I absolutely love this store. It's very close to my workplace, so I get the urge to pop in quite…read morefrequently. Joshua Creek offers beautiful high quality furniture at affordable prices. They have a good range of lower-end to very high end products. You can customize your furniture to meet your needs. For tables you can choose leg style, size, colour, etc. For couches there are tons of styles and an overwhelming amount of fabric choices. There are also lots of bedroom pieces, dining cabinets, chairs and bar stools. The staff is very friendly and extremely helpful. I've asked them some pretty detailed questions and they've been able to help me every time. Their prices are already very competitive for the quality they offer and they usually have even better discounts on their floor models. The current promotion is no tax on certain pieces. If you're in the market for new furniture, I highly recommend visiting Joshua Creek.

I had initially found Joshua Creek by chance as we were searching for fabric we liked on the 6…read morechairs we intended to buy elsewhere. When the staff saw us looking through the book they helped us, but not in a pushy commission-earning sort of way. We ended up not finalizing our order elsewhere, as Joshua Creek was extremely helpful in helping us match chairs to our server and dining table. They not only explained how the ordering worked, but looked at our samples to suggest the best way to ensure we were able to match our maple and cherry furniture to our new chairs. The great thing too was we did not have to waste time and haggle on price. We had price shopped the Handstone chairs in numerous places and pricing varied greatly, and we were offered an extremely competitive and reasonable price right away. Our chairs arrived and were excellent, except for one. The stain and grain was substantially different. Joshua Creek took this as an opportunity to earn our loyalty in the future. Not only did they acknowledge the issue, but they picked up, sent back, and re-delivered a proper and fixed chair. In this day and age I find stellar service is hard to find, and it was great to have this taken care of. Although 6 chairs is not a big purchase compared to what some may buy, I appreciate they treated me as a valued customer and went above and beyond. I was extremely impressed to the point of deciding to write a review. I will certainly come back, if not for the quality then for the excellent customer service offered. I feel confident buying at a place like this which stands behind what they sell instead of simply taking your money and making you deal with concerns. The friendly and knowledgeable staff made it a great experience.

Yes, it's an Urban Barn. We've all been inside one. What makes this location different is the…read morestaff. I don't think I have ever received such amazing service from any retailer. I've actually gone back and bought more stuff from them, even if they are out of my way

A charming new shop in my favourite location of Oakville. You're instantly drawn in by the window…read moredisplay, so many eclectic items in one place, an etsy lovers dream. I came in for a present for my sister's birthday and had a very hard time not buying something for myself! I absolutely love the chunky knit hats and scarfs, they have adorable cabin socks with sayings printed on the soles, and hand made jewelry galore, even some super chic lingerie. Perfect place to come in with a coffee in hand because you'll be browsing for quite a while with so many pieces to look at. I would highly suggest coming in for presents as you will find something unique and not cookie cutter. The shop owner is awesome and very friendly, love supporting local talent.

Great little niche store with handmade items. It's like Etsy but in real life! Variety of clever…read moreitems. Nice to be able to see and touch products in person instead of online. If you're in the neighbourhood, nice drop by and see if something makes you smile.

What a beautiful furniture and home decor store!! The selection is phenomenal and the wait staff…read morewere so welcoming and professional... can't wait to go back!!

Came in store looking for new bed and book shelf for daughter, she starts school at Sheridan. Not…read moregreeted, walked around store still nothing so we left. We are from the Ottawa region and left unhappy. No bed found yet but probably won't come back to you when we purchase the items next week. Nice store though and beautiful furniture but you need better people.

I just wanted to take the time to thank for the beautiful wallpaper. The quality and finished…read moreproduct is amazing !! It turned better than I imagined!

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You can find stylish furniture with a reasonable price here. But the real issue is most of them are…read morealways on backorder; sometime until 4-5 months later. And they always get pushed back. The associates in this location are very helpful and they help you find what you're looking for. They offer help and if you ask them to locate what you're looking for, they help you with it.

The customer service is terrible, at both this store and at head office. We purchased a new dining…read moretable and sideboard in September 2017. With three weeks until Thanksgiving, two weeks until the arrival of overseas guests, and a one-week delivery window for our purchase, we thought we had plenty of time. Alas, the sideboard arrived severely damaged. As directed, we called the store as soon as we made the discovery, but the call rang out four times without ever connecting. We then tried the Customer Care hotline we found online, and we thought we had everything sorted. A claim was opened and reference number was provided to us and we were expecting a follow up within 48 hours to arrange an exchange. We were very clear with the gentleman we spoke to at Customer Care that time was of the essence as we had overseas guests coming to stay with us in a week's time. He said that this would not be a problem and that we could easily get this sorted out before their arrival. The following day, Chris from the store where we made our purchase called. He was rude and apathetic about our problem, complete with quotes like "I don't know what you expect me to do about this," and "I can't help you." He even went so far as to refute our claim that we had spoken with anyone from Customer Care the previous day, as he believed it was not operational on weekends. Chris, whom we believe is the assistant store manager at the Hampshire Gate Oakville location, went on to tell us that the earliest date for an exchange would be the day AFTER our guests were set to arrive, which was also a day we already had plans set with them. He said whomever we spoke to at Customer Care had no right to promise us an earlier exchange, since those decisions are made at store level. We had to rearrange our plans with our guests to accommodate the exchange. We waited a full week for a confirmation call, which never came, so we followed up ourselves and were almost delayed another time when at the last minute another individual at the Customer Care hotline tried to switch the date of our exchange again. After several phone calls we sorted that issue out and got our original date and a time confirmed. When the replacement arrived, it was ALSO damaged. We insisted on the delivery contractors staying on the premises while we opened and inspected the second piece, and at first we thought it looked good and they rushed out the door with the original piece. As soon as they left, we found a hidden defect, albeit smaller than the major damage from before, but still not suitable, as the doors would not close properly or sit straight on their hinges. Once again, we were on the phone with the store. It took a full afternoon of phone tag to get in touch with the store manager, Rick. All he could offer us was for a third-party repairman to come and look at the unit. He took our contact details down and said the repairman would be in touch with us within 48 hours. We were going to be on vacation for the next two weeks, and we had a very full itinerary planned out of with our guests. We told Rick that and since we'd already missed one day with them, we weren't going to miss another while waiting around for a repairman. The repairman left us a voicemail three days later. As we'd already communicated to Rick that we would not be able to accommodate a repair visit for a little while, we didn't not return the repairman's call right away. Rick called us the same day to confirm that the repairman had gotten in touch with us, and we told him yes and that we would get back to him at our earliest convenience. More than ten days later, Rick sent us an email saying that the repairman had been trying to get in touch with us several more times. Clearly, there was yet another communication break-down -- between the store and the third-party contractor this time -- Rick had known all along that we were busy with our guests, and yet he apparently hadn't passed that message along to the repairman. Meanwhile, we had not received any more missed calls, voicemails, or emails from the repairman. A friend of ours was able to fix the door hinges. We did not need the repairman, or thankfully, another exchange. I sent a detailed complaint to the Customer Care Help Desk via the website, asking them how they would remedy the situation to win back our trust. A simple apology would have sufficed. After not hearing anything back for four weeks, I followed up. Now eight weeks have passed since the original complaint submission and four weeks since the follow up, and I still haven't received any reply at all. But since they can't even take their complaints seriously, how are we expected to trust that this company can ever deliver a quality product with acceptable customer service? We can't, and therefore we won't be shopping here again. I hope you'll reconsider if you're planning a purchase there, too.