Very poor management Asked to speak with manager and was…read moreignored completely Business manager is not honest and inaccurate

I'm blown away! The service center at Columbiana Cadillac is incredible! I worked with Clay who was…read moreamazing but got to interact with several other employees and the were all absolutely wonderful. I went in for an oil change and they went above and beyond! The oil change included a tire rotation and car wash. They also checked over everything and found a leak in my tire. They even fixed it for free since since it wasn't something I was expecting. When I got to my car, I was surprised with a nice bottle of ice cold water on this hot, humid day. This is customer service to the max and I am officially a lifetime customer! Thank you Columbiana Cadillac!

I purchased my 2026 ram 2500 from them. Steve was extremely helpful for making an out-of-state…read moredeal. Absolute pleasure doing business with them. Truck was clean and immaculate sitting out front waiting for me when I showed up. Thanks again.

The guy I talked to, Dave, was great. He had the word of the general manager that he could hold a…read morevan for me until Saturday morning (this was Thursday night) as I live 2 1/2 hours away and could make the trip on a weekday. Tonight I got a called from some else at the dealership that they had sold the vehicle out from under me with no other explanation given to me or to Dave. I wouldn't trust this place at all. I'd recommend taking your business to some place that takes their word and guarantees seriously, and treats their employees and potential customers better than this.

I purchased a 2023 Audi A4 from Columbianaw Ford in April 2025. I was unable to travel there so…read moreneeded to conduct the transition over the phone until delivery of the vehicle. As is similar to an above complaint, I asked the sales rep and his manager if the car had any accidents and was told very clearly that it had not. Upon delivery of the car it was clear that the info they provided was false and the sales rep informed me that their dealership had, in fact, body work done to the car but did not paint the work because it would have cost them too much. The finance person did everything possible to obfuscate the actual interest rate and bank fees, which was not clearly shown until delivery of the car. His explanation of the rate difference, when questioned, was suspect at best, which is likely generous. Lastly, the car was delivered with only one key, which was never mentioned prior to delivery. The sales rep texted me during the delivery that he would provide me with a second key. After two weeks and only when pressed, he said "we just don't have the power to expense something like that unfortunately." Extremely poor experience dealing with Columbiana Ford. The only suggestion I can provide to other consumers considering Columbiana Ford is BUYER BEWARE.

Sold Columbiana Ford a 1994 Ford Mustang. The salesperson told me he was buying for his brother so…read moreI accepted less money for the car. Who doesn't want to do something nice for a sibling? We drove an hour, through pouring rain, to take the car to them. Salesperson comes to me and says "Front Tire Won't Pass Inspection in PA". We want to deduct $300. At this point I just want to head back home. I agree, because I keep thinking he's buying for his brother. So the next day I see the car on the dealer website. I reached out because I felt that the dealer took advantage of me. Salesperson says my brother drove the car and it wasn't fast enough. I took $1000 less than I wanted plus another $300 for tires because "He Was Buying for his Brother" Never again! BUYER BEWARE

For Google Maps (Best for Visibility) ​Google reviews are…read moremost effective when they are concise but hit all the high points. This version is optimized for the Google algorithm to ensure it stays near the top. ​Rating: Title: Beware of Bait-and-Switch Tactics at Genesis of Mentor ​I had an incredibly frustrating and unethical experience here. I came in for a specific Certified Pre-Owned (CPO) vehicle advertised as an exceptional value. After the test drive, I was told it was an "online error," it wasn't CPO, and they wouldn't honor the price. ​Classic bait-and-switch. They immediately tried to upsell me on a "perfect, like-new" vehicle that was significantly more expensive. Only after pushing for the numbers did I find out this "perfect" car actually had two accidents on record. ​To make matters worse, when I asked to speak to a manager about service loaners, I was told he was "locked inside a vehicle and couldn't get out." Nearly 30 days later, the same "error" listing is still online. They are clearly using false advertising to lure people in. Avoid this dealership if you value transparency and honesty.

Mark and John went above and beyond for me as I was having service done. We purchased our Genesis…read morefrom here and have loved all our experiences with this Amazing Team at Genesis of Mentor. We will be loyal customers after all our interactions. They are very professional and look for ways to make your experience the best it can be.