spent over £1000 on a bedroom suite of a wardrobe set and 2 chests of drawers…read more The following day received a phone call telling us that the wood we had chosen was not available so opted for the set in maple. We were moving house and delivery was arranged for 3rd august.A few days before we got rid of our old set.we moved on the 1st and I phoned to check delivery was still on only to be told that it would be delayed until 13th of august. The 13th august received the suite but when we opened the packaging actually had wardrobes in beech and drawers in maple.As the set was large it was in 11 boxes and couldn't get in our bedroom for them. After 3 phone calls where staff kept telling us they would ring us back(they didn't)they told us if we kept the wardrobes we could pick up matching drawers from st austell store.They couldn't pick up the drawers from our house for 4 days so we put them in our people carrier.Got to st austell only for them to not have any drawers there to match the wardrobes and we had to go to newquay ourselves to pick them up.managed to get £90 compensation for all our time,petrol and the delivery delay.Not acceptable and will never use again.Never received any apology either.

This is one of the best places in Cornwall to do business with. A family owned and run firm who…read morestill maintain the old fashioned courteous way of doing business. No high pressure sales reps just polite helpful staff who know their products. Nothing is too much trouble and their prices are fair too. If your looking for a complete household refurb or just a small item this is the place to come.

Beware ordering blinds! Curtains well made, but blinds were…read morefitted with a chain so short it is difficult to raise and lower them. I was told this is because people might hang themselves on a longer chain. This is less likely than me injuring myself trying to reach them. Julian Foye are unwilling to supply a longer chain. At £448 for two blinds, plus a fitting charge, I am disappointed - to put it mildly - and am unlikely to use them again. A pity, as I have 14 windows which will need new blinds and curtains over the next few years.

UPDATE: since posting this review, the company backtracked and agreed to refund me the £150. Really…read morehope they change their cancellation fees policy going forward --- Awful experience - Julian Foye charged me an £150 cancellation fee to cancel an order I'd placed over the phone just the day before. I hadn't received the item, nothing had been made. I was shocked and incredibly upset - £150 is a huge amount of money. I can't see any excuse for charging a fee like this. Please be warned that Julian Foye have a blanket policy of charging huge cancellation fees/retaining your deposit if you cancel an order, even if you cancel it before anything has been made or received. I don't want anyone else to fall prey to this. I have written twice to the Managing Director of Julian Foye asking her to refund me, as charging excessive cancellation fees is in breach of Consumer Law (which states customers are entitled to a 14-day cooling off period to cancel an order made online or over the phone). Sadly I received no reply to my emails. I shopped with Julian Foye to support a local Cornish business, but now I wish I had shopped elsewhere. Incredibly upset by the whole experience.