On a Friday I heard the pump alarm for our liquid septic. I…read morecalled one plumber who wasn't available for two weeks and recommend Decamp. We called them and had a call back within a hour. They were able to comeout Monday morning even though it was 10 below. Don and my husband we able to get the extremely heavy cement frozen lid off with the help of our tractor. After pulling the pump it determined it was shot. Don called for the help of Riley and they were able to locate a pump at Webb and picked it up. Got it hooked up but needed to return the briefly next morning at 8 AM for an electrical hook up. I would like to repeat this was all done at below 0 temps. Both Don and Riley were very nice and extremely professional. Could not be anymore pleased.

Had an issue with a Rheem hybrid hot water heater under warranty and Rheem couldn't find a plumbing…read morecontractor to come and take care of it. The first one they contacted wanted more than the cost of the water heater saying it would take at least 2 men to uninstall and take out of the basement to replace a sensor. After contacting another plumber who wouldn't return phone calls, Rheem contacted Decamp Plumbing and they called me the same day and said they could be here the following day. They arrived and within 2 hrs the part had been replaced without ever having to uninstall the hot water heater. The gentleman who showed up immediately first asked if I would like him to wear a mask, and when I said yes he went back to his truck and got the mask. I will definitely be using their services again. Not only did they do a great job, but they were communicative! Nothing is worse than leaving multiple messages for a contractor who says he can do the job and they never respond. I'm happy your super busy, but let me know and I'll find someone else who can handle the emergency instead of silence. Decamp Plumbing and Heating will be my choice for my future plumbing and heating contracting needs.

Never returned call. Filled out form on their website. After two days have not heard a thing.read more

Had two toilets replaced. Tito and Owen were very professional and clean. On time and Very…read moreconscientious of their work. 5-star Job

I just realized I am paying $1.50 more per gallon for oil than what is offered locally by 8 other…read morecompanies in the region. I'm cancelling my service and will never do business with Rhymes again.

Rymes phone person was very angry when I asked for a delivery. I am very handicapped so I can't go…read moreout to check. It had beed 4 months so I knew it was low. I was transferred to someone who said he Absolutely had to know what was in the tank. He was unbelievably nasty. He made me cry. I asked if they could remove the tank. He yelled yes. It had snowed and it was very deep. He sent one person to pick up the tank that same day. The man was unable to removed it alone. I really thought he might have a heartattack or something. He called for help and over an hour later a truck came. The two men and truck were able to move it. It was 1/4 full. The company would not refund the money for the left over propane.

Called in an order -we are not on automatic. They arrived on a Saturday which is not normal for us…read moreand the driver handled our horrible driveway like it was no problem at all. Very quick, very professional and very much appreciated!! We were down to 5% left for two tanks so the quickness was such a relief!! Thank you all!

Why is there no zero option?…read more We bought a condo in August 2025. Everything about the condo in Newmarket has been amazing except that it is serviced by Superior Plus Propane (which took over for Rymes). Here's an abbreviated timeline: Summer 2025 -Requested cleaning and servicing of our Rinnai hot water heater and monitor heater, plus a new account set up. -New account couldn't be utilized until a safety inspection was conducted. -Had to harass them several times to get on the books. Done. -Safety inspection found that one pipe was corroded slightly, so I booked the fix and asked that they do the routine cleanings at the same time. -Tech comes out, fixes pipe, and tells me they never booked time for the cleanings. -Called customer service, they said the tech didn't read the notes (the techs have said the office has no clue ever and that the mergers were a mess--I have met many techs). -They decide to send out a new tech to clean for free (ok, fine, decent action). -A while later they come out and clean the Rinnais and state that the flame rods should be fixed. I call and order the parts and they are backordered. Annoying, but understandable. Quite a while later they finally come in, send a tech out after lots of calls. -They attempt to install the rods and find they are on too tight. Need a sparkle wire. Needs to be ordered. To date, we still haven't heard back about the sparkle wire or flame rod installation (I have a box of flame rods they left in my basement). The next few months after being told by at least 10 reps that they bill monthly: -Not billed until DECEMBER after calling at least monthly asking for billing/meter read. -They read it several times before it turned into a real bill. I watched them do it, as I work remotely. Still, bill was not created until December. Dec 2025: -I have a bill. Yay! -I pay the bill. -I am assured again that the bills will start being more regular now and that usually, billing is monthly. In between: -I call at least monthly, sometimes weekly. Guess who still doesn't have a bill or any decent guidance as to when I will receive one. 3/20/26: -I reach out to Samantha Hebert as she has at least responded before. This is when I learn she has quit. -Someone named Rachel Bitomske gets back to me and says "I can get that meter read." Later in March 2026: -I keep expecting a bill -I am told the meter was read on 3/30/2026 -The meter apparently gets read THREE TIMES, still, no bill -I have HAD IT, so I begin calling them regularly asking why the readings aren't turning into bills. April 2026 -One guy swears he will deal with the situation and make it his personal priority to call me within two hours. He doesn't. -FINALLY, at the end of April, I meet Casey. She is able to see that each of the 3 meter readings has come back at 0. Casey follows up with me on 4/24/2026 saying that this needs to be escalated and that service needs to get involved. She lets me know they will come out the following Tuesday to check the meter and to call her back on Wednesday. -I call back Wednesday. Meter is broken. -I ask for details about what's going to happen as I need to know my usage, and when I can expect a repair/bill. She doesn't know. -I talk with another person named Selene during this time, too, who tried to escalate my claim to Kelly (I think?) 4/30/26 -I call back as they called my husband instead of me. Kelly is not available, but wants to schedule the repair for May 5. We schedule it. -I agree to this, but still am not able to get details out of this new girl about how the process is going to go, or the timeline. She says she will get the District Manager and Kelly to call me back. -She doesn't call me despite me telling them point-blank I've had enough of being given the runaround. -I call in again and am told this is being brought to the attention of Betsy. The rep promises me that she has taken notes on my concerns and messaged her. She hopes that she will call me, given what has happened. It is not 8:10 PM. No call. No email. Nothing. This is INSANE!

If I could give 10 STARS, I would! We are in the process of switching from another propane company…read more(which I will not name here, but I'm guessing many of you know who they are! ; ) We almost ran out of Propane (yet again)... I contacted Ciardelli. They not only had their sales person out here within 2 hours, they got propane out to us the very next day! If you're wondering if you should switch to Ciardelli -- wonder no more. It's really a no-brainer. Their Customer Support is fast and amazing, their prices are reasonable and transparent, plus they are a LOCAL, family- owned business - not a large corporation that doesn't care about you. We are VERY HAPPY NEW CUSTOMERS

Ciardelli employee Carrie Murdock Sevene was amazing we added two big tanks to our garage. She…read morewas so pleasant to talk to and accommodate our home. The crew members that installed them were also so kind to talk to and go over everything they were doing expecialy when it's freezing out . I would absolutely recommend them . Thank you all so much .

I have been a long time user of rhymes I am usually on automatic delivery well this week end I ran…read moreout of gas I use it for hot water and cooking I call them and they tell me they came in oct and couldn't add any gas a lie from July to Oct I know I took a shower and cooked some dinner .....the customer service people told me people who had no heat were more of a priority than I ..I believe doing your job before there's an issue should be your priority...cold water ...microwave for who knows how long....not a happy camper

Horrible customer service. My family is new to the area and we have been trying to get a propane…read moredelivery from rymes for over a month. Tonight we ran out of propane and they want to charge us an emergency delivery fee to come make a delivery. It's 5 degrees and we have no fuel for heat or hot water.

After 15 years as a loyal customer with Ciardelli Fuel Company, I've sadly switched providers due…read moreto recent issues. For years, I paid around $4.79/gallon for propane with no problems. Then I saw Dead River advertising $2.39/gallon. When I called Matt about matching a better rate, he initially offered $3.79, and only matched Dead River's price after I said I was leaving. The final straw was a boiler service call: The tech replaced a thermocouple, but the issue persisted. Turns out, one of our two tanks (which they've filled for years) was empty--they forgot to fill the main house tank. We were without heat and hot water during a big family gathering from out of town. As a 'will-call' customer, I was told emergency delivery would cost extra, though they provided 100 gallons as a 'courtesy.' Worst part: The thermocouple wasn't faulty; the problem was the empty tank. Yet they still charged the full service fee for diagnosing their own delivery mistake. I've switched to Dead River (along with several friends and even some Ciardelli employees I've heard from). It's disappointing--wanted to support a local, family-owned business, but I felt treated more like a profit source than a valued long-term customer. Matt & Andrew: Please do better for your loyal clients and staff.

Ciardelli is the best! We have been using them for about 7 years now and have never had a bad…read moreexperience. I placed an online fuel delivery order last night at 5:30pm and the truck was at my house this morning at 7:30. The driver Steve R. was friendly and pleasant!