Update (June 2026)
It has been 7 months since I moved into this community, and while I have a great deal of respect for the office staff, who have consistently been friendly and attentive, the ongoing issues are starting to outweigh the cost of living here.
I agreed to paying more for top floor apartment over better price deals for lower levels to avoid upstairs noise, BUT...
Before moving in, I specifically asked about noise and vibration from rooftop HVAC units and was reassured this would not be an issue. Shortly after moving in, I experienced significant vibration and noise in my bathroom and bedroom closet, making these spaces difficult to use. This isn't something you are unable to notice: all hallway walls on top floor are shaking from a loud mechanical noise transmission, the impact on living spaces are similar.
The initial response was a unit transfer, which functionally shifted the burden onto me rather than addressing the cause, as moving would have cost me more money and time without any guarantee of resolving the issue. Only after continued requests for investigation was the root cause identified--rooftop unit above me was out of alignment. Once corrected, the issue was resolved for an extended period. After strong winds and earthquake activity, the issue returned, and despite follow-ups, I was told nothing was found.
In addition, there've been recurring concerns including trash accumulation on the property, non-functional entry doors, frequent elevator outages, pigeon infestations on balconies, suspicious activities in stairways areas, cleanliness issues at the gym, not properly working equipment and sauna, and package delivery problems. These issues have been raised multiple times, but responses often indicate that no other residents have reported them (contrary to Google reviews) or shift responsibility back to residents.
More broadly, the communication approach has been a consistent source of frustration. Responses tend to focus on apologies, explanations, liability framing, or asking what action I would like them to take, rather than acknowledging responsibility and providing clear actions with defined timelines.
I also want to acknowledge that the maintenance team has consistently appeared hardworking and efficient. However, the volume of unresolved issues suggests the property may be understaffed relative to resident demand, especially as the community grows. Conversations with other residents reflect similar experiences of extensive maintenance lists shortly after move-in.
7 months in, I find myself spending far too much time reporting and following up on basic sanitation, maintenance, noise, and safety issues rather than simply living in and enjoying my home. To be fair, I give lots of credit to Elizabeth who once got a hold of the issue, has put real effort to resolve it. While I understand not all decisions are up to her discretion or some require additional approval, the reality remains the same. Half of the issues, I am trying to ignore just because it takes way too much of my personal and professional time. I would be happy to revise this assessment once these issues are consistently under control. read more