Tidy and friendly, the Halloween stand was quite small but I loved the effort the staff had put…read moreinto dressing up and applying makeup. Not as much range as Auckland stores particularly in the meat department. But I'm impressed with their dedicated gluten free stand near the eggs. Plenty of parking and wide aisles to load your carts up in.

This is where we go shopping week. Very friendly staff good selection and always great deals…read more Kiwi owned Kiwi managed. I only wish they had an online ordering service.

Countdown is just the best -- we "counted" (hah) on Countdown to have all the essentials we needed…read moreduring our trip to New Zealand. It's so much more than a grocery store ...one late evening visit, we even made some friends visiting from Australia who were also captivated by their vast and unique ice cream selection they had. Talk about decision paralysis! I even got thermals for my ski trip from there, which I look forward to using during this upcoming NY winter. All in all, thanks Countdown for being an integral part of our trip to your country.

Huge grocery store with a big selection of foods…read more I don't live here so when I didn't have a One Card one of the employees was nice enough to swipe his for me so I could get the discount for one of the items.

Some gas pump didn't have their locks on the handle. There is a member card of sort that helps with…read morefrequent customer.

Rang this morning to see if they had boxes of huggies size 5 or 6. As yesterday there were none and…read moreI live in a different town. Was told the shelf was full of them that the girl had just seen the selves full. So head over to get some and what do you know. Same empty shelves as yesterday. The girl lied, knowing I was coming from out of town and that there were none yesterday when I was there. Pretty disappointing really.

If I could give zero stars I would. I was just in store and walked around the whole place looking…read morefor an item, after finding the item and proceeding to the checkout I was told I would not be served without a mask. I proceeded to show my government issued face mask exemption to then be told after looking at it "It doesn't matter, no mask no service." Incredibly rude and no respect.

Feels like Costco!…read more Prices are cheap and there's a ton of food and household stuff you can buy.

We've been going to Pak'n save fortnightly for years and years…read more Not the best supermarket. Messy store at times, products not available and things are regularly over the end date. But you tolerate it because they are cheaper. We still pay on average $400 on every visit. But, today was the last straw... Incredibly rude customer service. Apparently there was a max limit per customer on an item that was on sale. No sign or anything on the shelf/rack to indicate this. Cashier calls customer service, lady walks over, grabs the products that were 'too much' my husband said we wouldn't mind paying full price for all. No problem to us. Lady completely ignores it and doesn't answer to that, looks at us, looks at cashier, back to us then says to the cashier, ( so not a single word to us as customers) 'max of 4 bottles!!!' in an agitated voice and leaves with them. Euh ok!? The rule doesn't make sense anyway. What's preventing me from stepping right back in the store after paying and grabbing the items from the rack again and paying at another cashier with another card? Yeah, after years it's just not worth the 'cheaper' shopping. I have a background in customer service and as a company I suggest you educate your staff on how to do better. You've lost a loyal customer and we'll take our money elsewhere.

Fabulous and such a friendly, knowledgeable staff. The store was spotless from floor to ceiling.read more

Good selection of items, especially gluten free pre-packaged foods. Surprisingly cheaper than other…read moreCountdowns on the North Island. Be warned. If you are a foreigner, they won't take a US driver's license to purchase alcohol, so make sure that everyone who is in your party all have their US passports on them before checking out. My husband went to purchase wine. I had my passport, he only had his driver's license. The older woman employee wouldn't sell to us unless we both had passports with us. She said my husband also couldn't come back to purchase wine with his passport, I had to be with him as well. I felt this was absurd because we're both in our mid-thirties, and she already checked my passport that said my age. Why would I need to come back with him? Another couple at self checkout was also denied the ability to purchase alcohol by the same employee for not all having passports despite the fact they were clearly older. It was a total hassle having to drive back to our hotel to get his passport and then pick up our wine at the customer service desk with both passports. Visited February 2023.

I'm a card-holding New World-aholic. Stepping inside other supermarkets makes me shudder. Kumeu New…read moreWorld has only made my addiction worse. This place is beautifully set out, with aisles comfortably big enough to accommodate 2 trolleys, and plenty of checkouts always open ready to help you. The butcher stocks the biggest scotch fillet steaks I've ever seen, along with rib roasts & T-bone steaks. They also make their own sausages. With a kick-ass deli, fresh fish counter & a great range of locally grown produce, you almost feel like you're shopping at a gourmet supermarket.