We have been going here for years! And now things have changed, they make you sign a no return…read moreform, then they claim to charge you the retina test if you want the results (when insurance covers it) they also don't have newer models, they charge more for oversized or no frame under lenses. These charges shouldn't be extra, they should be included in allowance. We are definitely going somewhere else. These types of things are bad for business. Sorry Optom eyes but you guys need help managing your business to keep customers and this is not the way to do it !

Optom Eyes has been my eye doctors for many years but after my last appointment I will be changing…read more The doctor that saw me didn't even have me do the normal examination. He asked me if I like my contacts and I said yes but my near vision was getting more blurry. He had me put on a new pair with the same prescription and had me read something. Then said I was already at the highest strength in the contacts I was using and since I could read what he gave me I was good with that prescription. Very helpful unhappy that my insurance only pays for me to go every two years and feel this was a waste of that.

Fantastic service.... we purchased sunglasses, which we wanted to order, before COVID.... the…read more COVID abruptly hit and the mall closed. I was able to reach him through InstagrAm and Facebook and we met up to pick up my wife's sunglasses, even during this hard time he strives for customer service!! The sunglasses are also fantastic!!!

BEST shades place in the valley! I get all my shades from there because they have the best PRICES!…read moreAlso an amazing selection, and great customer service! 100% recommend!

Staff is always courteous and appointments are always staggered. You're not given an an…read moreappointment time along with the 10 or 15 other people like some other providers schedule. You're usually out in less than an hour which is incredible, especially for elderly people who sometimes have other health issues. My father when alive, was especially grateful for this. Dr. Sammuels knows his patients and is always very helpful and takes the time to explain any questions you might have. All the physicians we've seen have been excellent.

The person that answered the phone barely spoke any English and it was difficult to understand him…read more He told me to call my insurance company when I simply asked for the price of an eye exam under Medicare. Just a simple question and he couldn't answer. So, this place sounds like garbage and I'll be looking elsewhere.

I saw Dr. Aguilar for years. I was struggling with my contacts not feeling right, and kept relaying…read morethis to the Dr. He never seemed to take my concern seriously. Finally switched to a different doctor and it turns out my prescription was wrong. I had been using the wrong prescription for years under his care. Unfortunately, I know of others who had the same issue with the wrong prescription.

The staff are friendly and kind. They have always gone the extra mile in getting what i need. They…read moreare also excellent at follow-up.

Dr. Middleton is a great Optometrist and especially good with young children. I recently had taken…read moremy 5 year old daughter as well as my 15 year old son and they both really enjoyed their visit. He is so patient and genuinely caring. I would recommend him to everyone.

From the owner: Professional Eyecare With The Personal Touch "We Are Grateful For How Good The Imperial Valley Has…read moreBeen To Us Since 1978. We Value The Trust Our Patients Show By Returning With Family And Friends, Year After Year"

The staff is very nice and explained the entire process great. We are very pleased with the…read moreexperience and customer service. They do not have an in house eye doctor but they still did a great screening for glasses. This is not the place to come for an in-depth eye exam or dilation but for new glasses they are perfect!

Customer service skills and overall kindness is definitely lacking at this location. All three…read moreemployees were dead set on doing nothing, definitely not trying to sell glasses. I'd rather be blind than give you my money. Best of luck with that.

Bought a pair of glasses at this location for $300 in November of 2023, they broke twice before…read morethey were even 2 months old. Recently they broke AGAIN right at the earpiece. The receptionist stated "We have had many problems with Rayban", but then refused to have them repaired again. Worst experience I have had with a business. AVOID Valley Vision at all cost!!!

The doctor is really good, he is very friendly and professional. The staff is very rude.read more