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We had a one night stay here and while the hotel itself was nice we had a few issues with our room. The carpets were in some serious need of cleaning and the sofa bed had a broken spring and the footing of the bed was higher than the heading. My husband slept it on it in reverse. When the sofa bed was pulled out you couldn't walk around it. My daughter and I slept in the bed and while I was a bit surprised by the lumpy poorly made bed it was comfy. The bathroom was clean with nice lighting and amenities. I loved that the room came with a balcony overlooking the pool and courtyard area. Parking was in a gated structure. Room key need for entry & exit. I think we paid for parking but gosh I can't remember now. Our stay was a super short one and we didn't get to enjoy the restaurant or bar area. It's close to South Coast Plaza with shopping and restaurants. I would consider a stay here again if there was a need.
Everything was good. We loved the fact that we could walk every morning safely, then a,Starbucks store is right across the street. The only 2 things, which can be easily fixed, were that (a) trash was overflown in the front almost daily over night; and (b) trash on 8th floor was not picked up right outside the elevator. The Executive Housekeeper or GM should have walked the floors more often. For that, I took one star off. The man who checked us in but I forgot his name was very professional.
This is the last and 3rd Marriott property I've stayed at in this area near the Segerstrom! I've stayed at the Avenue of the Arts, the Westin, and now Marriott. If you want to know in terms of distance, closet (literally next door) to the Segerstrom is the Westin. Then Ave of Arts is across the street (across from Moma). Then Marriott is the farthest of the 3, on the other side of the pond. I booked under AAA rate via the Marriott app, got the self parking and check in via app was a breeze. The lady at the front was super nice when we checked in and they gave me an upgraded suite as a Platinum member, which came with the pond view, very nice! The room was spacious and the design of their bathroom and living room and bedroom was interesting but fun! It feels like there are 3 ways to get into the bathroom! Our view was perfect and during the day, if you open the balcony door from the bedroom and listen to the water fountain running outside at the pond, laying in bed and feeling the breeze with your eyes closed, you would think that you were at a beach front resort listening to the ocean waves hitting the shore! The room was super clean and bed was very comfortable! I didnt care too much for their toiletries. I think Westin still has the best scent toiletries. Parking is $39 and they did not give the AAA discount toward the parking like at the Westin. When we stayed at the Westin under AAA discount rate, they also gave us the AAA discount parking fee which brought it down from $39 to $10 or $15 I think. One other nice feature about this Marriott, like other Yelpers mentioned, is they have their M club lounge here. So this was very nice because our room keys were programmed for the M Club also and we had breakfast there. Although it was a very continental breakfast and very simple, but it was still nice. The Westin, even with Platinum did not offer free breakfast. Overall, If I have to rate the 3 hotels around here as a Platinum with Marriott, it would be Marriot, Westin, and if really have to then Ave of Arts. Marriott would give you overall the best perks as Platinum but it was a great stay and I would definitely stay again!
We've stayed at the Costa Mesa Marriott a few times over the years. The location of the hotel is walking distance to the gigantic South Coast Plaza Mall. Staff have been cordial each of our visits. Parking garage is convenient, but not inexpensive. Rooms have been terrific each visit. We've always had a good night's sleep at this hotel. They have the lounge called the M Club for elite members. Compared to other Marriott hotels we've visited, the M Club here is lacking. There has been a lack of snacks and water compared to other Marriott locations. They don't as good a job of keeping it stocked. No big deal, though. Exception is for the breakfast hours. During the breakfast hours, the staff do a good job of keeping the breakfast food hot, fresh, and fully stocked at the M Club. After all our visits here, I'd have to say that the Costa Mesa Marriott is a fine choice to stay if you are traveling in the area.
I love to stay at Marriott properties when I travel for work. I particularly liked this one - as it was located in an interesting and walkable area. It's near the Orange County Museum of Art and the Segerstrom Center campus. It was also a convenient walk to some great restaurants, bars and coffee shops (like Philz!). The room was a decent size, with a bedroom (queen bed) and living room set-up. It's nice to have a separate seating/desking area when traveling for work! I really enjoyed the balcony and sliding door that opened to it. It's rare to have operable windows in hotels anymore! I do wish there had been more common area seating in the lobby. As a regular business traveler, I enjoy having an area other than my room to hang out in. They had the bar and the dining area - and I saw people sitting there who weren't eating - but I would have felt uncomfortable sitting myself there, as it felt like it was an obvious dining area and not an intentionally designed common space. My breakfast service left me a bit disappointed. I did sit down about 30 minutes from breakfast service ending, but I didn't anticipate being ghosted as a way to get me to move along. My food was served, my room-service only ticket set at my table and then I never saw the server again. When I travel for work, I'm not authorized to put meal service on my invoice, so this became an inconvenience for me when I expensed my trip. I did have an unfortunate incident occur with another guest, however the manager Hugo was really responsive and empathetic in his response to the situation. It's uncomfortable for me to give negative feedback, especially when I see such a well kept facility with friendly employees. He shared that he felt that my incident was a perfect training opportunity and he apologized on behalf of the hotel for the situation. I felt heard and would not hesitate staying there on my next business trip.
We don't typically stay at Marriott properties but we decided to stay here due to the price-point for a one-night stay during the time we need. It is close to the shopping mall and all the asian restaurants we love frequenting. Since I booked through Expedia, I had issues linking my stay to the Marriott Bonvoy app. Parking was $39 a night, but at least the parking garage is secure. I did not see an elevator for the parking garage though, so keep that in mind. My husband and I did find the front desk staff who checked us in as unfriendly, tired, and bothered that we were checking in, so that is why I removed one star. I get that we were checking in at 10pm and he probably had a long shift, but we've also checked in late at other hotels (Hilton properties) and never felt this vibe from the staff at those hotels. Nonetheless, we liked the hotel very much. We booked a king suite and found the room clean and spacious. The shampoo, conditioner, and body wash were all-natural and smelled like essential oils. The bed was comfortable and we liked that the common room is separate from the bedroom. The decor is modern and clean, and they have great amenities. They also offer free yoga for hotel guests. Additionally, there is also a nice grassy walking trail right outside the hotel, and the gym had the bare necessities. We didn't get to use the pool, but we had a view of the pool from our room and it looks like it would be fun for families.
I'm usually a big fan of Marriott and have stayed at many of their locations without issues but my recent stay at the Costa Mesa Marriott was not the best. Everything was fine until the last day. While I was on the phone with guest services, the side lamp randomly fell on me, knocking over my water, which spilled all over me and the bed. It was a pretty unpleasant surprise and not the kind of chaos you expect when you're just trying to get everything ready. On top of that, there was a lot of back-and-forth about the pet fee. One staff member told me it was $150 total for both of my pets, which is what I've paid at every other Marriott. But someone else later insisted it was $150 per pet and said that's what's on the website, which wasn't very clear when I booked. The inconsistency was frustrating and honestly made me feel like no one really knew the policy. Marriott is still my go-to, but I wont choose this location again.
Was a convenient place to stay near the beach and Fashion Island. Clean and friendly staff. I liked the spacious rooms. It's a small resort style hotel. Very good value for what you get. Would recommend and stay at again!
With travel opportunities returning more frequently; we have had the chance to increase our coverage and recently enjoyed a trip to Costa Mesa California. Our trip started with some coverage of Knott's Berry Farm and after a busy and chaotic evening; we made our way to the hotel. The property is located near the South Coast Plaza shopping center which offers several dining and shopping options and there are numerous dining opportunities all within a short drive of the hotel. Our check-in was very pleasant and the very modern and spacious lobby, lounge, and aMuse dining options. We parked in the nearby parking garage which is available for a daily rate and made our way to the room which exceeded our expectations. The stylish front room had a counter and chair as well as a very nice couch, television, fridge, and coffee maker. The hotel offers a microwave on certain floors and ours was located down the hall by the Ice Machine. There is Wi-Fi available at very prices based on the desired speed but those who take part in the free Marriott Bonvoy program can have their standard Wi-Fi free of charge. The closet had a safe and plenty of storage space and the bathroom was very modern with a wide-angle shower head and hand sprayer with modern drainage. The bedroom offered a second television as well as a very comfortable bed with a view of the pool area and lake which was even more scenic in the morning. Since foodservice had just closed; we opted to head into town and a helpful map provided by the staff highlighted numerous dining options from formal to quick service and we were able to find several options within five minutes of the hotel. Upon returning we used the store to get a few things for the evening and then settled in after a very long drive and hectic evening prior to checking in. While I was browsing; the staff took the time to chat with me and were very engaging and pleasant beyond the normal pleasantries one would expect and we discussed the various dining options we were considering for the following evening and other points of interest. We opted to have breakfast at the hotel and I ordered from aMuse which had several great options and we were very happy with the Omelet and Breakfast Burrito that we selected as they helped us get ready for the day ahead. We drove around and took in some of the Mural artwork near the hotel as well as the sites and went about our busy day of coverage before returning to dine in the area. We had hoped to visit a locale named Sevilla but due to the Flamenco music earlier in the night; we were unable to find easy parking despite having a reservation and opted to return at another time. Being a Saturday evening around 9; some of the locales that had been suggested to us were set to close in the next 90 minutes but sadly found they all had long waits or would close soon so we made a note that we would get their earlier on a future visit. There were still abundant options near the hotel and we were able to find an option that fit our needs just fine. We took the opportunity to drive around the area and made note of several places we wished to visit on a future visit. Our evening at the hotel was enjoyable as our televisions offered numerous channels and we were even able to log into Netflix and stream movies from our list on one of our evenings. The hotel also offers a pool and gym area and while we did not have time to experience them on this visit; we were impressed with what we saw. While the hotel did not have a Business Center; they were able to print out a form that we needed and even taped up and mailed a mailing for us which saved us a trip to the Post Office and was greatly appreciated. Due to time constraints, we had to leave early the next morning and the hotel staff once again was very friendly and helpful and we were again offered bottled water as we had been during our stay whenever we went to the desk. The hotel is located a short distance from the freeway so we were able to find gas across the highway before we embarked on our trip home. Although our trip was too short for our liking and more chaotic than we had planned; the hotel and staff of the Marriott Costa Mesa were absolutely amazing from top to bottom and surpassed our expectations from start to finish. We hope we can make another visit soon as the local area offers so many things that we look forward to covering and Costa Mesa also offers easy access to the abundant activities that the area is known for. read more
2 years ago
Very Nice Marriott Location. Convenient location located across the street from South Coast Plaza. It's an all suite hotel so even the basic room has a living room and french doors that lead to the bedroom. I stayed here over the weekend. The rooms are spacious. There's a separate tv in the living room aside from the bedroom. The only thing is that they don't have a mini bar in the room. The bathroom only has a sliding door from the bedroom side which is kinda awkward since it doesn't lock so someone else can walk in on you. The hotel has a bar/ Starbucks downstairs. They also have a gorgeous pool area. Parking is not included with your stay it's $27 per day. read more
The staff were pleasant and the room was clean. The pillows were great. The mattress was not great. The hotel is pretty dated, but it looks like they are getting ready for a renovation. The room has a little coffee pot, which I like but the coffee was sub- par. The parking fee is quite high at $27. At 3 am an alarm went off that must have been set by a previous guest- super annoying to be woken up at 3am. Basically this isn't a bad hotel but for the money, it's not a great deal or special in any way. read more
12 years ago
The Costa Mesa Marriott is the Hotel that really works, mostly well. Compared to the Marriotts in Newport, this property is older but still exceptionally functional, and has the advantage of being more centrally located to most of the connecting freeways, highways, roads in the area, and is a skip and hop from the beaches. Since we are Marriott "Platinum" it's easy enough for us to score a reservation at just about any location, even during the high season when there's conventions and surf contests going on. Checking in was fine, even though one of the front desk people who was clearly brand new tried to overlook our reservation since we arrived past 8 pm. Once his manager reviewed our status, it all changed for the better. Now, here's my warning, since the property is older, the Hotel parking garage has a really L O W ceiling clearance. The measurements are clearly posted before you drive in but, when we arrived, there were two guys in giant, jacked up SUV"s who got the roofs of their cars jammed on the L O W (said it again, get the message?) hanging garage ceiling while trying to drive to the second floor, sigh. Well, that was a waste of over 20 minutes, waiting for these ladies to finish their business, trying to park, because we were stuck behind them. As for the rooms, our suite was comfy, quiet, and definitely on par with the chain's level of quality. I needed my sleep since I was working with my surfing coach early the next morning during the contests and my rest went totally undisturbed! Why not more stars? This hotel definitely tries but it's painfully obvious there are really experienced people working here but also some managers/staff who could use more training. Follow...Sunday morning, we decided to try the Costa Mesa Marriott's breakfast buffet, since it comes complimentary with our stay. Walked down to the restaurant at 9 am, and it was chaos. Firstly, there are NO signs directing you to their seating policy, which is open table. As a result people were waiting around, at the entrance, aimlessly, waiting to be greeted and seated. Solution? Try posting a sign that reads, "Welcome! Please Seat Yourself." The breakfast area was slammed for a high season Sunday morning. There were several people sitting at the bar, eating their cereal! I mean, really?! Meanwhile, the entire back dining rooms were vacant, but closed off, and could have easily handled the overflow of diners who wanted to sit down at a table. Eating breakfast on a barstool makes me feel like I've never left college! We tried to order something from the breakfast menu only to be told that it would take 1/2 hour to prepare because most people were eating at the buffet. The manager on duty was running around, doing busy stuff, one moment greeting a table, the next trying to take my un-refilled mimosa glass and asking if we wanted our check even though we had just arrived and had not even received our utensils or food yet. Totally inconsistent which shows some of the managers/staff need more development and guidance. The buffet food was good, what little of it was labeled so you could tell what you were eating but, the stations were set about in a haphazard fashion, and did not flow with the traffic of the huge number of people trying to get their first meal. As a result, there were empty food bins that had not been refilled. Would we stay here again? Yes. That said, breakfast delivery to the room next time is in order! read more
5 years ago
We had a perfect stay. The suites have everything you need. You can log into your Netflix on the TV. There is a mini fridge in the room and microwave on some floors. The pool and jacuzzi nice and very clean. The bar has a weekday happy hour, and breakfast is good at the restaurant. It's close to everything. It's an easy walk to the theater. There are plenty of dining and food delivery options nearby. Everyone at the hotel was exceptionally nice. I couldn't ask for more. read more
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The first night was rough. Don't stay in rooms on the second floor on the high number side, example 225 up. This area is over the cooling system and the rooms have a very high whistle noise that you can hear. I was up all night the first night. The hotel was responsive and fixed the problem the next day. They were very professional and apologetic. Great job to the front desk for taking care of me. Breakfast was good. I would stay here again. read more
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Nice renovated hotel with M club nice restaurant and convenient bar in lobby. Pool is above average for a city hotel. Great place to walk, safe area and clean. Hotel is backing to a beautiful man made lake area with fountains and walkable paths. Easy access to Performing Arts, galleries, restaurants snd South Coast Plaza. Close by John Wayne. Easy Uber or car ride away. Staff was very very friendly. I'd say again anytime. Marriott Irvine Spectrum. Def has higher energy but this hotel is quieter and more professionally run. Imo. Marriott Irvine Spectrum is nice but poorly run, cranky staff and a cluster F@!': read more
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We came down to LA for a family funeral (RIP Uncle Elvin). Looking for a hotel that fit our financial needs and accommodates our traveling back and forth from helping with our family during this tough time. One of the Marriott employees came up to us as we were making our way out, just to check how we were enjoying our stay. We told him our situation about how we are here for a funeral and how we were having trouble finding a hotel that met our needs until we got there. He gave his condolences and asked, "Is there anything we can do to make your stay much more enjoyable?" My father jokingly mentioned some food and we went about our day. Later on the next morning we get a knock at our door and are greeted with 3 bags of snacks and waters all as complimentary from the hotel and the Director of Housekeeping Bill Evans who was the gentleman that spoke to us the day before. And that's only one of the many great things that this hotel did for us. If you're planning to be in the LA area for vacation or even visiting with the family head on over to the Marriott in Costa Mesa. I would just like to say thank you to Bill and all of the hotel staff at the Marriott. May God continue to bless you all. From my family to yours. read more
4 years ago
Jasmine is my choice as the Superstar of this relaxing hotel. When I told her that we enjoyed our stay here so much that we extended it, she was genuinely happy! She has been with Marriott several years and it's easy to see why she has been so successful. She loves her job and this is what makes it so enjoyable for the patrons. Allena and Blake at the front desk made sure that we will be returning here for years to come, by making everything perfect! The rest of the staff was also friendly and attentive. Can't wait to return! read more
14 years ago
"Just what any business traveler wants" I had no complaints during a mid-week stay here. If you are staying in a hotel on a business trip, you, basically, want clean, comfortable, and safe without any hassles. That's exactly what I found at the Costa Mesa Marriott. * All the rooms are suites with a living room and refrigerator * My room was bright with two windows and view of the lake & outdoor pool * The bed had about 10 pillows in varying sizes and a pillow-top mattress. * A large LED TV is above the refrigerator & sink, but a small one is in the bedroom, too. * Free toiletries weren't anything special. * With Taxes, WiFi ($12.95), and Parking ($21), it was $299 for one night. * Check-in was a snap and less than 5 minutes. Check-out was even easier. * Meeting spaces were fine for a small group of about 40. * Hemingway's is an average hotel restaurant/bar in the lobby. * Supposedly, there is a fitness center, but I honestly didn't see it. Costa Mesa Marriott does well catering towards business travelers that have a corporate card paying the fees and simply want a headache free stay at a hotel. read more
11 years ago
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This is the first business I wished I could give them 100stars! We were getting married at Center Club and needed a hotel to accommodate our guest, we were referred to another nearby hotel and it was a disaster so we called Marriott hotel and we got in contact with Melissa Irish that handles group reservations! Melissa really made our lives easy from start, she helped us with anything we needed and we got incredible room rates! Our stay became amazing from check in to check out and the reason behind it was the amazing staff, all our guest were happy with everything at the hotel. Thank you again to Melissa Irish and the staff at Marriott hotel for everything. FYI: they are very pet friendly and they have a amazing outdoor area, front and back. read more
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At first we were thrown by the expensive parking and fees for everything. But when we checked out, when asked how our stay was, we hesitated and said good, but they picked up on it. Comped our parking and swept us to the breakfast area. Hector, and Rogero were especially courteous in cooking a special meal for me as I have celiacs disease. These two are fit for a three diamond restaurant! Excellent customer service. Keep it up Marriott! read more
12 years ago
We arrived and noticed a very well kept, spacious lobby. There's a nice little bar that includes a Starbucks! Everyone I came in contact with was very hospitable. There was usually someone standing at the front welcoming us in. Also has beautiful pool and a good breakfast buffet (it's a little pricey though) read more
12 years ago
2015 and no free wifi? Wow! Staff was good, hotel not so much. We expected more from Marriott. This place needs a major rehab. We had a leaky shower and much needed repairs in our room. Overall the rooms just seem cheap! And what's up with the 1970's pop corn ceiling? Come on really? Would not recommend. read more
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