Firstly, the positives. The staff are
hard working and friendly. The coffee etc is what you would expect from a chain, decent but unremarkable. The downside is the recent prevalance of kids between thirteen and sixteen unaccompanied and unsupervised by parents or adults who frequent the upstairs area. They seem to have bought nothing or have bought one drink or a cake as a passport for six to seven of them staying upstairs. They are noisy, antisocial in placing feet on tables or sitting on tables. They frequently stage fights sending trays tumbling to the floor. Their behaviour spoils it for the real customers and because most of the staff are young their behaviour goes unchallenged. This is a great shame as I am a frequent customer but because of this bad behaviour several of my friends and I are considering going elsewhere, either to an independent or to another chain where such behaviour is not tolerated. read more