I am writing this to express my disappointment and frustration regarding my family's recent stay at…read morethis hotel. We traveled from out of state for a family vacation and specifically chose to stay at this hotel to support a local business rather than a large franchise. One of the reasons we selected this property was because it openly promotes itself as a pet-friendly hotel. We also paid the required pet fee for our dogs, with the understanding that they would be welcomed as long as we followed your policies. which we have. Throughout our stay, we were repeatedly told that complaints were being made about our dogs being noisy in our hotel room. This was very concerning, as we have never had issues with our dogs at any hotel in the past. They are well-behaved, quiet, and sleep in their kennels when we are away from the room. Our dogs were also with us for the majority of the day and were not left unattended for extended periods of time. The only incident that occurred was when a room cleaner knocked on our door, which caused our dog to growl, which is a natural response to an unexpected knock. Our dog did not bark, and the situation was quickly resolved. This isolated moment does not justify repeated complaints or accusations of ongoing noise disturbances. Despite paying a pet fee and following proper procedures, we were made to feel as though our dogs were not actually welcome. We were effectively made to feel that our dogs should not be left alone in the room at all, even while properly kenneled, which is unreasonable for a hotel that actively advertises itself as pet-friendly. What is even more troubling is the unprofessional conduct displayed by the manager, Michael Lopez. He instructed one of his employees to notify someone from our room yet again about these alleged complaints, and that person happened to be my 15-year-old son. Addressing a minor regarding a guest complaint is completely inappropriate and unacceptable. Any communication regarding concerns should have been directed to an adult.Because of the repeated accusations, the inconsistent treatment regarding your pet-friendly policy, and the stress this situation caused our family, we have decided to end our stay early and will be leaving one day ahead of our scheduled departure. This is not how we expected our family vacation to end, and it is extremely disappointing. We made a conscious decision to support a local hotel, expecting better customer service and professionalism. Instead, we were met with repeated accusations and poor judgment from management. I am beyond disappointed and disgusted by how this situation was handled. I hope this complaint is taken seriously and that appropriate steps are taken to address the unprofessional behavior and inconsistent enforcement of policies so future guests are not treated the same way.

Fantastic front desk, even before I arrived. Great location, walking distance to the shops & a good…read morebrewery. Comfortable beds, room laid out well, clean, good breakfast included. Quiet.

Very nice Hotel friendly staff that are so pleasant and welcoming and make you feel comfortable …read more The room was very clean and such comfortable beds ! Beautiful mountain Inn Great lobby and the eating area with such a great breakfast buffet and omelette station such nice staff . Location is great really can't wait until our next stay that we can spend more time in Ruidoso .

I was here for work and had an opportunity to use the hotel. The spaces are nice and updated. The…read morefood was okay; most things were overcooked. The view from the patio is fantastic, and I enjoyed sitting on the patio.

Our planned celebration for my mom's 95th birthday was just a disaster. One bedroom had evidently…read morehad large dogs shut in. The smell of urine was so strong your eyes watered. None of the 7 beds downstairs had any bedding. We had chosen this particular cabin - Little Bear Lodge - because all 12 of us would have beds and because of the dog toilet room we had to double up, 40 year old men had to crawl on to the top bunks and mates weren't with mates. The swimming pool and hot tub were a big draw as they were advertised as heated. The heater did not work. They charged us a $400 cleaning fee but expect us to clean before we leave AND haul trash ourselves! Do not go there. If you have to choose sleeping in your car or this, choose your car. It won't be as big an aggravation.

We've rented from Hummingbird Cabins before and had a great experience, which makes this recent…read morestay all the more disappointing. The home was advertised as a premium property, but what we walked into felt more like someone's neglected second home -- furnished with mismatched items, poorly maintained, and nowhere near worth the price we paid. Here are some of the issues we experienced during our stay: * The oven broke on the first morning, and despite calling at 9:30 AM, no one came until after a second call that evening. * Mattresses were old and uncomfortable * The master bed is not suitable for anyone under 5'4" because it is too high to access safely and no step is provided. The nightstand next to it was about 12" too short to be usable. * Fixtures were grimy and coated in calcium and gunk. * Bath towels were threadbare, closer to dish towels in quality. * Only two thin hot pads in the kitchen -- I actually burned myself using them. * The kitchen was poorly stocked, and many items felt dirty or greasy. There was only one mixing bowl, and we found a bag of rotting avocados in the pantry. * The dishwasher didn't clean, and the instructions said to use vinegar -- which wasn't provided -- so we had to hand-wash everything. * The refrigerator made loud noises one night and kept us awake. * Worst of all, the dryer had no lint trap, with visible internal buildup -- a major fire hazard. * No coffee or side tables in the living room, making it impractical to relax with a drink or play games. * The house was dark and poorly lit, not at all like the bright, welcoming listing photos. * We were not allowed to use the patio heaters, even though they were advertised. When we asked how to turn them on, we got a generic text saying they weren't allowed -- with no explanation. * The yard was completely overgrown and unusable. We had hoped to enjoy the outdoor space but couldn't. We attempted to resolve this directly with Hummingbird Cabins, but their staff told us management could only be contacted by email and offered no timeline or assurance of follow-up. We never received a response to our email. That is not how a professional rental company should operate. We paid for a premium experience and got a substandard one. Until this property is properly cleaned, updated, and made safe, we cannot recommend it -- and we hope the company takes our feedback seriously.

This is a hidden gem! It's the kind of place that you really are able to experience nature. You…read moredon't get that from a hotel. Upon arrival we walked in and were immediately stunned at how clean, neatly put together & cozy the cabin was. The staff is extremely accommodating and friendly. They have everything you need in your cabin. My family of 4 was relieved that we were able to cook meals to avoid going out to eat every time we were hungry. They have all the cooking utensils you'll need, a fridge/freezer, keurig (they so thoughtfully put out teas/coffees & sweeteners) microwave & a kitchen table for us to eat around. Meal times are so sacred to us. We love to talk about our days around a table with good food. The scenery is unlike anything I've ever witnessed. As I mentioned you are so close to nature. There are attractions for the whole family just right around the corner. It's very conveniently located. There is not a shortage of entertainment. I've never stayed at a place that had a full game room, tennis court, basket ball court & lounge areas. It was really fun! It will exceed your expectations. I can't stress enough how comfortable our stay was at High Country Lodge! We will 100% be back & recommend it to our friends and family. I wish I could give them more than 5 stars! not to mention they are family owned and operated so they put so much love and care into the property.

One star because the staff is very friendly…read more Other than that, the place is dirty, run down and over priced. Bedding was dirty, bathroom was falling apart, mattress's were OLD and uncomfortable, only 2 of the 4 burners on stove worked, had to put a towel at the base of the door to stop the draft. Rest of the grounds and facilities are in the same condition. Eg pool, hot tub. Is a convenient location for skiing (don't Ski Apache) and tubing, but do yourself a favor and stay down the street.

By far a HORRIBLE place to stay at. Calling all Health Inspectors to investigate! The room was a…read moredisaster! Being that we got in to town late we didn't notice most of these issues right away. At 1st the room smelled a little like cigarettes after we requested a non smoking room. So we said the heck with it it's late lets deal with it & go eat & go hang out. By the time we got back it was late and no one was in the owners office. The room smelled like Gas & Cigarettes and it was Dingy and dirty I DO NOT RECOMMEND THIS PLACE TO NO ONE, I WARN U DO NOT STAY HERE! Definition of Run Down! This place needs a major face lift or to be Shut down! In the morning when I was checking out I tried to explain to the owner my consents and he was very defensive, did not want to hear it. Due to the bike run this was the only thing available and expensive considering the availability in Ruidoso. Horrible experience, next day found something way better and Hospitable, clean and organized!

Great place+++ It is an older building so dont expect the sheraton... but that in itself brings its…read moreown charm. The owners are awesome. LOCATION IS AMAZING. We had a family emergency that brought us to Ruidoso. And it is right behind the hospital and very quiet. We arrived late/early in the morning and manager was very accomodating.

Stayed 3 nights everything was great. Wood burning fireplace was nice to sit by and relax. Nice…read morearea to walk the roads and enjoy the pines. Looking forward to another trip soon.

We visited Story Book Cabins as a group of 24 people staying in five cabins total. The staff was…read moregreat, the cabins were immaculately clean and had everything stocked we needed! We loved being able to walk to each other's cabin and still have the privacy of our own space. We all look forward to returning in the future.

Where can you find Texans during a heatwave? If you guessed anywhere, but Texas, you would be…read morecorrect. It's a mere 9 hour drive from Dallas, but a visit to Ruidoso, New Mexico, especially during the cruel summer months is well worth the price of gas. The Dan Dee Cabins are independently-standing log cabins tucked among tall pine trees and nestled against a hill. The cabins feature a queen-sized bed in a private bedroom; a living room with a wood-burning fire, a couch, recliner, and TV; a dining area with a table and chairs; a full-sized bathtub with shower head, sink, and toilet; a fully functioning kitchen with an oven, stove, microwave, full-sized fridge, freezer; and cabinets stocked with flatware and cookware. There is no dishwasher, but dish soap is provided as well as a drying rack. The temperatures here will be much lower than anywhere else in Texas. However, it is nice to know that each cabin has A/C. Some had window units, but ours had a full system. We used it and enjoyed it immensely because 89, though cooler than 108, was still not cool enough for our liking. Although the cabins provide all of the creature comforts you might need, they are dated. Think late 70s. Everything is old and run down, but functional. It might remind you of hanging out with your great grand parents. There is a one way drive through the property. The path is gravel based and beyond that you will be walking among grass, dirt and pine cones. Bring sturdy shoes for getting around. There is free WiFi, but it can be difficult to access from some cabins. It is somewhat slow. You might prefer to bring your own MiFi device or just use your phone. My T-mobile had a good signal here. The drive into town is very close. You could walk, but it is a few miles on a busy road. Albertsons grocery store is very close in addition to several restaurants and cafes. You can drive to Ski Apache, Inn of the Mountain God Casino, as well as the Monjeau Lookout. All will take about 45 minutes to get to due to steep climbs and winding mountain roads. You are likely to see wild horses, deer, and other wildlife. Hiking trails are all around. You don't have to travel far to find one and the Ranger Station downtown will provide you a free map. You can also just sit on the porch of your cabin and enjoy the serenity of being in a beautiful, wooded getaway. It was just what I needed to relax and rejuvenate.

We planned on staying in Ruidoso for one night. I found a list of cabins online (on a website with…read moreinfo on ruidoso and of course they posted all the expensive ones first. I actually only found Dan dee off google instead of that website with the list of cabins) and called for about 45 Minutes. Every one of them either wouldn't answer, were completely full, too big of a cabin for our family of 3, didn't have anything available - and if they did, it was way too expensive for just one night. We wanted something simple but was nice for just one night. I almost gave up and then called Dan Dee cabins. The lady was so nice from the start, and the price was so reasonable! We got the studio cabin because it was the perfect size we needed. I believe it was $112 after tax. There was a fireplace, coffee pot, and we stayed right behind the playground area which was PERFECT for our one year old. I wish we knew there was a hot tub, we got there just before it closed. Anytime we go back to ruidoso, we plan on staying here! No complaints! There is also a grill outside. Visit ruidoso if you have the chance! Beautiful place & did not disappoint

1. Beautiful spacious room 2. No daily housekeeping so…read moretowels and washcloths are reused. Soap is limited 3. Coffee maker, filters, creamer, bean grinder, but no coffee Private deck is cool comfortable and peaceful

CLEAN HOT TUB, very nice and clean pool table with great sticks, but mainly, the really cool thing…read moreabout this property is that the owner loves this place like a child. He personally will greet you if you would like, brings whatever you need, including a grill that works! I have never been more fascinated in a property in all my life, haha and yeah just because I am not a billionaire, doesn't mean I want the best. David, thank you!! (Oh and David is the owner)