I froze my eggs here 7 years ago. I now live in a different state and I'm now ready to use the…read moreeggs. I've been calling every day for over a week and have emailed several times (two different emails) but no one has gotten back to me. I'm beginning to wonder if this was a scam. I am considering legal action at this point.

If I could give a zero start review I would. Highly recommend reading the 1-startreviews before…read morestarting treatment with RMA Philadelphia. And if you do still feel the need to go here - go to other places as well/2nd opinions. I have been trying to get my records sent over to another facility for the past month. I have an appointment in 2 days and still no records transferred. ***Update*** my appointment at the other facility came and went and still no records transferred. I am so sorry I started my fertility journey here (and did not educate myself more). Nice people but very disorganized and this disorganization can lead to mistakes.

We used Shady Grove Fertility for IVF and we have a wonderful 6 month old son thanks to them! They…read morewere so helpful in the entire process and answered our many questions. They made what can be a very stressful process easy. We love Dr. Martin and his team, and are so happy that they helped our dreams of having a family come true!

We couldn't be more grateful for Dr. Martin, Lindsey our nurse and all the staff at SGF! From the…read morefirst consultation, we felt heard. Dr. Martin was patient, understanding and compassionate when answering all our questions. He never rushed us through appointments and always made us feel important. Our nurse Lindsey was amazing. She was warm, welcoming, and so responsive to our calls and emails. She truly made us feel empowered and helped us with the logistics of everything. The front staff at SGF was also so warm and inviting! Appointments were easy to make and they were always prompt. We are welcoming our miracle baby this June thanks to SGF and we couldn't be more excited. Thank you Dr. Martin and SGF for everything you've done!!! We are forever grateful and highly recommend your practice

I'm deeply frustrated with this clinic and I'm so glad I switched. First off, they told me that…read morethey don't take my insurance and I had to pay out of pocket. That's fine, not everyone is in network, but the way they said it made me think that I have zero fertility coverage, not just that they specifically aren't covered (the clinic I switched to DOES accept my insurance). I should have checked with my insurance but they definitely should have been more clear. Anyway, so every time I had an appointment I checked out at the front desk and asked what we owe. My intention was to pay out of pocket as we went, every single time. Yet after my first and only failed IUI, we were told we had a surprise $700 bill. I repeatedly asked to speak with the finance team that never called me back. Also, after the failed IUI, I didn't get a SINGLE phone call or message in the portal indicating sympathy. Nothing whatsoever, just something to the effect of "let us know when you want to come in again". We pay thousands of dollars out of pocket and you can't leave one voicemail saying we're so sorry this didn't work? Nothing?! And instead just "hey you owe us another $700" I'll leave a single star because their front desk person seemed nice.

Dr. Gocial was very professional and helpful, but the clinic lies and is unethical in its billing…read morepractices. Regardless of what they tell you you will owe or what is covered by insurance, do not believe them. Get absolutely everything pre approved in writing down to individual tests and visits even when they tell you they are covered because they will fall back on a general waiver they force you to sign at the beginning. They take no responsibility in providing accurate cost estimates and will absolutely blame you for their lies. We were told that we would have no costs for a given cycle and even with insurance coverage for the procedure, they claimed that we should have known that they were not contracted by the insurance provider for the specific treatment. When we asked for the contract details, which would have been the only way to know this in advance and determine that their guidance was wrong, they refused and said it was private. So their position is that even if they tell us something wrong and provide a service they are not contracted to provide, it is on us to know the truth they refuse to disclose and because we signed a waiver, they can charge us anything they want. Do not go to this clinic. If you do, don't trust any numbers they say or quote. And get ready for the most irresponsible and unprofessional example of exploiting patients.

We are only in the beginning stage of our IVF cycle (stims) and man, it has been an absolute…read moreheadache being a patient at MLF. The communication is poor and scattered. I have already spent hours coordinating between MLF, the pharmacy and insurance. MLF forgot to order half of my stim medications, twice - what in the world???! Once, they straight up forgot and once, it got fallen through the cracks. This is unacceptable and all they could do is say they will have a serious conversation with the nurse who made this error. I had to already correct them with when my baseline monitoring appt should've been scheduled. Definitely feel like just a number due to the lack of communication, transparency and coordination. I have so many friends who did IVF nationwide and none of their practices acted like this. The prelude app is atrocious. You can't even see the full messages in the messaging portal, which is also super frustrating. You can't even attach attachments in a message. Feels like you have to fend for yourself, educate yourself and be your own advocate. The fact that they can't provide any itemized financial estimates for an investment like IVF, is mind blowing. I hope to have a better experience as we continue with our cycle so I can come back to this review and add some positive aspects of MLF.

Dr. Bloom was great! She's professional, knowledgeable and puts her patients best interest at the…read moreforefront when treating them. She was a sweetheart with great bedside manner. I loved her playful personality as she explained every step during my procedure and ensured that I was comfortable in every way. Her team was also AMAZING! I came on a Friday and had the pleasure of meeting/working with Katie who was helpful, informative and friendly. Thanks y'all. Continue to bring patients from ALL OVER; The travel is worth the quality! Plus this fertility clinic had a nice decor, was clean and my personal favorite, lots of TEA at the Keurig machine

We had a terrible experience here with Dr. Kalra. She is very unprofessional and snarky, made fun…read moreof our journey on the consult. The nurses and technicians are no better. They are gossipers and violate HIPAA constantly. They gossip about patients, complain about them constantly like they are this incredible burden, and air very private patient information in front of other patients. Scheduling is difficult and getting a message or call back for an important question, even when a doctor should be on call after hours, is incredibly difficult. I do not recommend this practice and I am shocked that Penn has not shut it down.

the first cycle here, when I was going to do embryo transfer, they called me and told me to…read moretransfer one embryo one time, which was agreed in my discussion with the doctor. However, on that day, they asked me to transfer three embryos at one time, then we ended up at transfer two at a time. It of course didn't succeed. But you can see how they changed their mind.and in Oct we had one remaining embryo transferred and didn't succeed either.For the second cycle consultation, the doctor even forgot you have already transferred the remaining embryo. What is worse is in the second cycle. The bills they sent to us are unclear but we still paid the debt collectors as they told us. However, after I even purchased expensive medication, they refused me to do the second cycle and asking me to pay bill again. However, the financial department already agreed to accept the debt collectors payment. But they discontinued the process which caused us a lot of cost , no matter financially, mentally and physically. Later on when you are going to do IVF with them, please make sure they won't discontinue with your service

My wife and I came here after a very disappointing experience in Mail Line Fertility. This was a…read morecomplete 360 from MLF. Firstly, they have urologist on site. If there is a male sperm factor in your case, this is the place to go. They can work together to make any male procedures at the same time as egg retrieval and not waste any chances by freezing, etc. Dr. Hayden is friendly, polite and resourceful. By far, the best IVF experience that we have had in 5 years. Also, we got 9 out 10 eggs turn into blastocyst. So, someone in the embryology dept. knows what they are doing. The staff are busy, but helpful. At the end, you want a place that solves yur problem and this is it.

Shady Grove is shady. You def live up to your name. I do not highly recommend SGF at Chesterbrook…read more It is a stressful experience. Staff did not provide next steps information. It was like do this & do that. I had to google what an HSG was because the staff wasn't available to explain the next steps. Consultation was done virtually, very understandable as it was during a pandemic. However, Dr. Shoemaker was 1.5hrs late. No phone call from the office letting me know there will be a delay. Then when she called me back, the consultation was rushed. To be fair she did apologize. 2nd incident - HSG was scheduled, prior to my HSG appointment I had to obtain bloodwork. Bloodwork was completed at SGF the Chesterbrook office and the nurse said the bloodwork results would be sent to the hospital prior to my arrived for my HSG appointment. On the day of my HSG appointment, I check in and my bloodwork was not sent. I call the SGF front desk number which was provided to me and their receptionist was located in MD! Gale was her name is the receptionist who transferred me to the team coordinator at Chesterbrook. Which of course it goes directly to voicemail. I was told by the hospital that if I could not obtain the test result within 30mins, that I would have to reschedule. At this point there isn't a live person I can reach. So in frantic mode and a little frustration in my voice. I call Gale again at the MD office asking for her help to reach a live contact at the Chesterbrook location. There's no body home. I am very disappointed in the patient care & services this location is providing. The hospital employee where I obtained my HSG even said that this happens often with SGF. The fertility institution I am with also said they have been taking a lot of your old patients. SGF if you are too busy...STOP taking new patients! You are ruining your name & credibility for taking on too much. There are plenty of fertility clinics out there that will provide patients with less stressful care.

I had quite a journey with RMA and am ultimately landing on a review between 4 and 5 stars. It's…read morehard for any practice to achieve perfection in fertility treatment - there are so many interactions and variables. I visited RMA over 25 times during my care across 3 different locations. But overall, it came together well and I left feeling like RMA was in my corner and delivered on their promise. I'm very grateful to them for helping us. Doctors Our initial interactions with RMA doctors were not good. Some of the older doctors in the practice are very condescending and controlling - one said some very offensive things to us. Stuff that would make your jaw drop. We considered terminating care but ultimately contacted the practice manager who took our concerns very seriously and we switched to another RMA doctor who we liked right away. This doctor created a very personalized treatment plan and helped us make the right choices at each stage of the process. He also kept me safe through very close monitoring during a very long IVF stim process where I was at very high risk of OHSS and had 10 visits in 14 days. Financial counseling RMA has a robust financial counseling department that gave us accurate information about our costs and took swift action with preapprovals and insurance. In addition, I had to submit some appeals to my insurance and they produced supportive materials / letters swiftly. I received an insane bill from a third party for the anesthesia and they were on it right away - it was a mistake. Our personal financial breakdown: Procedures and appointments $25 copays PGT testing $3000 (optional) Embryo biopsy $1700 (optional) Meds $2200 Insurance paid for everything else Nursing and medical assistant care We had good interactions with nurses and MAs and some of the MAs started to treat us like friends over time. One area that could use improvement is the prior authorization process for drugs - this is managed by MAs and there is no direct line to patients for questions and concerns. "You can't speak to them but we can pass along a message." I had a complex situation (two insurances with different rules) and really needed personalized help. I eventually - through sheer willpower - figured out who to speak to and their email address (and they were happy to help) and got them to submit the right authorizations but by then it was too late. I paid $2200 out of pocket for my meds and the next week an insurance approval letter arrived. Nothing was reimbursed because the approval came too late. Focus on patient comfort IVF treatment is not comfortable but it doesn't have to be traumatic and you should be in control. At RMA in my experience, if you don't advocate for yourself, you may find yourself in physically uncomfortable situations, usually mild but it was definitely upsetting for me at times. For example, if you prefer to insert the ultrasound wand or if you want Valium for procedures - you will have to know to ask. I expressed that I didn't want to do 9 weeks of IVF progesterone shots and my doctor agreed to do a natural cycle - had I not asked, it might not have been offered. Some doctors at RMA don't do any natural cycles. I also turned down the hysteroscopy procedure because of anticipated discomfort and they were not happy - I had to really put my foot down. Eventually they offered to do it under anesthesia to try to convince me, I still said no. My mock transfer and FET transfer were also tricky, taking almost 20 minutes each, and they did present me with options like Valium and even anesthesia for the FET after the mock transfer left the doctor sweating but I had to ask. One other thing I noticed that really bothered me is that the receptionist asks male patients dropping off sperm if they've abstained from sex SO LOUDLY that everyone in the waiting room can hear. Give the guy a little privacy, come on. Communication I was pleased with the communication processes from RMA. There are multiple ways to receive your results and there is always someone to answer your questions. If they say they're going to call, they always do. Instructions for medication administration are thorough and you always know what to expect. Overall result RMA delivered on their promise and got me pregnant with one round of IVF, which is what they expected (they said it was about a 70% chance per round if you do PGT testing). I would recommend them to other patients with the caveat that you should have a perspective on what you want, pick the doctor that suits you, and stick up for yourself.

My favorite doctor and highly recommend either dr.thorne or dr.freedman. They were informative and…read morealso they were gentle with the lady parts. All the staff were friendly and helpful. I got pregnant on my first try of IVF. I referred a few friends if mine and they thought they were great facility as well.

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Dr. Gittens is the best doctor I've seen. I've been to many doctors for treatment of erectile…read moredysfunction (ED), and he is the only doctor who has treated me effectively. Dr. Gittens is very detail and results-oriented. Most doctors just treat the symptoms with Viagra, but that only works temporarily. Dr. Gittens treats the underlying issues to get long-term solutions. I'm so pleased with the results that I travel regularly from Massachusetts to his offices in Pennsylvania and New York for office visits. When I'm not able to come into the office, we can make telehealth appointments.

Dr. Kelly has been nothing but spectacular during the whole process of IVF. My wife has been…read moretreated so well and given completely focused help and guidance, and Dr. Kelly has been thoughtful, calm and extremely helpful throughout. The staff is excellent. I'm honestly kind of puzzled by the 2 negative reviews, but without knowing the details of what happened, I can only say that we had a diametrically opposite experience. I can only recommend her and her clinic with utmost praise.

Worst coordination, communication, and patient service I have ever received from a doctor's office,…read moreand that's saying a lot. I have waited months for something that should have been done in a week, and they have no explanation for it and seem to have no desire to rectify it. From what I can tell, they totally dropped the ball and didn't realize until I called two months later, but they won't admit it and still don't realize it somehow. Everyone I speak to there tells me something different. Meanwhile I'm in pain and losing faith in them. I'll be telling my primary doc to stop referring patients there. Guess it's time to start over from scratch somewhere else.