I apologize for taking so long to write a review. My 100 year old grandmother sustained a fall and…read morefractured her hip In 2019. After surgery she went to a nursing home for rehabilitation for about 6 weeks. The care that my grandmother was provided in the nursing home was absolutely horrible!!! I decided to bring my grandmother home however; it would require a lot of assistance. My grandmother was placed in Hospice. Hospice was phenomenal but they only came two times a week. They only stayed about one hour or so. It was not long before I realized that I needed a lot more assistance. I decided to try Visiting Angels. They were a lifesaver I was assigned an excellent care. She truly cared about my grandmother. The caregiver came whenever I needed her. She treated my grandmother as if it was her grandmother. My grandmother passed when she was 101 years old. I am so grateful for Visiting Angels helping to make my grandmother's last days and transition very peaceful and loved.

I don't know who came to your homes, but the one that came to help us was terrible. She was to aide…read morein with his shower. She stood out in the hallway. I did every thing myself. Her purpose as to stay with my husband so I could go to my doctor's appointment. After the shower caper I didn't feel it was safe to leave her in charge. I contacted my daughter to complain, she took off work to come sit with them both while I was gone. She said she didn't bring gloves so I to provide them! She never laid hands on my husband. She was scheduled for 3 hours. Also, asked for coffee before I left! But I only have decafe and she said she doesn't drink decafe. Pffft! My daughter arrived and the visiting angel left shortly after I did, when I explained to her my daughter was only visiting. I called and reported her behavior and that she was no help at all. My daughter stayed until I returned. I called the office and complained that she was there for 1 hour and 15 minutes. They still charged for 3 hours!!!!! A few months later I called them again because I was headed for surgery and my family could not cover all the day time hours. So 3 hours a day would work to cover the hours. WELL GUESS WHAT????? They sent the same girl! My daughter remembered her and told her to go back to her office. GUESS WHAT?? they still wanted me to pay for that 3 hours that she didn't help us. Done with them.

I have never been so thankful as I have been with Queen City Hospice, aka QCH, and their Head RN…read morePaul Johnson, and Paul's team of amazing caregivers. I have benefited from other hospice organizations for other family members and after experiencing QCH I will ALWAYS choose them from now on!! Here is why... I wanted in-HOME care for my mother who had lung cancer that spread to the brain. She was a smoker of 53 years. In the past, we had used another hospice company with in-FACILITY care for my father who had oral cancer, lost his jaw, and was bleeding consistently from his trachea implant. This in-FACILITY care was good. When we used the same company for in-HOME care for my mother, the care was less than desirable. That was when I realized that Queen City Hospice was a true GEM!!! All elder care IS NOT equal!!! While the other facility had visited our home in the days beforehand, I still did not have the needed equipment or actual physical support. On a surprise Saturday morning, my mother drastically declined, falling while trying to walk. As I was trying to help my mother get up to a safe place and tending to my 2 year old son screaming at my leg, I called the our original hospice in a panic, needing serious help from an aid. I was told that aids do not work on the weekend. I wish I had known this point and understood what that really meant in practice, not just theory. The reality meant- I was totally on my own for the weekends, including the soon emerging emergency on my hands. Luckily, a neighbor recommended Queen City Hospice, I called, and without delay they came to the rescue!! Within hours of a phone call we had transferred hospice centers, we had oxygen, a hospital bed, bedside commode, medicine, a nebulizer, and 24 hour--round-the-clock care so I could rest amongst other benefits. The QCH nurses and staff were AMAZING!!! It was like having family here in a strange city. They were there to listen when I needed to talk, and stayed out of the way when I did not. Everyone was super experienced and knowledgeable. I have never experienced such love, concern, care, and beautiful compassion like I did from Paul and his team. My mother died in my arms 48 hours later. Thankfully the nurse at the bedside prepped me for everything that was happening. I really felt she passed without pain and in peace like she always wanted. For a brief moment, neither one of us felt fear and we were able to focus on our bond, our relationship, all because of the incredible care of Queen City Hospice!

From the owner: Queen City Homecare is a fully equipped and insured home care agency located in the Greater…read moreCincinnati region ready to attend to your unique needs.

We were very disappointed in the home care service provided to us by Family Bridges…read more it started out ok but quickly deteriorated to the point that we we were left without any coverage for multiple shifts. My husband is in a wheelchair and needs a lot of assistance getting in and out of bed, getting dressed and toileting I was left having to perform these tasks because they could not provide us with an aide. We also had a theft of a number of expensive items while their carers were with us. Finally they are more expensive than most home care services. We would have been glad to pay the extra if their service was of a higher quality but unfortunately it was not.

From the owner: Family Bridges is a Cincinnati home care agency with additional offices in Dayton, & Northern…read moreKentucky. We offer in home elder care which allows seniors to live the way they want to. In-home assistance provides elders with a sense of independence and comfort that can't be found outside of their home. Our service allows clients to remain in a safe environment with one-on-one assistance from our experienced & compassionate caregivers.

We live out of state and needed help from my eldery mother who lives in Cinncinati. She needed help…read moreto come into her home a few times a week to assist her with many things from small daily living aide to medications and doctor visits. We called Assisting Hands and the jumped right in. We want to thank the wonderful TEAM at Assisting Hands for the amazing job they have done. They go above and beyond. Assisting Hands is very professional, kind, caring, supportive, reliable, and knowledgable. Their attention to detail and communication has exceeded our expectations. We highly recommend Assisting Hands of Cincinnati and Northern KY. My mothers is being treated with great care and respect and that brings significant comfort to our family.

From the owner: After over 12 years in business, we have become Cincinnati's home care experts. Our compassionate,…read moreprofessional services will provide your family peace of mind. From after rehab support to companionship care to 24/7 complex care, we can assist your loved one with their unique and changing needs. Our team of care managers have a combined 200 years of healthcare experience to craft a personalized care plan and oversee care.

I wanted to take this opportunity to share my (abridged) story about my experience with Home…read moreHelpers. A few days after Christmas, my Mother (who lives alone) was taken to the hospital after a fall. While she was beginning to recover, we found out that my Mother was to be released the day after New Year's. The social worker at the hospital was of no use and so from 500 miles away, I desperately called various care givers, reaching out to nearly a dozen. Of all the providers, George was the only one who not only was ready and willing to provide services (at a good rate), but also was instrumental in helping my family through the process and masterfully securing my Mothers safety and comfort upon her return home. We had 24-hour care for a while and each professional who came to help was as gracious and helpful as the previous provider. My Mother couldn't stop raving about the care, concern and appropriate level of support. We will likely be using Home Helpers as my Mother continues to remain in her home. While it was a harrowing experience for my family, the brightest and most comforting moments were all due to George and the professionals at Home Helpers. Not only do I highly recommend them, I will also be customer when any needs arise.

Spoke with someone regarding intake that was impatient, arrogant, did not listen and assumed she…read moreknew what I was going to say before I said it - and when I informed her that she was incorrect she just barreled along. because of this experience I would not trust this company with any love one of mine. I know that these people could not possibly be "as good as it gets" as is stated in another review. Clearly whatever was positive about them in 2012, 2015 or even 2020, is long gone. I recommend that you keep looking elsewhere, I know I will be.

My husband had good with many staff members going above and beyond to ensure his safety and…read morewell-being. Therapy staff was caring did a good job of communicating his progress.

If i could give it a lower rating I would!! Run as fast as you can away from Glendale Place!! Had…read morebad experience here...like the previous reviewer. When asked for an ambulance was held off and had to ask more than one time. To the point we were going to call 911! Things were so bad we were told by a then current employee to get mom out of there as fast as we could. That neglect was happening there. That is why mom had a horrible bed sore!! They didn't rotate her like they were supposed to do. I guess they were too busy on their phones. The workers sat around on there phones all the time. We were told by the then social worker that she would never put a family member at Glendale Place. Hummm...when a social worker tells you this you better run. Needless to say we got mom out of that place!!! RUN RUN RUN!!!!

I'll begin by saying, "I DO NOT do reviews." Seems like a futile endeavor. But in this case, I feel…read morecompelled to share my experience as a cautionary tale. I ordered a CPAP machine as favor to my wife who was fed up with my snoring and to take control of my health. I did a virtual mask fitting and settled on a nasal pillow as its the least invasive option (fewest straps, hoses and cumbersome parts). The rep had me submit a large initial payment leading me to believe this would be the totality of my financial responsibility for the CPAP and mask. My order arrived several weeks later. They sent me the wrong mask--a full nasal mask, which is more akin to Darth Vader's helmet. I called a "sleep expert" to set up my device and swap out the mask for the correct. He told me the model they sent was actually preferred and that my insurance covers two fittings, so I should give it a shot. I tried it for a few nights and hated it. So I decided to return in it. After several calls they connected me with a respiratory therapist who remedied the situation. She was very pleasant and helped me get the nasal pillow I'd wanted all along. The mask worked great. Happy ending, right? Not even close. Three months later when it was time to order replacement parts, they sent a text for an automatic resupply. I accepted. A week later the parts arrived. They were for the original nasal mask they had sent me mistakenly. So, I once again called them to fix this situation and they emailed me a return label. I resealed the bag and shipped it through UPS. A week or so later I received the correct mask replacement. Apria never provided details about how much the resupply costs, so I checked my bank account to look for an Apria charge. Instead, I found several. I call their billing department. After several calls and several hours the billing rep is finally able resolve that I had been charged 3 months of rental payments (it was never explained to me that I was renting the equipment). They had my card on file from the original set up fees and kept it for automatic payment without my consent. The large payment I made upfront only covered the parts and first rental payment. They'd also charged me for the parts they had sent me mistakenly and the replacement parts they sent to me thereafter. No transparency. No communication. Just continuing to charge my credit card at will. They repeatedly denied any fault for their mistakes and refused to refund me for the parts I returned until I shared the UPS tracking number, a email from Apria saying they had received the returned parts and a follow-up call with their warehouse confirming receipt of those returned parts. At which point, the warehouse rep told the billing rep point blank, "We have the parts. The return is noted on his file. Refund him." Since this debacle, I've told Apria customer service on numerous accounts that I want to stop rental payments, buyout the balance of my machine and be done with them forever. They tell me I need to talk to my insurance first who've said I don't need their consent to do so. It's in my opinion that Apria Healthcare has an active policy to deny, subvert, deceive and misdirect in order to continue holding their customers hostage. If you are considering working with them in any capacity, I beg you to rethink your decision.

6 weeks and still waiting for supplies - if I'm lucky it will be in 7-10 days according to the…read morelatest update. This is company is horrible.

The Devine Nurses Homecare Agency is absolutely amazing. They have provided care for our family…read moremember with kindness, respect and compassion. I cannot express in words, the gratitude we have for this incredible organization. The staff has gone above and beyond to meet our needs. The staff is experienced and knowledgeable in providing the highest level of care, in our home. They are providing support that has enabled our loved one to be cared for in our home, even when there are significant medical issues. With the assistance from this group of talented and caring individuals, including Linda, Shonice, and Maurice, we are able to meet his needs, while he is comfortable in his home. They offer many different services and tailored the program to meet our specific needs. Our family is so thankful for their services. I recommend you consider the Devine Nurses Homecare Agency for any type of home health services.

From the owner: Our mission is to deliver exceptional, compassionate homecare services that support individuals in…read moremaintaining their independence, health, and well-being. We are dedicated to enhancing the lives of our clients and their families by providing personalized care with respect, dignity, and professionalism, ensuring a safe and comfortable environment in the place they call home