I had two bad experiences here (see Cons section below), but I am going to give a balanced review.
I have been to this Costco twice - once during May 2020 when the country was on lockdown (could not buy clothes, electronics, etc.) and once in June 2020 after the federal lockdown lifted (could buy everything as usual). Both times between 1-3 p.m.
Costco credentials - born and raised in West Seattle. Grew up searching for samples and eating $1.50 hot dogs in the 1st Costco in the world on 4th Ave S in Seattle. I have been to Costcos in over 30 U.S. states in all sections of the country and two in Toronto.
Pros of this Costco -
1. General Costco experience so you feel at home (minus the samples because we are in COVID season).
2. This Costco takes COVID seriously with a social distancing line, temperature at the front door, hand sanitizer and wipes at the front door.
3. Solid security team.
4. The bakery section likes to have fun. I did not expect flan and other cakes you do not get in the USA or Canada.
5. Excellent prices for the vegetables.
6. They have enough Mexican products you would not find in the USA to spice things up, but not too much that it no longer feels like Costco.
7. Snack attack - the snacks here are solid. I enjoy the spicy dried piña and different Mexican brand candies.
8. Extremely reasonable food court prices. Two items I have not seen before - some apple desert and a smoothie (they were out so I did not eat at the food court).
9. Ample parking and quick traffic lights.
10. They have guys ready to help you to your car. I am not a fan of this, but for older folks it makes sense. Many retired Americans in PV.
Cons -
1. Armed guards - I have been coming to PV with my family since 2002. This is the first year I have experienced PV/Bucerías/Boca de Tomatlán as a single adult (during a global pandemic and recession no less...). I am use to the measures México needs to take to protect people. However, it is a bit jarring to see a guy with a shotgun when you walk in. Or a guard literally driving around the parking lot all the time. I mean dude just park the car stop wasting all that gas.
2. Woman selling candy in the parking lot. She is cool. I get this is México. But I also feel it is unnecessary and unprofessional on Costco´s part to allow that to happen.
3. I have been discriminated against and given poor service on two counts -
A. I was asked in Spanish for my membership card. It is a Costco Citi Visa with my picture and membership card on the back. She looked at it and said I was an extranjero. I said, ´Sí, soy de los Estados Unidos.´ She looked confused probably because I am 6 ft 2 in with dark skin and am in my late 20´s (so not old, white and therefore rich in the collective subconscious of Puerto Vallarta basically). Again, I get this country is 82% Roman Catholic and pretty conservative as a whole, but damn. If I straight up called a Mexican (or Chicano/Mexican-American in the USA) a foreigner while I was working a service job anywhere in the USA, I would be labeled racist. That is discrimination. Maybe I would be fired.
B. My last visit Miguel was ringing me up. I gave him my Costco card. My bill was over $10,000 P. He asked for my identificación. I was confused. There has never been a single Costco in the world that has asked me for my ID. I told him it was on the back of my credit card/Costco card. He persisted. I was lucky enough to have my American passport on me. I gave it to him. He studied it for two whole minutes. He whispered something to another cashier. I pulled my face mask down because I thought he needed to see my face. He never looked up. He gave my my passport back at an annoying slow speed.
Mind you, my Spanish is not the best, but I never spoke English. I always make the effort.
I did not bat an eye at the bill and just paid for it. He gave me the receipt. He did not have a bagger to help him. He was extremely slow in loading my cart. I decided to help him out. He stopped at the last 10 items, completely ignored me to help the other woman (not white so I am guessing a local, but again I do not want to join this discrimination train I have been experiencing here), and did not wish me well. Complete back turn.
I find this highly disrespectful. And I have experienced this behavior multiple times along the Bahía de Banderas. My white father, grandfather, two white aunts and white cousins have never experienced this before here.
50% of PV´s economy is based on tourism. México has a 94% literacy rate. You mostly get Americans (white Americans) here, but people from all over the world come here. Costco is an American company. I get you all are economically depressed and ravaged by a disease like the rest of the world, but it is no excuse to discriminate.
On a positive not, the woman checking my receipt at the exit was very kind. A man offered to help me to my car. No, pero gracias señor. I politely declined.
All in all, I recommend you come. read more