I wish I could say I had a good experience here. Unfortunately, the support staff and the general practices that this company has makes it really painful for any parent.
I randomly came across this business when looking for a practitioner who could assess some developmental concerns that we had.
We did a few intakes or, basically, parent interviews. After this, even before our child was seen, we were recommended multiple different things.
This rubs me the wrong way, but I had very little experience, so I don't know if this is correct to have all these assessments prior to even meeting a child.
Anyway, to even set up an appointment or talk to somebody, the phone system is incredibly painful, and no one ever returns your phone call.
I had left multiple messages, and when they do, I give you a call back you because you submitted some kind of online request. It is never with a phone number that you can actually get somebody right away with so you just play phone tag endlessly. Even though they have an internal system. I am pretty sure no one communicates with anyone else. Because we had canceled appointments and we were still getting confirmation calls for them.
We are fortunate enough to have double insurances but for some reason, even though we gave our insurance 3 different times to them, they still tried to collect copays which we've never had to experience in about ten years of having double insurance.
Additionally, you will automatically be put on a phone call, email, and text list for your copay balance regardless of how small it is. And it was a huge courtesy for them to build my secondary insurance which they never actually ended up doing and requested that I do a formal agreement promising I'd pay though I had already signed their financial agreement prior.
FINALLY, I would not trust this place with sensitive information and the reason I could say that is because I have an email regarding another child's treatment along with copays and some sensitive information including I believe their birthday. I sent them an email letting them know that they sent me the wrong patient information, and they apologized. And that was the end of it..
Again, the few practitioners that we did talk to seemed good, but between their billing practices and their lack of handling your personal information along with not following through with insurance, I one hundred percent would never recommend this place to anyone.
I usually do not leave such intense reviews but realistically. I think everyone deserves to know. read more