool was closed on the day before our check in date. We told her there was nothing posted on website when we booked a week prior. The front desk clerk then promise do us a free breakfast the following morning for our inconvenience. When we are down for breakfast the following morning we were told there were no notes regarding a free breakfast! We spoke the front desk supervisor and we were told that since they had this posted on their website that she could not do anything for us and that if we wanted she would cancel our reservation but we would NOT get any money back!!! Everyone at their front desk has an attitude and are not willing to work with their customers!!! We will NEVER stay at this hotel again! !!! read more

Don't expect to check in early. Check out is 12 and dozens of rooms had been vacated by football teams when we arrived at 1pm. The front desk staff isn't very warm and friendly. They said we had to wait until check in at 3. Can't imagine it takes 3hrs to get rooms ready....I only need one. So much for my rewards getting me an advantage. read more

Comfortable beds with tight fitted sheets! And a quiet air conditioner. There was absolutely nothing wrong with my stay here!

Save yourself and don't stay here! Reserved two joining rooms for a wedding and verified twice before the date and the lady at the front desk said there was no record and gave us awful customer service. Terrible hotel and you don't get what you pay for. read more

Typical Courtyard, but the pool stays open until 11pm. Meaning screaming children until an hour before midnight. Didn't need to sleep anyway, I suppose. So much for a relaxing weekend away. read more