Save your time, energy, and insurance! I wouldn't go to this doctor to take a splinter out of my finger... I seen this crazy Heffer for 2 years as my worker's compensation doctor, she acts nice in your face like she's really helping you and concerned, all the while siding with your claim manager, even had a second opinion done by CAPEN an independent medical group who decided my ACL and medial meniscus needed surgery, but Cheryl Hayes did not agree with this, and my complaints of knee giving out on me, knee buckling causing me falls, and CAPENs exams were not enough evidence in her medical opinion. Even my Physical Therapist was worried about the mechanics of my walking and my leg not extending completely. This lab jacket wearing dog, kept me as a patient for 2 years being pressured by my claim manager to close the claim sending letters to Cheryl Hayes EVERY MONTH saying "it's time to resolve this claim for closure", but she never filled out the request. Deep down I knew Cheryl Hayes knew something serious was going on in my knee, that's why she waited for my 6 months of retraining to be over to abruptly close my claim, and then had me blocked from seeing other doctors, when I would try to see another orthopaedic surgeon, they would call her office to get my medical records, and she would say something to them along the lines of She's having "pain behavior", I've already treated her as fixed and stable.... So a lot of doctors dismissed my complaints as nothing, even with the visual signs of swelling, clicking and popping when they would do the little exams. So ultimately my claim was closed with a pdd award rating of 2% and some retraining I couldn't even use because I was still injured not able to stand, walk properly or long distances, and depending on a cane for mobility... So there I was left untreated, no doctors would take me as a patient after interaction with Cheryl Hayes office. So fast forward from claim closure in 2006 and battling with labor and industry for 4/5 years trying to get my claim reopened. So I finally get my own health insurance, found a Top 10 Doctor at the UW medical center went through his protocol he sent L&I a letter to reopen my claim, which they denied because they thought it was an over 7 years claim, which it wasn't... So I have my surgery with the best Orthopaedic Surgeon Doctor Hsu of Seattle UW in 2012, where Dr. Hsu found elongated ACL from years of buckling, and giving out and a re-tear of medial meniscus all ignored by Special Ed Cheryl Hayes d.o...d.o... From 2004 when she bacame my doctor, until 2006 when she closed my claim. This woman is heartless, I made the mistake of trusting this being who ultimately was going to leave me handicapped while smiling in my face, and actually another of her ex-patients is seeing the same Doctor as me now, Just terrible how he was treated by this monster Cheryl Hayes, and our new Doctor suggested we get her with a medical malpractice... Which too many years have passed for me, even though we made discovery in 2012 that she neglected to address my complaints as her patient, but I so hope someone gets this awful being... Bottom line Cheryl Hayes needs a new career because she plays God with people's lives.... Be careful she's an arrogant SOB! And if she does become your doctor, keep copies of your medical records. I did, which got my claim reopened on 4/8/14, because she is not a very smart doctor a lot of my medical reports written by her contradicted themselves making her "pain behavior" theory of me no match to the MRI, The 2012 surgery I paid for, and CAPEN independent exam. I think she's a labor and industry paid doctor.... dr. Hayes is JUST EVIL in heart, spirit, and soul! read more