I called at Costa on Portland Street as it is in a rather good location, it is close to Piccadilly Gardens and it is on the way to Piccadilly Railway Station, next to Tesco. I encounted many errors with both my visits here, sadly feeling this branch of Costa deserves a one-star rating.
1. Opening Hours
The branch closes earlier to the times on the Costa website and the app. This meant there was a one hour window where I could order a drink, and not be able to go in which happened to me. It took me ringing the store to be able to get the drink I had ordered and paid for. Awful planning
2. Seating
Despite this being an average sized Costa, a similar size to the store at the bottom of Market Street, they do not offer any seating right now which is a shame. Costa's smaller store in Spinningfields offers seating so I can't understand why this doesn't right now, I can't understand the logic that some stores can do it and others can't, especially when this is bigger than Spinningfields.
3. Beverage Quality
Both my drinks on two seperate occasions were awful. The Strawberry Lemonade had a funny taste to it, and so did the Iced Mocha which just tasted ransid, considering I normally love the Iced Mocha nearby at Black Sheep Coffee, who reopened recently that is a shame too.
It seems I have so many bad experiences at Costa and there are few good branches, sadly this isn't one of the good ones. 1* read more