In attempting to work with CORE Lending, we came into the home buying process (for our second time) with the understanding that our debt ratio's were "off" and needed to be worked on (My wife and I didn't plan on moving for almost a year but wanted to have all ducks in order prior to). We asked our lender if he would let us know where we stand and where we could improve. He was very energetic (via text messages) and told my wife and I, "I can get let you know if you are approved in 10 minutes!". THREE WEEKS LATER, after we reached out to him (for the 5th time) he answered the phone and when we asked what he had been working on, he replied by stating, "well...you and your husband ONLY bring in X dollars a month?"
After asking, yet again, what we needed to do to get our financial situation where it needs to be to purchase our dream home, his response after waiting THREE WEEKS was, "well obviously, I can't do that..."
Needless to say, we will not be working with a company who talks to their clients like that and who handles themselves with ZERO professionalism. I thought their job was to HELP people, not ridicule them for what their debt looks like or how much they bring home a month??
NOTE: This lender was a male, speaking to a young lady and had nothing to say that was professional and instead took to being defensive due to his own incompetence/over promising and under delivering. read more