Professional, highly experienced, reliable, and fair prices make Decamp the best plumbing and…read moreheating resource in Southern VT. I highly recommend them.

On a Friday I heard the pump alarm for our liquid septic. I…read morecalled one plumber who wasn't available for two weeks and recommend Decamp. We called them and had a call back within a hour. They were able to comeout Monday morning even though it was 10 below. Don and my husband we able to get the extremely heavy cement frozen lid off with the help of our tractor. After pulling the pump it determined it was shot. Don called for the help of Riley and they were able to locate a pump at Webb and picked it up. Got it hooked up but needed to return the briefly next morning at 8 AM for an electrical hook up. I would like to repeat this was all done at below 0 temps. Both Don and Riley were very nice and extremely professional. Could not be anymore pleased.

Never returned call. Filled out form on their website. After two days have not heard a thing.read more

Had two toilets replaced. Tito and Owen were very professional and clean. On time and Very…read moreconscientious of their work. 5-star Job

I just realized I am paying $1.50 more per gallon for oil than what is offered locally by 8 other…read morecompanies in the region. I'm cancelling my service and will never do business with Rhymes again.

Rymes phone person was very angry when I asked for a delivery. I am very handicapped so I can't go…read moreout to check. It had beed 4 months so I knew it was low. I was transferred to someone who said he Absolutely had to know what was in the tank. He was unbelievably nasty. He made me cry. I asked if they could remove the tank. He yelled yes. It had snowed and it was very deep. He sent one person to pick up the tank that same day. The man was unable to removed it alone. I really thought he might have a heartattack or something. He called for help and over an hour later a truck came. The two men and truck were able to move it. It was 1/4 full. The company would not refund the money for the left over propane.

-it looks like we addressed the issue and came to a fair middle ground. They acknowledged their…read moremistakes. Set expectation and deliver and you will never go wrong. Stay away from this company there management and communication is a mess and thus customer service is horrible. On a positive note I thought there on site service and delivery team are great. Here is my story. I came over from Fred Fuller when Rymes took over, and at the beginning of each winter season, I sign up for the season and sign a contract. Before the season starts we top off. So I called to do so, and they said you cant do that because it was already in the contract time frame. I asked for them to be flexible and explained that my sign up was based off this top off. Owen there manager said dont count on it, but I will ask. The next day the truck shows up and we are left a bill which is about $140 less than contract, and I think, good job owen and pay it. A few weeks go by and I get an invoice for late fees. I call and talk with Owen, he says he will get back to me wait a week. I call him a week later and leave a message, tehn another message and then a week later he is on vacation, I call him a week later and leave a message and then another message. I then get another bill for more finance charges via email and send a response explaining my issue. We get another fill up and I pay the bill, excluding what I consider an over charge. We have a small issue with the furnace and they come out and fix it, I get email invoice and pay it again minus this overcharge and email customer service asking where we are at with this. I get an response saying they are working on it. A few weeks go by and we run out of oil(last week) I call customer service and they say, no oil unless you pay that balance, when I explain they say pay or no oil. When I say why would you not send me something about me being put on hold, I pretty much get sorry but no oil. I tell them I dont think you can shut heat off in the winter, but they reiterate no pay no oil. So I am forced to pay it, and then they say I have to pay an additional $85 for emergency delivery. Again I say I have a contract with you and it is your responsibility to keep furnished with oil. Again no pay no oil. I sent an email back to my email contact and am told Owen would call me today and never got a message.

1 star is too many stars -- Five years of frozen regulators, water in my then brand new tank, and…read moreno accountability I've been a customer of Rymes/Superior Propane since 2018, and I can say without hesitation: do not use this company if you have any other option. Since May 2021, I have dealt with six separate frozen regulator failures at my property -- a recurring problem that multiple Rymes/Superior employees and my independent licensed plumber all attributed to the same root cause: water in the lines/tank. 5/24/21 -- Regulator failure; entire house smelled of propane. 2/04/23 -- Frozen regulator, pipes froze. Cost me $1,100 out of pocket. 2/18/23 -- Froze again two weeks later. 11/29/23 -- Froze again after a delivery. Cost me $250 out of pocket. Was told to have handyman insulate the regulator because Rymes wouldn't fix the actual problem. 12/14/24 -- Froze again. 12/06/25 -- Froze again, with the tank at just 18% and no automatic delivery triggered -- a failure of their own delivery system. This spring, they drained the propane in my tank (poof, in the air) and it was confirmed that there was water in my underground tank. They finally replaced the tank this month. To add insult to injury, in the process caused $4,498 in damage to my driveway (their insurance did cover this, to their credit). Beyond these failures, customer service has been consistently abysmal. I once spent 2 hours and 16 minutes on hold just trying to reach a live person about an active freeze up. In addition, I am currently paying $0.92 more per gallon than their competitor charges. In total: over $33,623 spent with this company, $1,600 in additional costs directly caused by their negligence, five years of stress, and property damage. If you're considering Rymes/Superior Propane, look elsewhere!

If I could give 10 STARS, I would! We are in the process of switching from another propane company…read more(which I will not name here, but I'm guessing many of you know who they are! ; ) We almost ran out of Propane (yet again)... I contacted Ciardelli. They not only had their sales person out here within 2 hours, they got propane out to us the very next day! If you're wondering if you should switch to Ciardelli -- wonder no more. It's really a no-brainer. Their Customer Support is fast and amazing, their prices are reasonable and transparent, plus they are a LOCAL, family- owned business - not a large corporation that doesn't care about you. We are VERY HAPPY NEW CUSTOMERS

Ciardelli employee Carrie Murdock Sevene was amazing we added two big tanks to our garage. She…read morewas so pleasant to talk to and accommodate our home. The crew members that installed them were also so kind to talk to and go over everything they were doing expecialy when it's freezing out . I would absolutely recommend them . Thank you all so much .

Rymes has been bought up by Superior Plus Propane, a national outfit that buys local dealers and…read moregets rid of employees. So if you call "Rymes" what you get is some answering service in Iowa or some other far away place. You get put on hold forever and get high prices. No local office, just an 800 number. This winter they would not clean and service our oil furnace. They said they don't clean furnaces after August!!!

I have been a long time user of rhymes I am usually on automatic delivery well this week end I ran…read moreout of gas I use it for hot water and cooking I call them and they tell me they came in oct and couldn't add any gas a lie from July to Oct I know I took a shower and cooked some dinner .....the customer service people told me people who had no heat were more of a priority than I ..I believe doing your job before there's an issue should be your priority...cold water ...microwave for who knows how long....not a happy camper

After 15 years as a loyal customer with Ciardelli Fuel Company, I've sadly switched providers due…read moreto recent issues. For years, I paid around $4.79/gallon for propane with no problems. Then I saw Dead River advertising $2.39/gallon. When I called Matt about matching a better rate, he initially offered $3.79, and only matched Dead River's price after I said I was leaving. The final straw was a boiler service call: The tech replaced a thermocouple, but the issue persisted. Turns out, one of our two tanks (which they've filled for years) was empty--they forgot to fill the main house tank. We were without heat and hot water during a big family gathering from out of town. As a 'will-call' customer, I was told emergency delivery would cost extra, though they provided 100 gallons as a 'courtesy.' Worst part: The thermocouple wasn't faulty; the problem was the empty tank. Yet they still charged the full service fee for diagnosing their own delivery mistake. I've switched to Dead River (along with several friends and even some Ciardelli employees I've heard from). It's disappointing--wanted to support a local, family-owned business, but I felt treated more like a profit source than a valued long-term customer. Matt & Andrew: Please do better for your loyal clients and staff.

We plan on changing our propane company-- found many companies charging much less than Ciardelli !…read moreContacted Ciardelli about them removing tanks and refunding for the fuel we have paid for. THEY stated that they DO NOT refund for the propane in the tanks (never told that nor signed ). We have approximately 185 gallons in the 2 tanks ($650 worth). "run it out/ use it up" was their comment -- that probably won't happen until December, SO that means that we can't pick a plan to save money with the new company !! (other companies will pay back !) (We were put on contract with them by our contractor. not given a choice). SHOP around -- check the Better Business Bureau.