Me and my friend use costa regularly so I was so shocked at the service here the other day. We were in the que for fifteen minutes with just ONE person doing everything. The other costa employee was cleaning up tables when clearly he should of been helping with the que of people. There was a clear hostility between the two and it looked like the woman was refusing to ask for help. When I got to the till I felt completely unwelcome and a hassle to even be asking for a coffee. She was flustered annoyed and intimidating. I was actually going to suggest the man be on tills while the women make drinks but her attitude scared me to do so! The other people in the que seemed just as shocked at the service. This may of just been a one off but I do always have to wait a lengthy time to get a coffee at this particular costa. This needs sorted so it doesn't happen again! read more