Efficiently unloaded a 26 footer without any damage and placed all the items where they needed to…read morebe. Landed the grand piano without any hitches and actually brought in a fourth guy to make that manageable. They had a good sense of humor to boot.

Called and asked for a quote - was contacted by Mary Lou and asked to provide photos. I provided…read moredetailed photos, and all details necessary. Instead of a quote, I was told the hourly rate was $225 and did I want to book? I asked, again, for a quote, or at least an estimate, based on the rate and the photos she asked me to provide. She then replied saying that she could not provide a quote for me until *after* my moving day, but they could still do the move for me at the hourly rate, with no clear idea of how long it would take, or any reason why a quote nor estimate could not be provided within the next 7 days. Terrible customer service. Just...Wow.

BEWARE is the best advice I can offer after two experiences with TALO…read more This is what I have learned to expect from them: They will be late. On the first move, they were 3 hours late because a driver had called in sick. That can happen, and I thought it forgivable. Two years later on the second move, they were 4 hours and 40 minutes late. Again "a driver called in sick". Apologies were offered on both occasions, but that did nothing to mitigate the exhaustion experience by this senior caused by a 9-hour moving day for a 550 square foot space. They will lose something. On the first move, vacuum cleaner attachments went missing. I didn't notice this until the next day so too late to report. On the second move, two woven baskets and a 3-foot silk plant went missing. This I noticed and reported within an hour of the team leaving but I received only repeated assurances of how important my concern was and how "Our top priority as your go-to home moving company is the protection and safety of your possessions". Nice words, no action. There will be damage to something. On the first move, it was minimal. The leg of a dresser was loosened and bent and the frame of a folding table was slightly bent. On the second move, there was damage to a leg on each of two recliners, a chip out of a wooden kitchen table, and slight damage to the finish of a TV stand. Again, I was far too tired to notice these things before the team left, so too bad for me. The team will be friendly and personable. Fairness demands that I report the good as well as the negative. Justin and Jason were both very pleasant to deal with and are good ambassadors for TALO. This is the first negative review I have ever posted in any circumstance but conscience dictates that I alert unsuspecting potential clients of the pitfalls that I met with on two separate encounters with Take A Load Off Moving Ltd.

Don't ever us this company on a long weekend! Their regular people call in sick and they scramble…read moreto find any warm body they can. Doesn't matter if they are experienced or brand new to moving, the replacements are the worst movers I've ever experienced. I've had numerous moves for over 50 years. The company appeared to be competent and well organized professionals but moving day was the worst ever. The "manager" threw the bosses plan out the window and did as he pleased. Many antiques were damaged. It took them 12 hours to load drive 5 minutes and unload. I could go on but I'd like to forget this experience. Just don't hire them on a long weekend.

My move was so easy. Very hard working and on time. Highly…read morerecommend and would hire again! They were calm throughout entire move. N. Butler

From the owner: Our business specializes in going above and beyond for our customers. We take great pride in being…read morean established business in the town with a heart, also known as Port Alberni. Our abilities are wide-ranging from doing simple home moves to more experienced, lengthy moves that include items such as pianos, safes and boats. Our company also provides self-storages in a variety of sizes. Please feel free to give us a call anytime and we'd love to answer any questions you may have.

When can you say you are happy with your movers? We had great sucess with Sean and Cody. They were…read morea few minutes late but called to inform us. Everything was moved carefully and they put down protection for the floors. There were more than helpful and the price was great. No hidden costs. I will update with phone number when I can get settled into my downsized home. He is in the book, give him a call.

tosh and bruce are friendly, experienced on how to move things without causing damage, and they…read morework hard. What's best is that they are priced reasonable, making my move affordable. Altogether an efficient team and I will recommend them to others and I will use their services next time I need to move a small load. Thanks so much accurate moving!! you are the best :)

Tosh helped us with moving our furniture out of the house and into the garage and back for a…read moreflooring job. He was on time, arrived as promised on both occasions and was very careful with fragile items. He's clearly experienced at moving things. I would have given a 5, but they did gouge the newly finished floor and we weren't told.

An Exterior House & Yard Cleaning Co. which also does exterior painting and small local moving…read morejobs. Please visit their facebook add for more information. The perfect company to enhance your home for real estate viewing.

TERRIBLE CUSTOMER SERVICE! broke a bunch of stuff. Don't show up when they say they will, over and…read moreover. Broke one of the specific items we asked them to take extra care with.

This was not a positive experience. We booked this company…read morefor our move from the mainland to Vancouver Island because they're a small business and they offered storage in their warehouse at their location. This was a benefit to us as we had not found a house yet and felt it would be a bonus to have our belongings at the movers location and then when we purchase a new house our items could be transported from the warehouse to our new home. Four days before the move, we called Tamara, the owner of the company to confirm that the moving crew would have wardrobe boxes for our hanging items and that our belongings would be held at their warehouse for $300 per month. She confirmed this. On the day of the move Tamara arbitrarily decided that our belongings would be transported to a public storage location an hour from our new location. The movers told us that they weren't sure where our items were going - Parksville or Coombs or ? When I spoke to Tamara the day after the move, she told us she had run out of space and could not accommodate our belongings at the warehouse. She gave us the location and gate code of the new location once the invoice was paid. We paid the invoice the day it was emailed to us. The invoice was $700 higher than quoted. And the company's website lists that there are no "additional or hidden fees". There were. There was an extra $50 charged for mattress covers. Additionally, the movers could not find any wardrobe boxes on their truck. Eventually they found one. The majority of our hanging items were squished into regular boxes. We visited the storage facility a few days after our items had arrived. The monthly rate is $350 per month and not the $300 that Tamara quoted. When I spoke to Tamara the day after the move and told her of our concerns I asked her if there was a way we could turn this into a more positive experience. She accused me of trying to get money off the bill (which was $700 higher than quoted), and told me that I was "nitpicking" and I was "just one of those customers". My intention is not to sabotage Sunrise Moving. We picked this company because of the warehouse storage and we wanted to support a small business. If I had seen the F rating on Better Business Bureau or the D rating on Yelp I would have gone with a different mover. My hope is that my review might help others who are thinking of choosing a mover and that hopefully, Tamara will learn from this and change the way she treats people. Sadly, I doubt this will be the case. This will be my last comment on the matter.