My last visit to this Costa location was back in 2016, the experience was so bad, I felt the need to send my comments further to Head Office, I decided to give this store another chance recently, and while my overall experience wasn't great, the store does seem to be improving. This is the larger of the two locations Costa Coffee have in Stockport town centre, it is located in the Peel Centre.
On my last visit, the store was full of dirty tables with cups which seemed to have been left there for such a long time, of half drank beverages, I didn't like the drink I ordered then as my medium caramel latte cooler was far too thick and my friend's complained both of their standard hot latte's were far from hot.
The store is much nicer and cleaner inside, perhaps that is because they are no longer allowing customers to sit in, as it is impossible due to government guidelines as of January/February 2021, when I wrote this review.
I mainly came here to collect a few snacks to make the most of an ongoing promotion for ordering ahead on the app, the order collection point is in the most awkward position, being so close to the door, It meant if you were standing there, it would be pretty easy to either get hit by a door or form a queue which meant people couldn't even enter the store, now come on if the smaller of the two Costa locations in Stockport town centre can put it out of the way, why can't this location, which is the larger one?
2* - Improving but still I don't think I'm going to give this place a second chance, the staff seemed disinterested too as I didn't order a drink this time around, only food, which still shouldn't be a problem as they shouldn't have something available to order if they don't want to serve it. read more