Overall, this apartment has a great location, friendly staff, and nice amenities, but the quality…read moreof the units didn't justify what we ended up paying. The advertised rent looks reasonable for downtown, but between high utilities and additional monthly fees, the actual cost was much higher than expected. After living here for six months, I wouldn't choose to live here again.
the staff was always friendly, professional, and genuinely tried to help. My complaints are with the apartment itself.
We lived in a three-bedroom, two-bathroom corner unit and had several issues throughout our lease. Our utility bills were consistently much higher than expected, even after management checked our meters. The HVAC also struggled year-round. In the winter, our apartment would sometimes be in the low 60s, and in the spring our AC stopped working completely. Since our west-facing apartment was almost all windows, it reached 82° inside with almost no airflow. We couldn't get emergency maintenance because the AI bot didn't consider it an emergency based on the outdoor temperature, so I had to leave for 3 days because it was so bad
The apartment itself felt cheaply built. Our shower was either freezing cold or burning hot which according to staff and residents is just normal, there was a gap between my bedroom wall and the windows that we had to fill with foam cord to reduce noise, and the metal window frames got extremely hot to the touch or cold depending on the season while carrying a lot of sound. We could regularly hear both our upstairs and next-door neighbors.
The appliances weren't great either. Our washer had mold when we moved in, and our dryer broke during the lease. Maintenance did replace it, although it took about two weeks. the dishwasher rarely cleaned the dishes. The hallways and elevators also frequently smelled like marijuana.
The biggest positives are the location, the amenities, and the staff. It's easy to get downtown, the streetcar is nearby, the parking lot is well lit with security patrols, and everyone I dealt with was helpful.
Overall, this place has a lot of potential, but once utilities and extra fees were added, it just wasn't worth the price to me. For what we paid, I expected much better construction, insulation, and heating and cooling. Office building to residential conversions rarely turn out well overall.