I am very disappointed in their customer service. I purchased a pair of Estimator Boots for my husband to use while repairing our roof. He was injured is totally unable to repair our roof. His injury was just prior to their 30 day return window and we didn't know that he would not recover enough to be able to use the boots.
I requested an exception from their policy to be able to return the boots - we have expenses associated from my husbands injury and could use the money from the boots that we will never use. They asked me to send pictures proving that the boots were never worn or used and I complied.
They are now saying that their credit card processor can't process refunds. I find this odd, as every credit card company processes returns.
I will never recommend this company to anyone. read more