Would rate 0 stars if possible. Sent a parcel to the USA which got delayed due to incompetence of ParcelForce (who allegedly refused to collect items due to the border with France closing for a parcel going to the USA - go figure!). However! The Post Office Coseley team are not completely innocent. They could have chosen at any point to show a tiny bit of initiative and get in touch with me (since they had my details on the customs declaration) to let me know of the delay (to a perishable item sent via a guaranteed delivery date option) but instead happily left my parcel enjoy its best life sitting in some dark room meaning my parcel took two whole weeks to go 12 miles to Birmingham. Their response: its not our responsibility! Well I'm sorry but from the time I hand it over to you until ParcelForce collect it its very much your responsibility and you showed a complete lack of care. Do yourself a favour - go to Tipton instead. My wife told me to go there, I didn't listen and I deeply regret it. This is not an isolated incident either - other family members have had trouble with international items posted here. Sure, ParcelForce take a lot of the blame for this but it never seems to happen when we go to literally any other Post Office... read more

Knowing I have to go to this Post Office to quickly do a small task makes me cringe. I sign passports for people, I'm also a registrar. I had one person I know that cannot read or write, so I filled in the passport for them. Used the checking service before sending, they voided the application because "it has to be written by the person applying". First they try to upsell you on everything. I posted just over 400 C5 sized letters, they didn't like them because of their width was just touching guides, they wanted me to post large letter instead. I refused but they did warn me there may be a fine for the receiver. A parcel that was 2-3mm too wide in one dimension had to go medium size instead of small, the maximum size of the medium parcel was about 4x in each direction. No discretion given. Go elsewhere! read more