I needed a place to stay for the night close enough to my own place that was easy & decent…read more We recalled this place, I walked into the lobby & what first comes to mind is WTF ? But in a good way kinda ? Reason I say this is simply because it is a small lobby area totally cluttered with statues every where !! On the floor , to the side on tables ? It's like someone just couldn't make up their mind about what the heck they wanted to add to the lobby so they just threw a bunch of random stuff together. Now the fish tank around the check in desk is cool to look at but way way too much the fish are huge which makes the tank look like it doesn't belong. The lobby alone is just overkill. Moving on , we got into the room & it was nice everything was good , nice & clean comfy room. Once u get settled u wanna relax for a bit maybe watch a little TV ? Nope not here no clue what was going on with the TV barely any channels showed & most were static ughh kinda a pain. Tried to get some ice no can do on your own, u need to ask in the front & they will bring it to u. I don't want to sound like I am putting the place down , in the end I settled for the 3 stars because it was reasonably price, convenient & very clean it served it's purpose.

Booking We should…read morehave read the reviews before booking this hotel through Expedia. Once my disabled Vet brother arrived at the hotel, they explained they could not accommodate him because he is paralyzed on his right side (arm & leg). Check-In When he sought to checkout, we contacted Expedia and they advised us to cancel on the property and online with Expedia. When we tried to tell the night clerk this procedure, she talked for 3-hours and never listened. Federal Law "Under the ADA, all hotels built after January 26, 1993, must be accessible and usable by individuals with disabilities. If it was altered after January 26, 1992, it must be accessible to the maximum extent feasible. If a hotel was built before those dates, architectural barriers must be removed when readily achievable." "All hotels, motels, inns and other places of lodging must comply with the Americans with Disabilities Act (ADA)." ADA Compliance By the time we found ADA accessible accommodations, she started screaming at us October 5, 2024 @ 10:03 p.m. She was unaware of her hotel's policies and procedures. When I tried to read them to her from their website, she began screaming and hung up the phone. She said she didn't want me reading any policies to her. I called back and asked her if you wanted me to text her a picture of the policies on her hotel's website and she hung up the phone. We requested an invoice noting that he had checked out due to a lack of ADA accommodations. She stated, "Our hotel does not accommodate the handicapped." I stated, "What, your hotel is out of compliance with the Federal ADA mandate?" Website It is clearly stating on their website that they are handicap accessible--see photo. If they list this on their website, it should be on the property. "Key Elements of Accessible Hotel Rooms Some features in accessible hotel rooms resemble those found in accessible homes, making your stay away from home more comfortable and familiar. Key elements of accessible hotel rooms include: Wider doorways Automatic doors Lowered work surfaces Lowered light switches Visual and audible fire alarms Bathroom modifications play a significant role in ensuring safety for hotel guests with disabilities. Hotel bathrooms may include the following: Grab bars Roll-in shower A toilet at comfort level: 17 to 19 inches off the ground Shower chair Handheld shower head Lowered countertop, sink, and mirror Emergency cord pulls"

First and foremost, Stefany front desk manager is top notch! She communicated well and even helped…read moreus out with a local restaurant reservation to celebrate my parent's anniversary. The hotel was clean and nicely situated near LGA. We Picked this hotel because it offered  free shuttle to airport. Front desk stay was great, very helpful and made you feel welcome. Shuttle service was also great. Room was clean. Nice place to stay outside Manhattan.

This is was actually a good surprise. Why? Because it was the only hotel that had a room, and at…read morethe same time it was better than most. Room was clean, tv and a working desk and nice people working at the desk. They have a parking that was full when I got here. Slept quietly and left happy. Just need a bigger space for parking.

I had a nice stay here. The rate is better than some nearby hotels. The elevator is super slow…read more(normal for NYC). It has free breakfast, and the option is pretty good. Would definitely consider it again!

Stayed here for 1 night in December shortly before Christmas. It was accessible by the Q90 bus from…read moreLaGuardia airport, and I felt safe riding the bus for roughly 20 minutes late at night, even with my giant luggage and backpack. Once I got off the bus, it was a short walk, roughly 10 minutes, with the help of Apple Maps to get to Hyatt. Lots of places were still open late at night, and plenty of people were out and about. I felt like I was in the bustling streets of Asia, where it's safe to walk late at night. Stayed in room 625, it was a very spacious room with multiple windows and great views overlooking Flushing, with a giant sofa, comfy bed, and large brightly-lit bathroom. The shower has shampoo, conditioner, and body wash. Front desk gave me a couple of sewing kits, which I really appreciate. They told me breakfast was complimentary, and when I went the following morning for breakfast, the hostess said it's an $11 charge. I told her I was told it was complimentary, and after she consulted with the front desk, she said it was fine, so I had breakfast. There's a decent selection, including congee, miso soup, steel cut oatmeal. Gym on the 3rd floor is incredibly tiny. A rack of dumbbells, one treadmill, one bench, and one weight machine. It was fine for a quick workout. No bathrobe nor slippers provided. They held onto my luggage the next morning for a couple of hours while I was out and about in Flushing. I lost my luggage tag, but thankfully I was able to get my luggage back easily.

This hotel is very nice upon entering the room. What got me about this hotel was the bathroom…read moresetup. The tub has two shower hoses. A rain type one and a handheld. Colors are very neutral so it gives a little elegant look to it. The windows ran the length of the room so there was a nice view at night and lit up with plenty of light in the morning. The hotel is clean upon entering the lobby. Very nice staff. Very secured hotel. Use of the card for elevator entry. .

Could not get room cleaned in 3 days. Asked to.to room cleaned before one because we leave…read moreearly each morning was told no problem. No bath towels except for check in Never in my life in my many travels have I experienced basic bad service

Pai Ling the front desk lady was very sweet to my wife and I she has good patience,takes care of…read moreall the customers. The free breakfast was good, the beds were comfortable and clean. the location was great transportation is great #7 train is 2 blocks away. Great restaurants and stores.

This review is mainly for their management of the hotel lobby. Their lobby was filled with the…read morestrong essence of Marijuana. As it turns out, there were 5-6 boys, ranging from 13-14 yrs old, smoking marijuana right outside of the front door of the hotel. The automatic front door kept opening, letting all that smoke into the lobby. The boys came into the hotel lobby and were hanging out in the lobby lounge. They proceeded to get cups of water from the hotel water cooler, and kept pouring cups of water over their heads; making a complete wet mess in the lobby, all over the tables, chairs and floor. Yup, they were flying high as a kite and were harassing everyone in the lobby! I actually questioned the employee (manager??) at the front desk about why this is being allowed in their hotel lobby, and he said he felt bad to kick them out because it was raining outside. He even provided tissues to these kids to dry themselves off. What?!?! (He was serious!). They were not guests of the hotel. (Where are their parents?!?! How did they even get the marijuana?!?! Isn't this illegal for 13/14 yr olds??). The employee/mgr actually asked me if he should kick them out...Really?! If this were my hotel, they would have been kicked out a long time ago. Why is the employee/Mgr(?) asking my advice; a random person in the lobby? He actually laughed when I said Yes! Best Western, Do Better!! This is UNACCEPTABLE!!

It was a nice comfortable room with a cool view. It was much smaller than I expected but overall I…read morewas satisfied. The bed was soft, with fluffy pillows and clean. I opted to find my own parking which can be an excursion in itself but if you have patience and don't mean walking then go for it. The free breakfast isn't much to talk about, however it was spacious dining area and rather clean.

I escaped from a terrible Airbnb nearby. After hearing my bad experience, the front desk gave me a…read morefree upgrade to let me heal faster!

Great hotel in this location!…read more The staff are friendly and professional. My room was spacious with a nice layout. The beds were comfortable. The bathrooms are updated, clean and are separate (one with a shower/sink and one with a toilet/small sink). The carpet and couch weren't in the best shape and could use a deep cleaning. It wasn't a big deal as I just wore my slippers in the room while walking around. The hotel is within walking distance to local restaurants. Overall, I found the room very functional and the location was convenient for me. I would stay here again.

TRAVELERS BEWARE This deserves negative star status. My…read morehusband and I prepaid this hotel in December for travel 5/14/24. We were returning from Switzerland and had Uber drop us off at this hotel. This hotel is now an immigrant homeless shelter. We were deposited outside this very bad neighborhood with all of our luggage and we were instantly targets. PLEASE BEWARE and be careful. We were fortunate to get out of the area safely. But it could have gone very badly.

My daughter and I stayed here for 3 nights. We checked in at 9:30 pm as our flight getting there…read morewas delayed. We get to the room and see there is only 1 bed. I booked a room with 2 beds. I call the front desk and they inform me that my reservation was changed. No one contacted me. No one told me about this when we checked in. I was told there are no available rooms with 2 beds and they offer a roll away. The room was pretty crowded already so we made do with 1 bed. They did move us to another room the next day. The hotel itself is older but well maintained and clean. They were doing renovations while we were there however, we weren't disturbed by them. Not one of the vending machines worked, they did call for repairs when I reported this. They also allowed me a water out of their little pantry after the machine stole my money. The restaurant was OK. The service was slow. The food wasn't bad. The fitness room was big and really nice. Everything was clean and in working order. The pool was nice, clean and big. The shuttle was on time and we didn't wait at the airport long at all. The location was OK however, there's not a lot of healthy food options for delivery. The entire staff was friendly and accommodating. Every last person said hi and we're just nice people. All in all we had a nice stay.

We ended up staying the night here because our flight to Raleigh got cancelled due to weather. So…read moreyea,, off the bat,, it's pretty nice boutique style lobby with a cool chandelier in the middle. Then there's the check in desk with very friendly and very approachable employees. They check me in, I get my keys and I'm on my way to my room. Easy as one, two, three. The rooms are a bit tiny, but keep in mind that this is New York. Where space is at a premium. But that's ok,, as long as I have pillows, sheets, comforters, I am good to go. I even get a desk and a TV. That's if I choose to want to watch something before I snooze. The bathroom is complete, it has a shower and tub. There's a sink with a faucet and a mirror above it so I can see myself when I brush my teeth. Also a toilet that flushes. What more do you want??? At the end of the day, a hotel is a place for me to put my head down so on can rest and be ready for whatever tomorrow throws at me. It's a pretty good hotel. I was definitely well rested when I got up for my flight. Thank you Holiday Inn.

It was a last minute booking and it worked out! Clean room 309. Just make sure to ask for tooth…read morebrushes upon registration.

This was an unplanned stay due to a culmination of issues due to delays on a tarmac , a 45 minute…read morewait for the other half of our international flight's luggage and, an extremely long line through TSA and global entry being closed. Yes, even with a 3 hour layover. Delta put us up in this hotel. It's about a 30 minute or so drive from JFK. From JFK you can take the air train to where the bus stop is for pick up where their shuttle arrives. It can take about an hour for pick up. Just make sure to call the number at the hotel or the number provided so they know to pick you up. I'm not sure if shuttle rides to the airport to JFK are included in the hotel price. I think so, but just confirm with the hotel. Be sure to check at the front desk to ask what times and availability they have for a ride back. They have limited seating in their shuttle van. Our room was huge,spacious and clean. There's a small mini fridge and a microwave in the room. Breakfast is included and it does offer some (deli) meat options as well. It's located close to where the U.S. OPEN is held and located in Flushing's Chinatown. When we drove down the street to the hotel there are plenty of restaurants and it smelled so good.