Worst movie theater ever ruse manager kids running up and down the isle and people on their cell phones. Complained about a raw hot dog and was told no refunds the manager was extremely rude to me so I will be sending a letter to the corporate office. read more

Oh.... where to begin. First of all, I'm writing this review in the hopes that the manager/owner will see it so they know how to improve customer experience. I'm not trying to tear down a little theater. However, my experience was kind of a mess. I bought tickets on Fandango. When we arrived we decided to head straight to the theater for seats. Nobody was checking tickets at all. We walked right in. Because I'm an honest person I had already paid for tickets, but it would literally be the easiest thing to sneak into. (Not that I'm advocating that). We found seats, and the guy next to us said hey the waitresses said there's only 2 of them for all the theaters so if you want popcorn etc it's better to go out to the front and order. So that's what we did. There was a line 4 deep when we got to the ordering line. It was barely moving. The employee said anyone seeing a movie go back to the theater and order from a waitress. Most of the line left. Another person in front of us waited, got fed up, and left. Now we are at the front of the line. And nobody's there. No employees to be seen. I even call out and nobody answers. I finally see the employee and ask him if we can buy popcorn. He says in a minute, he's selling tickets. There's a whole line of people trying to buy tickets and he's the only employee for the snack line and ticket line. I pressed him because we were the only one in the snack line and only wanted popcorn, whereas the ticket line was at least 10+ people. We got the popcorn which somehow was room temperature despite being freshly popped. They also add the butter in with a squirt bottle over top, so there were cold pieces with butter on them and absolutely no butter in the second half of the bowl. While we were waiting, we noticed a gallon of milk out on the counter, a milkshake half prepared, a bunch of customer garbage on the counter next to a cutting board with a half cut lime sitting on it, presumably for someone's mixed drink. All are not recommended practices for safe food handling, if not health code violations. A waitress never came to us in the theater. I did see one, but she never came to anyone in my party - someone stayed behind while we were in line at the bar area and still no option to order in theater. At the end of the movie, no one turned on the lights. We stayed several minutes into the credits and the lights were still dimmed which is a safety hazard. There was a family sitting on the floor because they bought tickets but couldn't get seats. We didn't know what to do with our popcorn bowl at the end of the movie so we left it in the theater since we saw others do the same. It seemed to sum up the night, nothing was really clear, no employees were explaining things, there were not enough employees. We also saw customer trash in a pile on the parking validation desk when we left. Also, they showed several horror movie trailers when the audience was there to see a PG movie. There were several parents/families that were audibly upset that we heard. They were not expecting such graphic/horror trailers as IT 2 to be shown at a PG comedy. Now to end on a positive note: -new seats recline and were comfy -while waiting for snacks I saw a man making pizza, meaning their pizza is freshly made not frozen -the audio was loud but not too loud I wish there was more positives, but honestly I loved the movie and the crowd was great. So I had a good time, but very little of it had to do with the theater itself. But the crowd and movie saved this from being a 1 star review. Also I must note this was a Saturday night, so being this severely understaffed/undertrained is unforgivable. Friday and Saturday are a movies money making days. Someone should've been there to make sure it went well but I never saw any kind of management helping employees or customers. read more

My first experience was ok, but now that I've gone once I know the what to expect when it comes to ordering food and and drinks. The menu is not very big at all, mostly pizza and some appetizers. My partner and I each ordered beers on draft and he ordered a pizza. They are personal pizzas so they aren't very large, but they are filling. The beers are pretty reasonable priced, they are $5.50 for drafts and bottles. Here's the deal with ordering food: if you order at the bar, you have to wait for your food and then you can bring it into your movie. There seemed to be some conflicting info on receiving alcoholic beverages. The man who rung us out told us we had to wait for our beers when the movie starts. Meaning we would be standing around for a good 15 minutes?! Strange policy but ok. I went to grab our seats while my partner waited for the food and drinks. He gave him his pizza but no drinks. When my partner asked another woman working there about it, she said he should have poured them as soon as we ordered. Sigh. With all of that said, a server will come around the theater when the trailers start and take orders and bring out your food/drinks. Word of advice: don't waste your time ordering food at the bar if you're bringing it into the theater. Go get your seats and wait for someone to serve you. read more

Took my kids here for an animated film and was very pleased with the cleanliness, seating, meal choices etc.

Seats are good, good movie selection, very clean. Staff is unprofessional and rude. We saw 2 staff members eating popcorn while sitting on the floor of a closet while exiting our movie. Employees had flashlights on and couldn't find the people who ordered food. Very distracting hearing "did you order pizza" 15 times over. We had a problem with being overcharged but the waitress wouldn't listen because she collected it half way through the movie and ignored us when tried explain. Ended up just paying more to avoid leaving the movie to hunt down a manager who was nowhere to be found anyways. It won't be that bad if you don't order food and sit toward the front of the theater to avoid the staff. read more

Even better than the original! I thoroughly enjoyed my experience at Cosmic Cinemas Scranton. The theatre, sound and projection systems, and seats were high quality and made the movies enjoyable to watch. Before the previews, they feature independent animators with short clips and thesis films, which I think is an amazing touch that you don't often see in theatres. Their food menu, while brief and a little pricey, was excellent quality. I ordered popcorn, a pizza, and a drink, and all of it was fresh, handmade, and well worth the price. Plus, rather than creating more trash with food containers, they use reusable bowls and cups, being both classy looking and eco friendly. And to top it off, the staff was very friendly. My server, Dakota, was very kind and welcoming; not to mention the speedy service! Scranton is lucky to get a luxurious movie theater like this. Cinemark and Regal are far behind Cosmic. I'm glad they're back, because they now have a permanent regular! read more

I don't know what people expect from a small theater but I love this theater. It may not have all the glitz and glammer of others but it is a comfy place to go and see a movie. I do think the food is pricey but the drinks are free refills. So I guess you take the good with the bad. They do validate parking so no big deal there. I also read some reviews on the workers. Well, I never experienced that. Only smiles and good mood from the workers when I go. I go almost every week. I'm going to continue to do so as long as there's a movie I want to see. My suggestion is that you make your own decision. Don't be rude to the workers! If you want to be treated with respect, treat them with respect. Give it a chance! read more