I continue to feel satisfied with my experience! Today I spoke with Cassandra regarding an auto policy and she was able to help me out so quickly! I was on the phone for less than 30 minutes total. Cassandra efficiently sourced a policy within my budget that also offers roadside assistance. The rate and coverage was better than I even expected! Please use this service if you need auto insurance. You won't be disappointed! Super convenient and Cassandra and her team were sooo friendly. Some of the friendliest customer service I have ever experienced. I will always only use this service for auto insurance. It is just too easy and convenient and FAST! Thank you so much Cassandra and team! You guys rock read more

Car insurance process was fast and easy. In and out within 20 minutes. Very friendly service. Straight to the point.

I called cost you less insurance thinking that is the name of the insurance company. They say they are aspire and I already have that insurance and trying to get out of it because cost to much read more

Cassandra was the best. Very knowledgeable and got me a quote I can afford. Helped me understand what I was really paying for. Thanks Cassandra. read more

I stop by cost u less insurance because I need insurance like asap. Walked in and waited for about 5 mins, Odalis Castillo helped me. She went over what I needed fast. Her vibe and friendliness set the tone. I would say if you need car insurance, please come to Cost U Less insurance in San Leandro and see Odalis. She will take the time to explain your options. Perfect customer service. read more

Always 10 star service if there was the option w/my agent Chantella Khettavong currently serving in Vallejo office. Called her earlier in the day to renew my policy, mention my son getting a car mid day and may need a policy. Went above and beyond stayed past her office time to get my son covered to drive out the lot. Appreciate this girl been w/agent 10years always cheery and happy to help!! read more

I have had auto insurance with Cost U Less for 2 years now. The level of service is truly extraordinary! Not only is Shayna very knowledgeable about the best option for my needs, but I trust her ability to do what is right for me. Shayna is always available to review policies, questions, etc. Shayna went above and beyond to find me a policy that would cover my budget. I had received other quotes from Shayna and was able to review them and make adjustments based on my needs. She worked diligently to get quotes from several different companies which I appreciated immensely. read more

Amazing service, thank you Odalis for everything. I have been coming here for about 5 years and Odalis has always taken care of me with policies and monthly payments read more

Came in, told the manager what I needed, got helped out, then everything was good to go in under 15 minutes! This is how all businesses should be. Direct to the point and doesn't bother you with all those nonsense stuff. I came on a Wednesday afternoon around 3 (or was it 4pm?) Parking wouldn't be a problem since it's at a commercial complex. The guy who helped me out was definitely way better than those people who I spoke with over the phone! I would just always go to this branch if I ever need anything else. I won't even bother calling their hotline anymore. read more

Deisy is amazing at her job. She found me lower insurance per month in quick time. Very professional and polite appreciate her at Cost-U-Less. read more

My Broker/Manager Alexis Aguilar was the best. She helped me get through a very trying situation and was adamant that she would find affordable coverage: she did just. Very pleasant and positive young lady. I am going to recommend her to all my friends that need coverage. If you need any insurance with a smile I recommend Cost U Less Insurance ask for Alexis and tell her Tylon sent you. LoL #HappyCustomer read more

Cost-U-Less Insurance - Very Happy customer!! - Home & Rental Insurance Near Me - San Leandro, California

Deisy has great customer service and always know her job .she is very helpful and friendly .

So I called their customer service regarding the issue as per the response here on Yelp to my initial review. Left a message for a manager in charge twice, he never called back. Not rectified in any way. I suggest you stay away from this business and find a professional agency of some sort. Professionalism is not what they do. read more

Just purchased auto insurance today and Melissa helped out a lot! She was very kind and there was no time wasted.

I wouldn't recommend going through these people for any type of insurance. They're highly unprofessional and uneducated, someone should investigate this company starting with this location. Look elsewhere. read more

Great service even better prices, Laundo was great help!

11/20/15: I called Cost U Less Insurance at approximately 6:45pm, spoke to Luis Rodriquez, received an auto insurance quote of $135 per month. Luis stated that the office would be closing at 7:00 pm, asked if I wanted to come in tonight and, if so, he would wait for me to get to the office. Considering I live approx 10 minutes away from the office and I was in desperate need of a new insurance carrier, I decided to go into the office. I informed Luis that before I make the trip to the office I needed to know how much the start up fee would be; I expressed I didn't have money for a hefty fee. He assured the start up fee would not be an issue, he stated I will handle that, I am here to help you. I arrived at the office alone and he was the only employee there. He provided a quote of $137.58 (different than what he stated via the phone) and asked for a start up fee of $359. I asked why the fee was so expensive, given I explained I could not afford much, he replied the computer calculates the figures. I asked for a break down of the fees, he became visibly nervous, defensive, his face turned bright red and he said the computer calculates everything. I asked for a copy of the quote, he stated I could not have one because it was against company policy. I asked if I could see the computer screen he showed it to me however, he began to go back and fourth rather fast in between screens. After asking many times for a breakdown of the start up fee without an answer, I asked him to let me read the screen that contained the figures. I focused in and seen that he was charging me $160 broker fee. I asked why the fee was so expensive, he stated I can charge anywhere from $160 - $300 for broker fees. I asked how the broker fee was determined, he refused to answer the question. I became uncomfortable, gathered my belongings, asked for his supervisor number which he refused to provide. I informed him I was going to file a complaint against him with his supervisor and corporate office. This was an unfortunate situation caused by a manipulative, conniving, diceitful, dishonest employee. Such a terrible reflection on the company! read more

Don't go here they charge outrageous fees and screw up your policy . Than when you return the person who help you no longer work there , great . I was riding around with no insurance . This place is a scam please go else where , or be prepared to get trapped in this vicious cycle . read more

Matthew helped me insure my new truck. I am very happy with the service I received. He is very knowledgeable and handled my transaction very professionally. He made my experience very positive and easy.I would recommend him to Anyone. Thanks Matthew! read more

Cost-U-Less Insurance - Home & Rental Insurance Near Me - San Leandro, California

I was having problems with my car loans because they said the insurance proof that I provided was incomplete, so me and my dad came here to ask for assistance and Ms. Daisy gladly helped us. She was really nice, sweet and was able to help me with the paperworks. And was still able to help me with other inquiries!!! read more

My Broker Melissa Archer was Great TODAY. She helped me find a cheaper insurance I freaked Out because my current insurance will be charging me 400 dollars and That's a bit much with 2 children and bills. I am so grateful Melissa was able to help me. She's awesome and we had great conversation as well read more

I came to the office to make some changes on my policy there was a Rude unprofessional representative named Luis Edward Rodriguez he did not explain the pages i was signing... he was on his phone texting the whole time i was there i asked for a business card he replied he did not have one, either he was on some drugs or he does not like his job, or he had some issues because he was not all the way up there he was too busy trying to text rather than to be professional and do his job i was really upset w this service i will not ever go back to him, i had more questions about my policy but i rather wait till i can speak w someone else like Deisy she is very professional read more

I wanna give a big shout to Melissa and Deisy at Cost-u-less insurance at the Floresta site in San Leandro. They were both awesome and went above and beyond to help me resolve a misunderstanding I had. Great customer service and very friendly ladies. Keep up the great work. read more

Hello I would like to thank the lady at this store I met her at another branch and she was very nice both times only thing is that she didn't help me last time some other girl did. I'm glad I found her she is nice thank eliana read more

I would like to thank Shayna Arreguin for doing an amazing job by making sure i was well insured and with the lowest price possible. I have an sr-22 for the best price thanks to Shayna Arreguin, she was very kind and really went out of her way to make sure everything went Smooth. Highly recommended!!! read more

Gloria was a WONDERFUL help ! I'm very blessed that I had the chance to do business with her . She has a great personality!!!!! (: I personally gave her 5 STARS read more

I've been in a car accident and since day one San leandro "cost u less" has been there for me since day ONE. I made a claim and never been or went through all this but thanks to Riza, Luis, Stephanie, And Kelvin for all there support and many many help getting me through with my claim GO CHECK THEM OUT "COST U LESS" IN SAN LEANDRO FOR CHEAPEST RATES AND VERY AFFORDABLE... NEVER FELT SO HELPED BY ANY INSURANCE THANKS TO YOU ALL!!! SINCERELY, MARY read more

They are amazing!! They try to assist you as best as they can and they also do their best to give you a low rate. Melisa is super sweet and helpful!!! read more

I would like to send a shot out review to the wonderful team at Cost-u-Less; Shayna, Mellisa, and Daisy, you're amazing! I came in to get commercial car insurance and walked out with just that, but at 200 less than what I was expecting to pay a month! The process was long and arduous, but Shayna handled it with graceful patience. Mellisa and Daisy were always willing to help solve the puzzle by adding their pieces of tips and tricks to make the process easy. I appreciate you all and refuse to go anywhere else in the future! Stay blessed!! read more

I just wanted to thank you for hiring Luis Rodriguez. I needed to renew SR22 and this guy was one of the most professional agents to deal with. Luis found me a really fair price and he was just a pleasure to deal with. I previously was dealing with Titan and was happy with the agent I had. Unfortunately she has been injured and has not returned to work. Now they have a not so pleasant person dealing with her accounts. So I called Luis Rodriguez and he handled my situation IMMEDIATLY. Thank you again Luis for your great service and I am looking forward to dealing with you again. I highly recommend him for any of your insurance issues. read more

Shayna was dope yo she know how it is out there with insurance giving me some fly coverage.

Alexis is the best broker ever.. So helpful, its amazing. She went out her way to fix the situation. All I can say is if u need insurance come see her. I would recommend her to any family member read more

I was assisted by Shayna she was a great help and gave me such detailed information on all the questions I had. She was very patient and accurate when giving me information on my quote. I would recommend going to her for any questions and new policies! read more

Shout out to Stacy ( our broker)! She was so knowledgeable, personable and welcoming! She was able to find us excellent coverage for a good price. She broke down our insurance leaving us with no questions. I'm really glad we came to the San Leandro location as opposed to the Hayward. Thanks to both of the ladies who assisted us. read more

I came here to get insurance julia helped me out, she was nice and attentive and explained all the different coverages to me and best of all found me a policy that worked with my budget. I definitely recommend this place ask for Julia. read more

Getting auto insurance can be such a hassle but Gloria made everything less stressful. As soon as I walked in she greeted me in a friendly professional manner. She broke everything down for me and answered all my questions (trust me, I had a lot). Thanks Gloria!!!! read more

Cathryn-Lucy was my agent at Cost-U-Less and she was fantastic! I got a great deal on some premium insurance, as well as had a hassle-free insurance buying experience. So remember, when you go to Cost-U-Less, ask for Cathryn! read more

Lucy is amazing!! She was so helpful in explaining to me my new insurance policy. Lucy also took time to find the best deal that I can afford! She made me feel comfortable and really helped me understand each paper I was signing. I would definitely recommend her to new clients and current clients! Thank you so much Lucy! YOU'RE AWESOME!!! read more

Best place to come if your looking for insurance. Alexis was the one that helped me and my boyfriend and she showed excellent customer service. Will for sure recommend my friends to come here for insurance read more

I saw some discrepancies in our insurance prices compared to what we had originally come up with. Called this office to try to figure out what was going on. We talked to Eliana Cortez and instead of calmly trying to help us she got very defensive and began saying she was not the insurance provider and talked started stating multiple times she was a manger. We truly tried to stay as calm and express our concerns without being disrespectful, and she was nothing but rude and condescending. Don't recommend! read more